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Kingsgate Hotel Dunedin
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Reviews (419)
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All reviewsroom was cleanwould stay againrestaurant staffbit datedsteep hillwalking distancehotel is locatedbuffet breakfastan upgradehotel roomthird floorrestaurants and barspleasant staystayed one nightthree nightscentre of towngreat place to stay
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218 - 223 of 419 reviews
Reviewed May 3, 2014

We stayed here recently and enjoyed a good view of the city and the room was spacious and very clean. The hotel is located within a 5 minute walk to the meridian shopping center and close to the countdown supermarket, information I-site and many restaurants. The buses stop close to the hotel and the octagon is at the bottom of the street. We enjoyed a continental breakfast by way of room service which had a good selection and good price. You can also get free entry to the local swimming pool with a ticket from reception.

Room Tip: Ask for a room overlooking the city
  • Stayed: May 2014, traveled as a couple
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Thank PatMacnz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Kingsgate Hotel Dunedin, responded to this reviewResponded May 8, 2014

Thank-you for your feedback regarding your recent stay with us at the Kingsgate hotel Dunedin. We are pleased that you found the room nice and spacious and that there was a good selection on your room service menu.The location of the hotel is ideal for people wanting to have everything on their doorstep and an easy stroll into town. We look forward to welcoming you back to the hotel when you next travel over to Dunedin

Regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

We stayed here for 2 nights. It was a very central location, close to the Octagen but on a steep street. The staff were friendly. The rooms are dated, the furniture is new but the walls and ceilings could be painted. It was clean and the beds were comfortable. The rooms had a mini bar and tea and coffee. There was no plunger coffee only instant.
We got a package that included breakfast so each day we had a cooked breakfast made to order and then you could also help yourself to cereals , fruit , pastries and coffee. The breakfast was the same each day so if you want a variety you could walk into town as many cafes served breakfast. There was 20 mins free wifi each day but you had to go to the reception area to use it and there were only limited chairs and so many people wee standing in a small area trying to use the wifi. Overall , great location very central and you can walk to lots of things. If you have a car there is free parking but there are only limited spaces.

Room Tip: Ask for top floor for the views,
  • Stayed: April 2014, traveled as a couple
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Thank holidaynz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Kingsgate Hotel Dunedin, responded to this reviewResponded May 8, 2014

Thank-you for you feedback regarding your recent stay with us at the Kingsgate hotel Dunedin. We are pleased you found the hotel comfortable and welcoming. Your feedback is important to us so that we can continue to analyse ourselves, to ensure we are delivering above our guests expectations. We look forward to welcoming you back to the Kingsgate hotel during your next visit to Dunedin.

Regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

Stayed in this hotel recently and will definitely return next visit to Dunedin. Rates are not cheap and there are cheaper options close by however it was worth it. The rooms are large and faultlessly clean. Staff's attitudes were mixed. Most were very friendly and keen to help however there were a couple of moody receptionists. Guess they were having a bad day.
The internet access is the main problem for me. You were only allocated 20 free access per day and you had to sit in the foyer area. Even there the reception wasn't very good. Problematic just to get connected. If you needed more access there was a substantial charge. Really this was very surprising. What on earth is the management thinking about. Having travelled extensively this is the first time I have experienced this miserable attitude towards internet access - particularly considering the nightly tariff charge. Used the restaurant once - that was enough. Would not recommend going there. Food very ordinary - menu sounds good but food quality doesn't back it up.
Primarily the location was the BIG advantage. Very close to everything. The library is opposite and there they offer free internet for 30 minute periods. Best option.

Room Tip: Happy with my room and location.
  • Stayed: April 2014, traveled solo
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Thank Kiwi-child
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Kingsgate Hotel Dunedin, responded to this reviewResponded April 28, 2014

Thank you for your feedback regarding your recent stay with us at the Kingsgate hotel in Dunedin. Your feedback is important so that we can continue to review our operation and our service we provide to our guests.The team at the hotel has a strong focus on customer service and achieving guest satisfaction so our team will be reminded of this. We are currently reviewing the policy regarding how best we can deliver Internet service to our guests with our external provider and hope to have some changes in place shortly. Once again thank you for your feedabck and we look forward to welcoming you back to Dunedin and the Kingsgate Hotel in the future.

Regards
Andrew

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Reviewed April 15, 2014 via mobile

Good location, walking distance to Octagon where lots of restaurants are located. Modern interior and bathroom. Nice bright north facing room and quiet no traffic noise. Warm rooms comfy beds.Parking on site spaces at front best as those at rear of building are steep. Would definitely stay again.

Stayed: April 2014, traveled on business
Thank 67TravelBug67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Kingsgate Hotel Dunedin, responded to this reviewResponded April 28, 2014

Thank you for your feedback regarding your recent stay with us at the hotel. We are pleased you enjoyed your stay and found the hotel comfortable and the location ideal for your stay. Your feedback is important to us so we can continue to review our operation, so thank you for taking the time comment on your stay. We look forward to welcoming you back to Dunedin and the Kingsgate Hotel on your next trip to the South Island.

Regards
Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

I have stayed at this hotel twice. This time for two days, so I could have a proper look before writing a review. I asked the reception for a silent room and I mentioned that last time my room was a bit dated.

I would like to say that the hotel took into account some of my requests and I received a silent room and late checkout (from 10.00 am to 11.00 am). Yes, the standard checkout at the hotel is 10 am. However, the room was dated, which means that quality of all of the rooms at the hotel is low.

The hotel has quite convenient location - everything is close. The price which I paid after discounts from the website recommended by Tripadvisor was really attractive (below $100). The price-match policy does not work btw, so it is pointless to book directly with the hotel. I would recommend to book using websites mentioned on Tripadvisor and use commonly accessible discount vouchers - that way you will pay less and save some money on credit card charges (surcharge).

Reception was good and not good. The duty manager was efficient. However, a receptionist was working slowly and was not really friendly or unfriendly either.

The rooms are pretty outdated, with tiny bath tubes (however, it's good that they offer bath tubes - permanent scratched looked disgusting though). TV set in the room iss located that you can watch it from a balcony, but not from a bed. They provide complimentary tea/coffee and a jug. The jug was so discounting - green and dirty. Photo of the jug's hole attached. A fridge in the room looked really dated and corroded. The lift has probably 50 years - it is so slow and so noisy.

Why then backpackers standard? They don't provide a duvet - they provide only a white sheet and a blanket, which is typical for low standard hotels and twin rooms at backpackers.

Housekeeping did not change the sheets, only tidy up the room, which was a bit disappointing as well.

Cost of internet is really disappointing higher than in the 5-star hotels. It's like $12.50 for 2 hours (50 MB) or $25 for 24 hours (500 MB). If you want to do any job related tasks, you will end up with quite a lot to pay for the internet.

In general the hotel does the job, but don't expect high quality. For $30 more, you can get a 5-star hotel in Auckland or Gold Coast, so the management should really reconsider they way of working in Dunedin. Especially that this is part of Millennium Hotels. I know that there are not many hotels in Dunedin, but if they want to gain more visitors, they need to offer a bit more - I think that the hotel has a potential, its a matter of paying attention to details and some R&M expenses.

I will stay at this hotel probably again in 2 months, to check whether they take seriously customers opinions, but it maybe the last time at this hotel. Next time I will try their restaurant, maybe at least food is valuable (they have a good deal for $12 for Eggs Benedict's and .a hash brown - but I havent tried.)

  • Stayed: April 2014, traveled solo
    • Value
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1  Thank Jacek_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Kingsgate Hotel Dunedin, responded to this reviewResponded April 28, 2014

Thank you for your feedback regarding your recent stay with us at the Kingsgate Hotel Dunedin. Your feedback is important to us so that we can continue to review our operations and customer service to our guests.The hotel has electric blankets on all it's beds and also has extra balnkets available for guests if required. We have a Duty manager on Duty 24 hours so if extra blankets are required through the night guests can call reception to have them delivered. We look forward to welcoming you back to the Kingsgate Hotel in Dunedin in the near future and please feel free to contact me to dicuss your next stay in Dunedin.

Regards
Andrew

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