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“Shockingly Bad”

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Pacific Park Suites
Ranked #10 of 61 Hotels in Dunedin
Certificate of Excellence
Dunedin
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Shockingly Bad”
Reviewed September 7, 2013 via mobile

My partner and I stayed here for two nights at $150 a night. We have stayed in A LOT of places and this is by far the worst! The room was nice and clean, but there was no "non-slip bath mat" so had to use a towel so we wouldn't slip over in the bath shower. The room included a continental breakfast in the price. We arrived about 10 minutes after the breakfast was closed down, thinking that it finished at 9:30am not 9am. We were greeted by a man holding a tray of about 20 muffins that looked delicious. When we asked him about breakfast he told us that everything had been packed away and there was absolutely no food he could give us. Feeling rather annoyed and hungry we walked back to our room and packed our things. At about 9:45am we receive a phone call from the same person asking us "when are you leaving?" We kindly replied 10am. We then left our room and went to put our bags in the car only to be greeted by a dead drowned rat! We calmly told the man about the rat who laughed and said "oh it must be the neighbours". I would never in a million years recommend this place to anyone. The hospitality is what lets this place down. Learn to take care of your guests and treat them how you yourself would like to be treated- with respect and kindness.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fandango_Films
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pacificparksuites, Manager at Pacific Park Suites, responded to this review, September 13, 2014
Pacific Park Suites changed ownership and management in December 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Brisbane, Australia
Level 6 Contributor
161 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed August 3, 2013

Just had 3 nights at Pacific Park.
It was warm, quiet and comfortable. The room was large (twin doubles), spotlessly clean and had good facilities. Pricing was quite reasonable esp considering the quality!
Pacific Park is out of the main street up the hill a bit close to Moana Pool in the town green belt.
So plenty of parking. Friendly hosts and a great view from Aggies, their restaurant.
The place was very quiet whilst I was there, which was great.
I'd highly recommend it.
Only slight grumble the Wifi costs are reasonably high at $6 for 1 hour. That needs to change in todays market

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GastronomicusNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, General Manager at Pacific Park Suites, responded to this review, August 9, 2013
Thank you for taking the time to review your stay at Pacific Park. We are delighted you enjoyed the peace and quiet surroundings - especially this time of year when the native birds are in full voice!
We will address your comment about WiFi - especially as our WiFi is not "capped".
Look forward to your next visit
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2013

We just had time for one night here, but loved it and would most definitely stay again.
We stayed here because it was dog friendly and in the heart of town, and we were really pleased both aspects completely lived up to our expectations.

The apartment was spotlessly clean, very well-equipped, comfortable and relaxing. Lovely people running the place and a slice of peace in the city.

Thank you!

Room Tip: We had our dog with us, and so selected the one bedroom apartment so we had a little more space - it...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roadtrippers80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, Manager at Pacific Park Suites, responded to this review, May 13, 2013
Thank you for your wonder review. It is really nice for our staff to have positive comments for their hard work. I will certainly pass on your comments.
We all look forward to your next visit.
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invercargill, Southland, New Zealand
2 reviews
Reviewed March 16, 2013

Just around the corner (600m) from Mercy Hospital very easy drive for everyone. Great setting amongst big trees makes you feel like your in the country. The restaurant has a lovely view over the city yet its 4 minutes drive away. Lovely rooms recently redecorated with big beds(Superior room). Will be staying here again for sure. The staff were wonderful.

Room Tip: Superior rooms are good value.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, Owner at Pacific Park Suites, responded to this review, March 20, 2013
Thank you for taking the time to write a review about Pacific Park. The Staff and I are really delighted you enjoyed your stay and found everything to your satisfaction. We look forward to your next visit.
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 6 Contributor
194 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed February 9, 2013

This hotel has had some serious renovation recently and is one of the better places in the city. The rooms are spacious (biggest hotel room I have had for a while), airy and particuarly clean. Really comfy bed and enough facilities (Microwave and bench etc) to prepare a decent snack. I would happily have the tiling in my home.

While it is only a 5 minute drive fro the Octagon, it feels like it is in a park. The only noise is bird song. The view from the dining room over the city while you have breakfast was stunning.

I will stay here again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NZMike57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, Owner at Pacific Park Suites, responded to this review, February 11, 2013
Thank you for taking the time to write your review. On behalf of our hard working team at Pacific Park I am delighted you enjoyed your peaceful stay at our Hotel. We look forward to seeing you again when you are next in our beautiful city of Dunedin.
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 4, 2013

When i booked this hotel for the price i was not expecting any thing as good as this. The rooms are great really comfortable and decorated to a hight standard. It was a horrid wet night and i made the rare choice to eat in, turned out to be a great decision, the food was really tasty i had soup and a smoked salmon pasta. Perfect with friendly service from a lady who never seams to go home.
There is a free washer dryer too and breakfast inc
Thanks

Room Tip: any rooms here are quiet you would not know your in a city at all
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thomas1972NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, Owner at Pacific Park Suites, responded to this review, February 6, 2013
Thank you Thomas for the time you have taken to respond and your very kind comments. We are delighted when we have satisfied guests and it makes our job worth while.
We look forward to greeting you again at Pacific Park.
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 18, 2013

Very nice room with two queen beds dressed in beautiful linen - new and very comfortable with plenty of pillows. The bathroom was stunning - top rate presentation. Clarke, the manager, is very friendly and helpful. We had a very comfortable and enjoyable stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GretaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarke003, Owner at Pacific Park Suites, responded to this review, January 20, 2013
Thank you for staying with us, and taking the time to comment on our hotel - it was really wonderful to meet you and we look forward to your next visit to Pacific Park.
Kind regards
Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Park Suites

Property: Pacific Park Suites
Address: 22-24 Wallace Street | Maori Hill, Dunedin, New Zealand
Location: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #10 of 61 Hotels in Dunedin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pacific Park Suites 4*
Number of rooms: 20
Official Description (provided by the hotel):
4 Star Qualmark Rating. Located in the heart of Maori Hill. Stylish rooms in a stunning and peaceful setting. Walk able distance to Mercy Hospital Moana Pool, Columba College, John McGlashan, St Hildas, and Otago Boys boarding schools (please enquire about our boarding house parent rate). Rooms are serviced daily. Pool towels available for Moana Pool. A total of 22 rooms comprising a mixture of stunning newly refurbished deluxe rooms standard rooms all ensuited with showers and bathtubs. We also have 2 x 1 bedroom apartments available with can accomodate up to 5 guests. Continential Breakfast available upon request for an additional charge. Close by are: - The City Centre - Mercy Hospital - Columba College - St Hildas Collegiate - Otago Boys High School and Hostel - John McGlashan College - Olveston Manor - Moana Pool - Roslyn Village - Balmacewen Golf Course ... more   less 
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