I received terrible customer service from the receptionist at the Kingsgate Hotel. I wrote a letter to the Hotel Manager about the experience and I have never received a reply, so now I am telling others. I arrived at the Hotel in the dark and pouring rain. The receptionist did not enquire where I had parked my car and subsequently it was towed. When I spoke with the receptionist, he was amused and said it happens all the time. When I got the vehicle back it had a plastic bag under th wiper with a Hotel Letterhead note saying I should not park there and could be towed. Given that I did not need the vehicle I did not get the note. I was in fact in the hotel the whole time and no one bothered to let me know. If it happens all the time, why would staff not make it a standard question when customers are checking in?
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- Also Known As:
- Dunedin Kingsgate Hotel