We stayed here several times when the complex was first built and it was very tidy and well run by a couple who'd been in motels for many years. Everything was excellent. We stayed again last weekend after a 3 year absence. Rooms are the same it is just that the place is not being maintained. There is moss and holes all around the fences that could be fixed with a waterblast and some filler and paint. The outside table was rusty and dirty and the upside down flowerpot they provide for an ashtray was full of cigarette butts. The driveway had massive mounds in it which are obviously earthquake related but need to be sorted out. The big one for me though was the fact that I could not get the sky 1 channel and I called reception who (it became clear later) were too busy attending to their baby to worry about a bothersome guest. They answered after I rang three times and it was one of the cleaners who came to sort it out. She did her best but was no help. I popped down to reception and after a while got to talk to the owner by phone (he was upstairs babysitting) who offered us a refund. We didn't want a refund, I wanted to watch the final round of the PGA. We would not stay again because if they can't care for their guests or keep their premises up to standard one can assume they are missing out some other important aspects of being a good motelier.
- Official Description (provided by the hotel):
- Azena Motel, new! opened 2007 , studio apertments with free internet in room conection cat.5e cable. Washing machines and dryer in all units , brilliant breakfast menu. Party of 4 or 5 ? no problem - we have units with interconnecting doors. close to CBD -2.0kms bus at the door . Airport is 9.5kms - 10-15 taxi ride. ... more less
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