Nikita was wonderful to work with in booking the tour. We were arriving on the Diamond Princess and didn't want to pay the outrageous cruise ship pricing for the Taieri Gorge Railway trip. She helped us arrange for the railway ,Larnach castle, and city sights tour. Unfortunately, our train broke down on the way back down the mountain so we missed the castle and city tour, but we were well taken care of every step of the way and never felt like we'd been abandoned or that we wouldn't get a refund for the missed portion of the tour or that we would miss the ship. An unexpected difficulty was handled very professionally. Highly recommend.
Thanks for your review of nearly one year ago - we trust you still think fondly of your Cruise to Aotearoa, New Zealand.
Nice to hear of your comments about Nikita - whilst Nikita is now traveling herself we have other dedicated staff to coordinate ALL our Cruise customers in Dunedin. Bringing Alive Local Legends and NOT leaving customers stranded are mantras of our company.
BALL Team Captain