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“Impressive Service and Style”

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Novotel Christchurch Cathedral Square Hotel
Ranked #19 of 144 Hotels in Christchurch
Certificate of Excellence
GreenLeadersBronze level
Hamilton & Waikato Region, New Zealand
Level Contributor
182 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Impressive Service and Style”
5 of 5 bubbles Reviewed November 26, 2013

We were visiting Christchurch for just one night and stayed at the novotel (room1009). We chose to stay in the centre to be able to have a look around and see how the city was coming along since the major earthquake. To our delight the hotel excelled itself. The service by all staff was impeccable, the room was spotless and the meals wonderful. I could not fault the hotel itself....just be aware that due to ongoing demolition there is not much else open for dinner in the surrounding area (and no dairies)...but who needs to go elsewhere as right on your doorstep is The Square Restaurant within the hotel, wonderful service and wonderful food. The room was spacious enough, lovely comfortable king bed, tea & coffee, iron, safe, bathroom amenities and and yes worth another mention - spotless. This hotel is also within walking distance to the container mall, city centre bus station and the botanical gardens and Avon river.
Hint: If you are catching a bus from the airport to town (or vice versa), walk following the blue footprints to the antarctic centre, before crossing the road to the centre there is a bus stop, you can catch the bus here for $5.00 less (actual cost $3.50 per adult from here - I believe No: 3 bus).

Room Tip: If you are looking at the hotel from the outside, a room to the right will give views of the Christc...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBarrsNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, December 8, 2013
Dear TheBarrsNZ,

Thank you for taking the time to share your experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you found our service impeccable, rooms spotless and the meals wonderful.

Your comment certainly re-iterates the excellent work our team do each day and they are truly our biggest asset.

Thank you once again for sharing your feedback. I hope to be able to welcome you back in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
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Nelson Nz
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 26, 2013 via mobile

This hotel has recently reopened after the earthquake. Right next to the Cathedral so an interesting sight but very sad to see. Rooms excellent with all facilities. Very friendly helpful staff. Dinner in restaurant was outstanding and top class. Valet parking available but quite expensive and if you park your own car the area is very rough and a bit like a river bed!

Stayed November 2013, traveled as a couple
Helpful?
Thank WinnieNelsonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, December 8, 2013
Dear WinnieNelsonNZ,

Thank you for sharing your experience with us. It is truly a pleasure to receive positive feedback.

I am pleased to hear that you enjoyed your stay with us and were well looked after by our friendly team.

Your continued support is certainly appreciated and I hope to be able to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathmandu, null, Nepal
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

I am delighted to recommend this hotel to those who appreciate the value of friendly service, and unforgettable breakfast experiences. I arrived very early to as a walk-in guest, but the front office without any hesitation welcomed me and checked me in within a coffee break-time, despite having a heavy occupancy in the hotel. Concierge personnel were truly friendly and professional and not to mention the restaurant served a fantastic delicacy. Room was very comfortable.

Novotel keeps is the right hotel to aid the reputation of beautiful Christchurch.. a lovely garden city of New Zealand.
Khem Lakai

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khem L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, December 8, 2013
Dear Khem,

Your fantastic feedback is received with pleasure. Thank you very much for this.

We certainly do have a great team here and their main focus is always to please. Our staff are truly our biggest asset and your comment re-iterates the excellent work they do.

I will share your comments with our team as I am sure this will serve as encouragement to all of them.

Thank you again for your comments and continued support. I hope to be able to welcome you back to you favourite Novotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed November 21, 2013 via mobile

Hotel does not live up to Novotel or 4*.

· sink in hotel room? Full vanity board required between sink and bedroom for privacy.
· No mirror in bathroom?
· No shelf or cupboard\drawers in bathroom for toileteries
· Staff training not sufficient.
· Bar too small service slow
·
This hotel will have problems when competition returns to Christchurch.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank british56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, December 8, 2013
Dear manxrover4,

Thank you for sharing your experience with us. Your comments are extremely important to us and I certainly appreciate the feedback.

Manxrover4, I am certainly disappointed to hear that your stay did not meet your expectations. For this, please accept my apology. We do received several mixed comments regarding our vanity area and I completely understand that this may suit some and not others.

Our staff have been the highlight of all guest comments and I am appalled to hear that you were not provided with the high levels of service we take pride in. I would love the opportunity to discuss these details with you further and address the areas where our staff could have better served you. May I please request 1 email, highlight the staff issues and I will certainly follow this up personally.

Manxrover4, thank you again for sharing your feedback and the opportunity to better serve you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 20, 2013 via mobile

Quick business trip staying at new Novotel. They provided a free upgrade to Suite (thanks!) which was 3 room corner location, great views & exceptionally well appointed. Balcony with views. Service good incl. In-room dining. Valet parking expensive so use local car-parks (plenty there). Next to Cathedral & close to Museum/Gardens & Art Gallery. Good option.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, December 8, 2013
Dear Bruce,

Thank you for sharing your feedback with us. I am pleased to know that you enjoyed the upgrade to our suite and were able to take in the fantastic views. We are certainly fortunate to be located in the heart of our re-building city and almost everything is a close walk away.

Thank you once again Bruce. We hope to welcome you back soon.

Regards,

Carl.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fingal Head,NSW
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

This hotel is reasonably new and shows it.Everything is sparkling from the foyer to your room.It is in a great location right on Cathedral Square and the views above the cathedral are stunning but oh so sad with the damage from the earthquake still much in evidence.The staff are excellent from check in to check out and the restaurant is also worth a visit.There is a small fitness centre but disappointed there was no sauna.I feel all Novotels should include a sauna or spa.You can park at present next to the hotel in a vacant allotment for free otherwise $35 for valet parking.If staying in Christchurch this hotel is certainly worth considering.

Room Tip: Ask for view on cathedral side.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherpa33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, November 18, 2013
Dear sherpa33,

Thank you for sharing your comments with us. I am glad to hear that you not only enjoyed our sparkling new hotel but also loved the excellent views from our rooms.

I will share your comments with our team as I am sure this will act as encouragement to all of them.

Thank you once again for your continued support and I hope your next stay will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton, Australia
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

We stayed here for one night in October 2013 after having stayed there previously in October 2010 after their first earthquake, so was very please to be able to return & support this hotel amidst a very ravaged city. The rooms are lovely & clean & a very comfy bed. We had a view out over a very sad scene but very encouraging to see all the cranes & to know that Christchurch is rising from the ashes. Staff all very friendly & helpful from the bright reception area to the Restaurant. We enjoyed a lovely dinner there & nice buffet breakfast in the morning. Able to park our car beside hotel in the rubble filled car park. Enjoyed another visit to the Botanical Gardens, beautiful. Like the idea of the sink outside the main bathroom, handy when hubby in bathroom. Loved the Restart Mall has a lovely buzzy feel Congrats to the staff at the Novotel for a very enjoyable one night stay, it was our last night before returning home to Melbourne after a 17 night north & south Island trip thankyou.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lulu09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, General Manager at Novotel Christchurch Cathedral Square Hotel, responded to this review, November 18, 2013
Dear Lulu09,

Thank you for sharing your excellent feedback with us. It is great to have you stay with us again and I am very pleased to know that you were well looked after by our friendly and efficient staff. They are truly an asset and your comments re-iterate the excellent work they do each day.

I do get several mixed comments regarding our bathroom sink layout and I am very happy to know this suited you well.

Your continued support is extremely important to us and I look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Christchurch Cathedral Square Hotel

Property: Novotel Christchurch Cathedral Square Hotel
Address: 52 Cathedral Square | Central City, Christchurch 8011, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Christchurch
#15 Luxury Hotel in Christchurch
#16 Business Hotel in Christchurch
#32 Family Hotel in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Christchurch Cathedral Square Hotel 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
Spoil yourself in this new, stylish 4+ star hotel. The Novotel Christchurch Cathedral Square (re-opened 2013) is elegantly positioned alongside the original Christchurch Cathedral. The hotel boasts 154 spacious rooms and suites, from modern and contemporary to charming and cozy, everyone will be delighted. All rooms are complimented with the modern day comforts and amenities that one has come to love and expect from this international 4+ star hotel. Come to Christchurch and experience the style and sophistication of a 4+ star hotel in Christchurch. ... more   less 
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Also Known As:
Novotel Christchurch Cathedral Square Hotel Christchurch

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