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“Comfortable hotel”
Review of Ascot Park Hotel

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Ascot Park Hotel
Ranked #2 of 33 Hotels in Invercargill
Certificate of Excellence
Reviewed April 5, 2014

I liked this hotel. Spacious rooms and although not terribly modern it was a comfortable stay. Car parking right outside your own access door was very convenient for loading and unloading luggage. The other door took you straight into the hotel. We had a lovely dinner here- faultless. Breakfast was good too. The only downside was the it was one of the only places in New Zealand that we were unable to get any Internet connection at all. Although the receptionist was helpful the situation could not be remedied.

Stayed: March 2014, traveled with friends
Thank Northerntraveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded April 6, 2014

Thank you for this positive and informative review. I am most disapointed that you could not get any internet signal. We provide 250mb per day of free internet in the hope that our guests will get to use it....not helpful at all if we cannot deliver.
If there is a next time I would be happy to personally ensure we delivered in this area!
Without this feedback I would have not have know there was an issue.
Thank you!
Pete

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240 - 246 of 377 reviews

Reviewed April 3, 2014

Stayed here for a week in jan for work & may Say its a very well run Establishment !
From the time of check in to the ladies at reception the the staff in the Bars & Restaurants make one feel at home . I stayed in the older section on the right hand side which have a small kitchenette & bathroom & Toilet . I did like that there is two access to the units with nice views & a small golf course write out the front !!
Other then that i ate most nights in the sports bay about 50 metres walk ... & the meals & staff were all excellent !!.
I would recommend this Hotel /motel & bar & Restaurant to anyone staying one night or a week !!

Room Tip: Grab a few local things like some bread & butter for some toast if you like a continental break...
  • Stayed: January 2014, traveled on business
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Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded April 6, 2014

Thank you for taking the time to review the Hotel. It is great that the team were able to make you feel welcome.
The motels in which you stayed are being upgraded to a good standard this year. Should you return again I think you will find them looking better than ever!
Cheers
Pete

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Reviewed April 2, 2014

Unfortunately we only had a one night stopover here, I would have been quite happy to have stayed longer.

The rooms are a little dated but they are well equipped, clean and spacious, much bigger than many we encountered on our tour. This is a motel so we were able to park right outside our room and loading and unloading the suitcases was simple. The grounds/gardens of the hotel are well kept and compliment the hotel wonderfully, it's like a little oasis.

We were not too impressed with Invercargil and from this point of view one night was quite sufficient but I would happily have stayed at this hotel in all of our stops.

We booked a table in the restaurant and had a lovely dinner, we then retired to the bar where we felt relaxed and comfortable. This was one of only a few places we visited where you could get a decent pint (handle) of beer and it was reasonably priced too.

All of the staff that we encountered were professional, helpful and friendly.

We would be very happy to stay here again.

  • Stayed: March 2014, traveled as a couple
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Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded April 6, 2014

Thank you for this great review. Sorry that Invercargill did not live up to expectations. I would like to think that we can assist those visiting our city with some good ideas about what to see and do..... Sometimes I think that locals are the worst at sharing what makes their city great!
Look forward to seeing you in the future.
Best Regards
Pete

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Reviewed March 28, 2014

My wife and I stayed at the Ascot Park when touring the South Island as part of our 50th Wedding Anniversary. This is a splendid and well organised hotel. We had arguably the best food here during our 3 week holiday. Well done.

Stayed: March 2014, traveled as a couple
1  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded April 6, 2014

It was a delight to get this feedback on your stay!
Great to think that you included Southalnd on your itenerary on such a special occasion.
Cheers
Peter Ridsdale
Manager

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Reviewed March 26, 2014

Stayed overnight at the Ascot Park in Feb 2014 on the way to a cruise of Milford Sound. We were greeted on arrival by the Manager and given welcome orange juice. Staff were amazingly helpful and even one of the reception staff gave my partner a lift to a camera shop to sort out a problem! Our room was very clean and comfortable and the wet room shower was great. We did not eat dinner here though breakfast was very good indeed. The outside decking and pool area was very welcome after a long day travelling. All in all, I would definitely stay at this hotel again. Thank you and well done to all the friendly and helpful staff who really 'went the extra mile'.

  • Stayed: February 2014, traveled with friends
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Thank macvonsunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded March 27, 2014

Thank you for this great response. I do remember the tour and especially the Tour Leader, Sally who has been on the New Zealand hospitality scene as long as I have.
It is a pleasure to host clients who love exploring all that Southland has to offer. We believe it is a hidden jewel in New Zealand's Crown.
Warm Regards
Pete

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Reviewed March 23, 2014

Warmth of the welcome, cleanliness of the bedroom and the high level of equipment were all very positive features. Dinner, too, was a pleasing experience, with a good menu and some imaginative preparation. We were served by an inexperienced member of staff in the dining room - she was mainly used to bar work - but she did a really great job.

One area for attention - the wifi set-up is cumbersome to work, slow to deliver and partly hidden behind a paywall; it really is time that major hotels such as this one consider fast wifi to be as 'standard' a feature for guests as plumbing. Nearly went for 3 stars on the basis of the existing wifi service, but - credit where it's due - the rest of the hotel is well-run.

Final thought - the breakfast options are complicated and hard to understand. Especially when having to focus so early in the day! Please simplify .... the broad choice ought to be "continental or cooked".

We would probably stay here again. The location is peaceful and nowhere is too far away.

  • Stayed: March 2014, traveled as a couple
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Thank Roy and Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded March 25, 2014

Thank you for this most constructive and imformative review.
Great to hear that you enjoyed the rooms and facilities but not good to hear the internet did not meet expectations.
We have spent considerable time and effort to make sure we have a good internet service but do have operational issues from time to time that challenge us.
While our internet is through an VDSL link, fibre is not an option to this part of the city (this does effect speed on rare occasions). While technology may offer solutions to this problem it remains a work in progress.
Great comment on the breakfast and while we used to focus on two basic options several clients advised us in recent years they needed more options at a lower cost or they would simply not stay, as their company would not pay any more than X dollars. We listened and adapted at the expense of revenue but the customers stayed. I think we will hang with the current choice but really respect your feedback. Love to buy you a coffee or drink when you are next in town.
Many Thanks
Pete

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Reviewed March 21, 2014

We stayed here for a couple of nights as part of a tour group. The first thing we noticed was how remote from town the hotel was. However as a group we secured complimentary hotel transport from Southland Museum.
We had a chalet style bedroom with a large double and a single bed. The bathroom was large but rather Spartan. The weather was poor but the radiators wand towel rail warmed the room adequately. The reading light over the bed was too bight and not restricted to the one person reading.
We ate in the bar and the restaurant. Both were good, but we thought the bar was better value.
The hotel is better than average but we would rate it as "Good" rather than "Very Good".

Room Tip: Some of the rooms are a long walk through internal corridors if you want to use the restaurant and b...
  • Stayed: February 2014, traveled as a couple
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Thank Tynes1der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ascotpark080, General Manager at Ascot Park Hotel, responded to this reviewResponded March 25, 2014

Thank you for sharing your comments with respect to the Hotel following your recent stay. It was great to hear that your group were able to use the Hotel's couretsy van to get into the city and explore.
The Hotel has 3 dining options being the Tavern, Emberz Bar and Emberz Restaurant. All have different price and service points to ensure our clients have a range of options to suit their pockets.
While all the accommodation is on one level at the Ascot Park Hotel, on many occasions guests enjoy the opportunity to park directly outside their rooms as the result. We are happy to discuss with any client a requirement to move rooms if alerted to a problem and where circumstances allow.
Communication is the key to ensuring your stay at the Ascot Park Hotel is a great one! If you need assistance we are here to help you.
Warm regards
Peter

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Additional Information about Ascot Park Hotel

Address: Corner Tay Street and Racecourse Road, Invercargill 9840, New Zealand
Location: New Zealand > South Island > Southland Region > Invercargill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Luxury Hotel in Invercargill
#3 Business Hotel in Invercargill
#4 Romantic Hotel in Invercargill
#5 Family Hotel in Invercargill
Price Range: $83 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascot Park Hotel 4*
Number of rooms: 116
Official Description (provided by the hotel):
Invercargill's largest accommodation property, the Ascot Park Hotel is Qualmark rated 4 Star, comprising of 116 Hotel, Motel and Suite accommodation. Set in park like surrounds the Ascot Park Hotel is the ideal place to stay with ample car parking, indoor heated pool and fitness centre. The award winning Emberz Bar and Restaurant is the ideal place to dine or wind down after a busy day. A wide choice of Conference facilities are also offered for your business needs ... more   less 
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Also Known As:
Ascot Park Invercargill
Ascot Park Hotel Invercargill, South Island

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