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The Lofts Apartments
Ranked #51 of 57 Hotels in Queenstown
Stockport
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location location location”
Reviewed January 5, 2014 via mobile

The rooms were small but clean. We had a room next to the main road which had some road noise but was okay. I suggest you ask for a room at the back of the apartments for best views and peace and quiet. Best thing about these apartments was the location. They were central to the shops,the lake and the gondola. I would definitely recommend them for a couple of nights sight seeing holiday. Queenstown itself is everything I hoped it would be with shops bars and restaurants and trips.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank jaksbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, February 24, 2014
Dear sir,

It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback, and . I am disappointed to read that you had a stay that was not up to your expectations. Please note that our property is in Central queenstown, some amount of minimalistic noise is to be expected when opening up your room door.
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256 reviews from our community

Traveler rating
    93
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    25
    38
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • English first
  • French first
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English first
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2013

We saw the pictures of this hotel in US and booked 3 nights for 3 bedroom apartment. We stayed in room 401.

The picture showed room that is very modern looking and nice. When we checked in, while the front desk was nice to allow us to check in 1 hour earlier, we were shocked by the room. It is very old like 1980 decor, furniture. TV was 19" old style TV with only 3 channels.

My husband went to ask the manager about the difference in the room. At first he claimed that they just did remodeling and he didn't know what my husband was talking about. After my husband pulled the picture from his phone and showed him the picture, he said that they can't put all pictures of the all the rooms on the internet. They do have a room on the first floor, but we booked lake view room. So our room was like this.

Things didn't get better. I used a comforter while watching TV. It smelled so bad that I put it back, About 2 hours later, I had multiple large patches of rash on my body.

When I got out the bathroom, I stepped on the edge where the carpet connects to the bathroom tile transition. There was a nail poking out.

We fled out the hotel the next morning and checked in Crown Plaza one block away so that we can catch the 7:30 am morning tour to Milford.

When I went to requested refund for at least 1 night, the owner accused us planning to leave the hotel and purposely check out early. He will not give refund because the room remain vacant.

We came to New Zealand to enjoy and celebrate our 20th wedding anniversary. I should have picked up the cue from a recent review that titled "Cheap and good location". They are relatively cheap.

But I can't believe that their website are so misleading and it was obvious to me that the owner intentionally put the nice picture there and rent out the rooms that are day and night different from what is in the picture.

Another misleading part of their advertisement is lake view. room 401 has a balcony. you can see 1 ft of the lake from the far right corner. The Crown plaza next door called their rooms with some lake view "partial lake view".

When I told the owner that there was only 3 channels for our TV, he insisted that there is 7 channels.

The owner didn't come cross as honest to me,

Please do not be fooled by this hotel like we did.

I will not recommend to anyone to stay here.

Room Tip: do not choose room 401. ask about the nice modern looking room on the website if this is what you wa...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, February 24, 2014
Thank you so much for your feedback and please accept my sincere apologies that your experience was less that top notch. All feedback is used in assisting us to improve future guests’ experiences through your observations. I would love to have you come back and give us another chance to prove that this is not usual for our hotel.
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melbourne
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 4, 2013

If its all about location and price, stay at this property. Its right next to town centre, and cheap as chips.

Otherwise, everything else about it is pretty average. Maybe the rooms in the main block are better, but our 2 room apartment is pretty dated, feels like the 80s. I can imagine staying here in ski season and only using it for sleep, but its not the most comfortable to relax in (it rained quite a bit when we were there). I'd recommend it for students.

Room Tip: Seems from the other reviews that the main block is better. At least you get views of the lake. Ou...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nuhkol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, November 13, 2013
It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback, it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future.

Warm regards,
Mangal/Neha Behal
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Coffs Harbour, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

Stayed at the Lofts Apartments in September 2013. The best thing about these apartments is their location. So close to everything, restaurants, shopping, tour operators, activities. We stayed in a 2 bedroom self contained apartment on the top floor. We had a partial view of the lake which was lovely. The apartments themselves are quite dated, but comfortable. The staff are very helpful and polite. There is limited parking available as well. Would recommend.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, November 13, 2013
Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Warm regards,
Mangal/Neha Behal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toukley
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 28, 2013

This accommodation is right in the heart of town, but still surprisingly quite. The Manager, Mangal, is very helpful. They run a shuttle bus to and from the airport for $30 NZ one way. The room we stayed in was a studio on the ground floor. It was clean and had a washing machine and dryer. Also a full kitchen. TV probably needs updating and the room is a little tired and need of a little refreshing. But all in all a pleasant stay - we will stay again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank penny p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, November 13, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!

We hope you will come back and visit us soon!

Warm regards,
Mangal/Neha Behal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nsw
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 16, 2013

Staying at the lofts apartments right now, in the 3 bedroom apartment. mangel (not sure how you spell it) and his wife the managers have been fantastic. the apartment has amazing views over the lake and the remarkable mountain range. everything is supplied, there is nothing you need.
the apartment is excellent, just need a couple of chairs for the balcony. the location of the apartments is one of the best locations in queenstown , close to everything. would highly recommend this place

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank notenoughbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, October 22, 2013
Thank you so much for your praise of our Staff member . All our team actively read Trip Advisor and Guest Feedback and it is much appreciated that you have taken the time to write good things about a particular member. Feedback really is a great driver in ensuring we as a property can keep striving to the high standards we have.
We hope to see you back in the near future, thank you for your support.

Warm Regards,
Mangal/Neha behal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aruba
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 3, 2013

The Lofts Apartments is a small apartment complex just a stone's throw away from the city center. We chose it because of the price and because it was a drop off hotel on a bustour from Christchurch. It is close to the Gondolas, a good attraction and also close to the harbour if you want to make a trip on the lake.
The apartments are roomy, with a small kitchenette/dining bar and comfortable beds. Two drawbacks: the portable heater is way too small for the room and the bathroom has seperate hot and cold faucets (!?). I had to brush my teeth and shave by the tub faucet, not very comfortable. Otherwise: thumbs up - clean rooms, friendly staff, great location!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnfun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangal N, Manager at The Lofts Apartments, responded to this review, October 15, 2013
Dear guest thanks for your kind words - we are really pleased you enjoyed your stay with us and that everything was as you needed it to be! We look forward to seeing you again next time you visit Queenstown. Enjoy your weekend,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lofts Apartments

Property: The Lofts Apartments
Address: 61 Shotover Street, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #51 of 57 Hotels in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lofts Apartments 3.5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Lofts Apartments Hotel Queenstown
Lofts Apartments Hotel Queenstown

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