I really do not like moaning, however i am going to..my sons birthday
Tried to book a table, told to come at a 6 but expect a wait, the bar area was busy but not full, there were dining tables available and we were mistakingly sat straight away the waitress had thought we were another party, so that saved us from buying drinks from the bar whilst you are made to wait to be sat.
After around 10 mins sat the waitress asked us if we were ready to order, i asked if we could order drinks first as we had not been offered, 3 of the parties drinks arrived, steinlarger pure when we had ordered classic, we let that pass, the waitress came back and asked if we could order, i asked if she could bring the rest of our drinks order over first, as the rest of the party were drinking and two of us were still waiting for ours. She said yes but can i take your order.
Some of the staff do not recognise that people like to eat and drink at the same time and stared very blankly at me when i requested she completed her drinks order first, we ordered a jug of margherita, it truly arrived in a small jug, not a small pitcher, at $30 bit of a disapointment, my martini glass which was also below usual size was chipped.
The mains are expensive, $38 for steak, but thats new zealand for you, not sure why. No burgers on the menu which is odd for an american themed restaurant, son ordered nacho's as a main,they were really crap no fresh salsa, cheese had been over microwaved and had turned plastic, I had fillet steak medium, the pan must have been too hot it was nice and brown and seared on the out side, but in the middle as i sliced was raw, i do like pink meat but not raw. I ate round it, i know i should have sent it back, but i didnt as the waitress hadnt come to check if all was ok with our meals. The ribs every one else had were a little stringy not a huge amount of meat.
The other gripes are loading plates up with cheap mass produced potatoes, and we told the waitress it was my sons birthday he was 19, we were told to do so by the front desk, i think you get a small desert with a sparkler, this didnt happen, my plate, with the raw meat on was taken whilst everyone else was still eating.
It was my sons birthday we really tried to enjoy our evening, but left feeling ripped off, with the food and service. Again the nachos are shocking
Due to the earthquakes we are limited for dining options and this place has a captured audience for now, please provide training to your wait staff, we have also travelled throughout the usa and eaten at many usa eateries, nice try but no cigar.
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