After waiting outside in the cold for almost 40 minutes, our greeting was no warmer than the weather. We were told the spa in our room (our main reason for choosing grandview) was broken. No apology was offered for the spa being out of order or being made to wait in the cold. The service continued in this manner for the duration of the stay, causing me to feel uneasy to say the least!
While the room and other facitilies were nice I couldnt relax in the place, I was not at all comfortable using the open plan en suite with just a screen for privacy. I was extremely dissapointed at the service especially after reading so many positive reviews and from speaking to friendly staff prior to my visit, to be honest i would have left after the first day if i could have.
- Official Description (provided by the hotel):
- Grandview is one of Dunedin's oldest listed Mansions dating back to the 1850's. Open to guests for a lovely Bed and Breakfast accommodation with amazing views and the charm of Dunedin's heritage. Just a short stroll to the Dunedin City Centre, Cafes, Restaurants and Bars, this makes Grandview Bed and Breakfast a convenient location for guests we are just 500 mtrs up High St from the Dunedin Casino. Grandview has many features you wont find in your average B&B from our Sports Lounge with Satellite TV to watch sporting events from around the world, Dining Room, Kitchen & Laundry facilities, Sauna, Wi-Fi, Large Deck with BBQ & Stunning Views, Internet & Office facilities, are just of what makes Grandview unique. Grandview Bed and Breakfast is owned and operated by Steve & Irene. We look forward to meeting all guests whether the occasion is holiday, business or something special, we will always try our best to give you a homely and pleasurable experience. From Luxury Spa Suites to Queen rooms we strive to meet the needs of our valued guests. We endeavour to make your stay with us enjoyable and comfortable and hope that you will leave as friends! ... more less
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