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“Avoid Nova”
Review of Nova

Nova
Ranked #11 of 346 Restaurants in Dunedin
Certificate of Excellence
Price range: $3 - $28
Cuisines: European, Cafe, New Zealand
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Late Night, Lunch, Reservations
Dunedin
Level Contributor
28 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Avoid Nova”
Reviewed January 5, 2013

We've tried Nova a few times over the years and have always been disappointed but, in a triumph of optimism over experience, have thought to try it again once a suitable period of time has elapsed. In this spirit of misguided optimism and in the absence of other alternatives, we went there for a family celebration and were very disappointed. The burger options were simply boring and tired and those who ordered them were very disappointed. THe desserts were also disappointing and the service was not great (I strongly dislike plates being cleared before everyone has finished eating). Overall, it felt like the staff were in a rush to get people in and out, with scant attention paid to the food or service. Given we've found Nova consistently disappointing, we won't be giving them another chance.

Visited November 2012
Helpful?
3 Thank MrsGDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
La Ciotat, France
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Very good breakfast!”
Reviewed January 4, 2013

Very good breakfast. Modern twist on full English. Like a brunch - lasted us all day. Good coffee too. And cute waiter!

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MichaelLaCiotat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
51 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“not #1today”
Reviewed December 31, 2012

Nova the best cafe in the area? well not on Friday the 28th Dec. 2012. I with a group of friends regularly meet up here , but today the service was dreadful. We waited and then had to ask for our order to be taken , were brought some another tables drinks straight away , then after about 20 min. we asked where our drinks were, all the pots of tea were brought out straight away but my coffee no. I had to go ask for it ,by that time the staff weren't busy. Not good service today Nova.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank maggieandal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, General Manager at Nova, responded to this review, January 3, 2013
Hi Maggie,

I'm sorry about your experience with getting your hot drink order last Friday. It all sounds very frustrating and as you have correctly pointed out, not the level of service that you would expect from us. I have spoken with the staff on, who were apologetic as it was a mix up between two staff members. I hope to see you soon again at Nova Cafe and thank you for sharing your experience as it's the only way we get better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Food and service were good.”
Reviewed December 26, 2012

Had our lunch there. Cosy place. Food and service were good. Serving is pretty big for Asian's appetite.

The location is convenient.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank aprilngern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
93 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Great location-poor service”
Reviewed December 26, 2012

They have an ideal spot in the octagon but the service let's this place down. The food is good but it is a shame that they are slow and are more interested in talking amongst themselves rather than to the customers.

Visited December 2012
Helpful?
2 Thank jubesDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, Manager at Nova, responded to this review, January 3, 2013
Hi jubesDunedin,

Thank you for posting your review, I agree that we do have a great location but I would obviously have to disagree with your comments on our level of service. We are nothing as a cafe/restaurant without offering a great level of service. Obviously as is the nature of the business we won't get it 100% every time, but we do aim for that. I hope you will come in again and give us another go.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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