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“Nice and central”

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Scenic Hotel Southern Cross
Ranked #15 of 57 Hotels in Dunedin
Christchurch
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice and central”
4 of 5 bubbles Reviewed November 11, 2012

This is a nice hotel that comes with all the standard things you would expect from a hotel. Clean room and modern facilities and internet at a fee (wireless and wired).

We had an issue with hot water and they promptly moved us to another room. The staff were very friendly and responded to any question or issue we had very quickly.

The hotel is very close to the Octagon and many restaurants.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familywithinfant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, November 12, 2012
Dear Guest

Thank you for taking the time to write your review. I am glad that we were able to remedy any issues that you faced in an effective manner and I hope to be able to welcome you back to the Scenic Hotel Southern Cross in the near future.

With kind regards

Adrian.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Perth, Australia
Level Contributor
168 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
2 of 5 bubbles Reviewed November 10, 2012 via mobile

We booked on line at the last minute looking for somewhere to stay in Dunedin... Big mistake!

The room looked great upon arrival, but came with too many cons...

* noisy room
* hot in room... Hard to regulate temperature
* worst bed ever... Think princess and the pea!

We would've reported these concerns personally but reception staff didn't
Actually ask if we enjoyed our stay!

Won't be back and cant recommend.

Stayed November 2012, traveled as a couple
Helpful?
Thank NikolaGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, November 12, 2012
Dear Guest

I am sorry that you did not find the bed or room comfortable and that this led to you not enjoying your stay. I am particularly disappointed that we missed the opportunity to speak to you directly about your issues and I apologise wholeheartedly for this.

Thank you for writing your review and for your feedback. We will strive to do better in future.

With kind regards

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
2 reviews
4 of 5 bubbles Reviewed November 5, 2012

Stayed here overnight as part of a business trip.
Nice, clean rooms, roomy (two double beds), cheerful staff. Central location, would happily stay again.
Though was a it surprised to not see a treadmill in the gym - lots of other stuff though :)

Room Tip: I stayed in the new wing :)
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwimelnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, November 7, 2012
Dear Guest

Thank you for taking the time to write your review and thank you for staying with us at the Scenic Hotel Southern Cross. I am delighted that you enjoyed your stay and would happily stay with us again.
You raised one point about the lack of a Treadmill. I must apologise for this. Our Treadmill is currently awaiting a spare part (had to be sourced from the US) and we are hoping it will be back up and running before too long. I am sorry for any inconvenience this caused but hope that it will be back up and running by the next time you stay with us.

With kind regards

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
139 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed November 5, 2012 via mobile

This hotel is in a great location, 5 minute walk to the octagon and dunedin station. The hotel looks like its stuck in the 80's but the rooms are surprisingly nicely decorated, clean and comfortable. The beds are very comfy and the bathrooms have been updated. Parking is $11.50 per night, you have to leave your car keys at reception so if this bothers you consider staying elsewhere. Internet costs extra, if you have a smart phone it's NZD5 for 24 hours which isn't that bad. It's right next to the casino if that takes your fancy and there is a brothel as you walk to the station from the hotel, so the area feels slightly dodgy but I didn't have any issues as a solo female traveller.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sosuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, November 5, 2012
Dear Guest

Thank you for taking the time to review the Scenic Hotel Southern Cross. I am glad that you had a comfortable stay with us. As you mention, we have a great location in the heart of the city's CBD and we are within close walking distances of the Octagon and the Railway Station as well as being far enough removed to be away from the late night noise that goes with the night life.

The hotel had it's bedrooms and restaurant refurbished in 2008 and so I was pleased to see that you thought them nicely decorated. Millions of dollars have been spent in recent years on all the Scenic Hotel Group's properties throughout New Zealand and so you will find a similarly high standard no matter where you stay which goes along with the warm Kiwi welcome.

Your other point highlights the fact that there is a brothel a couple of hundred yards down the road. Whilst I understand your concerns, I have not heard of this creating any issues for any of our guests in the past and I would certainly consider the area that we are situated in to be very safe. We would be more than happy to recommend alternative, and equally quick, routes to the Station if any guests preferred to avoid walking past this building.

Thank you once again for your review and I hope to be able to welcome you back to Dunedin in the future.

With kind regards

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

Well appointed rooms, smaller size due to age of hotel, but very well refurbished. Not a huge number of good hotels to choose from in Dunedin; this is definitely one of the best options. Excellent staff, central location

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, November 5, 2012
Dear Guest

Thank you for your comments and for taking the time to write your review. I am delighted that you enjoyed your stay and look forward to being able to welcome you back to Scenic Hotel Southern Cross in the future.

With kind regards

Adrian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanganui, NZ
2 reviews
5 of 5 bubbles Reviewed October 28, 2012

What a wonderful offer of $89 per night for 3 nights - offer valid until end of September which fell into our timeframe to attend a wedding. Rather than stay with family or friends as we usually do when visiting Dunedin, on this occasion we took the opportunity to stay in this top class hotel. Although we had a car this hotel is very well located within easy walking distance to the CBD. Room well appointed with a large super comfortable bed and well stocked bathroom. Quiet, comfortable and warm. What a wonderful experience and we would be keen to return for another stay. Guest parking well organised although one minor downside was that we were not informed on checkin that there is a parking charge for a vehicle. Although minimal it would have been appropriate to be advised rather than having any surprises on checkout.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, October 30, 2012
Dear Guest
Thank you for your review. I am extremely pleased that you had such a pleasant stay with us and am delighted to hear that you would be keen to return. The special deal that you were on is one that we ran in conjunction with Dunedin Casino, which is located within the hotel, and we have plans for further promotions over the next few months.
I am sorry that you were not informed of the small parking charge as you checked in - this is certainly our normal practice.
I look forward to welcoming you back to the Scenic Hotel Southern Cross in the near future.
With kind regards
Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, New Zealand
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

A fantastic room, large super comfortable beds with nice linen and great decor. Well-stocked minibar and toiletries and well set up for those travelling on business. Helpful reception desk and guest parking as well. Could have happily stayed more than one night.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EllieCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian C, Manager at Scenic Hotel Southern Cross, responded to this review, October 17, 2012
Dear Guest

Thank you for taking the time to write your review and thank you for staying with us at the Scenic Hotel Southern Cross. I am delighted that you had such a pleasant stay and hope to see you again at some point in the future.

With best wishes

Adrian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scenic Hotel Southern Cross

Property: Scenic Hotel Southern Cross
Address: 118 High Street, Dunedin 9016, New Zealand
Location: New Zealand > South Island > Otago Region > Dunedin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Dunedin
#13 Luxury Hotel in Dunedin
#16 Family Hotel in Dunedin
#19 Romantic Hotel in Dunedin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Scenic Hotel Southern Cross 4.5*
Number of rooms: 178
Official Description (provided by the hotel):
Dunedin’s largest and most prestigious hotel, the Scenic Hotel Southern Cross, enjoys a premium location in the heart of the city. Just a short walk from the Octagon, railway station, theatres, shops, and close to Otago university, it is the perfect location from which to explore Dunedin. Your every comfort is well provided for, with 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service. As our guest you will enjoy: A choice of room styles, including standard rooms and sumptuously furnished suites up to a four-star-plus standard, with quality room amenities. Superb dining options in our selection of restaurants, cafe and bar. High quality hotel facilities for business and pleasure, including extensive conference and meeting facilities. ... more   less 
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Also Known As:
Scenic Hotel Dunedin

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