I had booked and paid for one night's stay at this hotel and after travelling for over 30 hours from UK I was looking forward to freshening up before enjoying a meal and a few drinks in Speights Ale House but this was not to be as upon my arrival I was confronted by the rudest woman I have ever met in my life who promptly told me I was not staying there! When I showed her my booking form she took it off me and said that I was being moved to another motel and despite my query as to why the only reply I received was that 48 rooms had been lost in the earthquake. Whilst I am sympathetic to the devastion which has so greatly affected this city I had to ask why then was money taken from my account to pay for my stay some 10 days previously? I received no coherant reply whatsoever and when I enquired as to how I was to get to this new accommodation she suggested that I run after the taxi cab that had just dropped me off! She was being quite serious about this and I was lucky enough to catch him before he drove back to the airport. I asked for my booking form back but she snapped that she would be keeping it as Bealeys had paid for my accommodation at the new motel. At this point I simply gave up and left the premises.
I would warn anyone reading this review to avoid this place at all costs, the woman in question clearly dislikes dealing with the public and if she is the front line of Bealeys then I am certain you can find better service absolutely anywhere else within the city!
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