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“Good Food and Service”
Review of Neptuno - CLOSED

Neptuno
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed November 13, 2012

Dropped in for lunch without a booking and in a hurry.
Staff very friendly, obliging and polite. Great service and delicious food.

Thank holly255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (47)
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39 - 43 of 47 reviews

Reviewed November 5, 2012

We found ourselves talking about the poor service offered by the waitress for the first 15 minutes of our visit which was unfortunate. We were there for lunch today. The waitress offered us a table away from the window and view. There was an empty table by the window which had not been cleared. When asked if we could sit at that table, the waitress's first response was that we could not, as she had to set up that area for a large group. It was only after I enquired when the large group was expected that she agreed to clear the corner table for us.

When ordering lunch, one of our group asked if certain sides would be available along with their mains. The requests were all present on the mains menu. Her response was that it would not be possible as the chefs were Thai and would not understand the one off request. There was no attempt to even ask.

The squid was tender yet had more batter than necessary. The mussels were only OK, with 5-6 of them with the beard intact.

The view of the ocean from the restaurant is stunning.

Service makes a difference in any dining experience. Unfortunately we caught the waitress on a bad day.

1  Thank V T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

Fabulous views and great service. The food was wonderful and arrived quickly. One caveat: the taco salad was not the least bit Mexican.

Thank ProfCarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

The weather can add to a great experience, and we were lucky to have a superb day, and a Sunday; so very relaxed.
Neptuno is on the Esplanade at St.Clair Dunedin, it is a destination worth checking out regardless of a meal as the scenery is stunning and there is always something to look at, plus a swimming pool nearby in the summer if you are not keen on the surf.
Neptuno welcomed us in (group of two) and immediately found us a table outside in a sheltered spot. Drinks were offered, plus water was bought out immediately.
The service was nothing short of excellent, and most were quite young staff- this has to be a big credit to the restaurant. I had the best Eggs Benedict, plus a beer, and my partner had the chicken melt, and a beer. The meals as well as being reasonably priced were quite big, and there was no room to squeeze in a coffee afterwards.
The menu is vast- we were offered either the lunch or brunch menu- it was 1130am. Both have a vast array of choices, and I saw several other meals, all looked to be very appealing. My partner has entertained a group of 28 here recently and the dinner menu is also very good from what I hear.
Highly recommend Neptuno - for the food, the view, the amazing service, and that all combined experience - make sure you have a spare 2 hours or so to really take it all in.

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Thank Kiwigoingabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

We visited the Neptuno on the 21st of September for lunch, and it was quite busy. The service was excellent, and the food was very nice. Would recomend making a reservation if you would like a window seat, as these have wonderful views of the beach and ocean.

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Thank ChristchurchFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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