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“Cosy retreat in a brave city”
Review of Ibis Christchurch

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Ibis Christchurch
Ranked #37 of 144 Hotels in Christchurch
GreenLeadersBronze level
Perth
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Cosy retreat in a brave city”
Reviewed May 15, 2013

I arrived from the airport on the 29 bus in the dark and in the rain. The driver pointed the way, I hoped for the best and then all was very well!
Great dinner and wise, amusing service. Breakfast buffet good, too.
Roomy accommodation, quiet as requested. Shower, not bath. Usable amenities, ie no noxious fragrance.Helpful staff, computers to use.
I've always enjoyed Ibis stays and this was the usual dependable experience. I probably could have used my $60 Le Club Accor voucher more wisely, because there were cheaper prepaid rates.
Do come and support our Kiwi Cantabrians. A couple of hours walk in the early morning was strangely inspiring. The filled road fissures on the airport road were indicative of what was to follow. If you're lucky enough to visit the Manaia lounge at the airport, don't miss the homemade fare. Savoury scones...

Room Tip: Ask politely and it may well be given unto you!
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  • Stayed May 2013, traveled on business
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Helpful?
Thank Expectans_expectavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, May 26, 2013
Dear Expectans_expectavi,

Thank you for sharing your comments with us. It is always a pleasure to receive positive feedback.

I am very pleased to hear that you were well looked after by our staff and enjoyed our hotel facilities including our restaurant. Thank you specially for encouraging other tourists to visit Christchurch as you and other guests are a vital part of our re-build.

Once again, thank you for sharing your comments. I do hope to be able to welcome you back to Ibis Christchurch in the near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
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English first
Level Contributor
8 reviews
Reviewed May 9, 2013 via mobile

Perfect if your looking for a hotel in the CBD, one of the few left and one of the first opened since the quake...currently sits right on the edge of the red zone, so it's only for the dearing to go high...brilliant service and rooms, could do with new pillows but everything else was as you expect from a top hotel

  • Stayed May 2013
    • Value
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Helpful?
Thank Aaron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, May 26, 2013
Dear Aaron F,

Thank you for taking the time to share your comments with us. It is truly a pleasure to receive positive feedback.

I am very happy to hear that you found our hotel to be "Perfect" and well appointed. We do pride ourselves in the excellent service we provide and always look ot improve ourselves through your comments. We are currently in the process of changing the pillows provided in our hotel and hope to have this resolved in the near future.

Once again, thank you for the excellent comments. We do hope to be able to welcome you back to Ibis Christchurch in the near future.
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New Plymouth, New Zealand
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 7, 2013

This hotel is located in central Christchurch, which is still very much under recovery. There are few restaurants and shops around as most are still closed after the earthquake. It is however next to the very cool Re:Start container shopping mall.

The hotel and room were exactly as expected from an Ibis hotel, nothing special but it serves the purpose. Rooms were clean, and staff was friendly. Big positive was that we could check-in to our room directly even though we arrive early in the morning.

Don't let anything stop you from visiting Christchurch; it's worth it and the city deserves it!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank EBinNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, May 26, 2013
Dear EBinNZ,

Thank you for taking the time to share your comments regarding your recent stay with us in Christchurch. It is always a pleasure to receive positive feedback.

I am very pleased to hear that you enjoyed your stay with us and also took advantage of our unique "re-start mall" just opposite the hotel. Christchurch does truly deserve more visitors and it is our hope that you will recommend them to us.

Once again, thank you for sharing your experience. We do hope to be able to welcome you back to Ibis Christchurch in the near future.
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East Devon
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 17, 2013

The Ibis hotel has done very well to re-open in Christchurch. However if you are staying here please do not expect the Ritz. Most things are fairly basic - nothing very special. Probably the most disappointing thing was the restaurant which is a shame because if you are staying at this hotel there is very little at night offering any alternative. It had all the glamour of a factory canteen - particularly the furnishings. The menu was not that exciting either. Breakfast was disappointing: it was the usual buffet help yourself but the quality of that which was on offer was by far the worse that we we experienced during our tour of New Zealand. It was not hot enough, looked unappetising and the bacon was the meanest and most under-cooked that I have ever seen anywhere. I didn't bother on the last day and merely opted for the cereal, toast and marmalade. At the time of our visit the staff working in the restaurant looked fed up but at Reception they were keen to show an effort.
Good luck to everyone working in the City and helping to make life go on as near to normal as possible. DO visit Christchurch and experience their resolve.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
Thank EastDevonVulpes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, April 18, 2013
Dear EastDevonVulpes,
Thanks for your comments and for rating us highly in most areas. It was disappointing to see that the breakfast let us down. We do strive to keep the buffet at a consistent level so I apologise that the food wasn't hot enough. We will most definitely take on board your comments about the breakfast and ensure that the bacon is better cooked in future.
Thank you also for your comments about the resolve of the people. We are very proud to have played a very large part be re opening the first hotel in the city and we will continue to give our support to our community.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester UK
Level Contributor
101 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 16, 2013

The hotel itself is a good quality Ibis standard hotel. It does take some getting used to being in such a devastated location and that is why its so unbelievable that the hotel can function so well with so little fuss from the staff. They were very knowledgeable about restaurants that had recently reopened and which roads are closed etc which changes day to day.

And like everyone in Christchurch who has been through so much, the staff seem to have taken it all in their stride.

Thanks for a great stay and we wish you all the best for the rebuilding of Christchurch

  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Marraminga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, April 17, 2013
Dear Marraminga,
Thank you for your comments about your recent stay and for rating us so highly. We are trying really hard to offer good service during the early stages of the rebuilding of Chrustchurch.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
140 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed April 14, 2013

This hotel was very central if you want to walk around central Christchurch, which is still very much under recovery. It is just next to the re:start container mall, which is really cool, and the views out the windows are excellent.

While the hotel is serviceable, I am afraid I can't get excited about it. The lobby and rooms are extremely bland, and I didn't find them to be worth the price. The rooms were clean and tidy with very standard hotel decor, but everything looked sort of chintzy--it didn't feel high-end at all. The half-hour of wi-fi in the lobby feels stingy, and the rate to use wi-fi in the rooms is quite steep. the staff is generally polite and helpful, but it was frustrating that we got the wrong type of room the first time around and had to go downstairs to sort it out.

I don't generally opt to stay in chain hotels, so perhaps I was expecting too much. But in general, I hope for at least some connection to the place, and this entire hotel was very bland and institutional feeling, more so than average for large chain hotels I've stayed in in the past.

Room Tip: Try to get a view toward re:start and the mountains.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank katiekins570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, April 17, 2013
Dear Katiekins570,
Thank you for your commentsand for rating us so highly for our location, sleep quality and cleanliness. The views over the ReStart Mall containers is definitely a big plus for our street facing rooms. As a 3 star plus Ibis brand hotel we are very proud of what we have achieved since we re opened the hotel in September 2012. We acknowledge that we do not suit everybody's taste but we are trying our best to offer good service with friendly staff.
Thanks again for your comments.
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Brisbane, Australia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 11, 2013

I recently spent three nights at Ibis Christchurch. This hotel has not long been reopened following the devastation of the quakes. Everything is looks great, beautifully finished, clean and offering all you need in a good business hotel. The restaurant is pretty good too, but be sure to book in advance as it fills quickly with very few city centre dining options available at the moment. It is right across from the new Re:START shipping container shopping village which was great and is a very short stroll to Hagley Park. The staff in this hotel are its greatest asset - they are efficient, polite and nothing is too much trouble - well done to the team! The hotel was a good vantage point for some excellent photos of the clean-up operation going on in the city centre - it is very sad to see what has become of this beautiful place. As activities for visitors are quite limited in the town centre, the staff were very helpful with arranging taxis and suggesting shopping centres, cinemas and attractions elsewhere. Only one word of advice to the hotel management - do something about the pillows in the rooms - they are flat as a tac with virtually no support. My room had two beds and six pillows, none of which were really satisfactory.

  • Stayed April 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank stavanger85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim D, General Manager at Ibis Christchurch, responded to this review, April 14, 2013
Dear stavanger85,
Thank you for your very complimentary review of the hotel. We are indeed fortunate to have such a great staff team and we are very proud of them. I will pass on your comments. Thank you for mentioning about the pillows and we are working on a replacement plan to ensure that they are up to standard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Christchurch

Property: Ibis Christchurch
Address: 107 Hereford Street, Christchurch 8140, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Restaurant Wheelchair access
Hotel Style:
#6 Green Hotel in Christchurch
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Christchurch 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Ibis Christchurch is ready to welcome you. Adjacent to the new shopping heart of Christchurch, Cashell Mall. The "pop up" shopping precinct is the new vibrant heart of the city, featuring many new designer shops and modern cafes. Ibis Hotel Christchurch is very close to the famous Cathedral Square, the historic heart of the city providing easy access to the outer lying attractions and the airport. The Ibis features 155 contemporary rooms, restaurant OOPEN, a bar and meeting room. ... more   less 
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Also Known As:
Ibis Christchurch Hotel Christchurch
Accor Christchurch

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