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“A good hotel but slighlty bizzare”
Review of Quest Christchurch

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Quest Christchurch
Ranked #17 of 146 Hotels in Christchurch
Certificate of Excellence
Reviewed March 2, 2010

Trying to figure this place out is rather like Alice down the rabbit hole. Reception is in one place, you find an alley half a block away to park your car and your room is above the separate annex which is actually a glass ceilinged edifice through which the city trams run. Your entrance to your elevator is a partly hidden door just past the tram shop in the annex. On Saturday night a tram with a restaurant on board stopped right below our room in the annex and all aboard enjoyed a jolly good time.
On the positive side this hotel couldn't be more central being almost literally in Cathedral Square. And, despite the first paragraph, the hotel was pretty darn good. An apartment hotel, we had lots of room, a good size kitchen and all the usual amenities. When we couldn't face another big dinner out we were quite able to prepare something modest in our room. We took the free bus down to the supermarket to get provisions. We were able to get caught up on the washing and ironing. The hotel is very well located for many of the city's restaurants and attractions. We were comfortable, not too disturbed by the downtown noise and generally pleased with the Quest. It was a good choice.

  • Stayed: February 2010, traveled as a couple
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Thank AJ&ERtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 21, 2010

The Quest was our first spot to stay in the South Island. We were a little apprehensive after staying in Rotorua and Wellington but the Quest Christchurch came shining through! Thanks to Kirk, the receptionist for her over and above customer service. We were the recipients of a fantastic night sleep, great bed, huge lounge, and QUIET!! Amazing given that we were in the central hub of Christchurch. Facilities great, space!!!! what a change, service with a smile! So much so....our last night on the South Island has been re-booked here. Would absolutely recommend for a a quiet and restful night sleep, huge balcony (a balcony is a must for us). Large room so you are not tripping over each other or cases in the middle of the night that are at the foot of your bed. Want central city - quiet and spacious? This is the one!!! Big 5 tick from us...!!

  • Stayed: February 2010, traveled as a couple
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Thank phoenix1442013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2010

Like some other reviewers,we booked an "apartment" here and were really disappointed with the room. Expectations were set that there would be a kitchenette but what we got was a fairly basic hotel room with a kettle and fridge so self-catering is not really an option. Worse though was the night's sleep we got and the service we have subsequently received. Yes, the hotel is in a great central location but the rooms overlook the tramline and a construction site so we didn't sleep well as there is ZERO soundproofing. When we mentioned this at reception the next day, they said it shouldn't matter because the trams only run 8am to 10pm...they had no answer to the fact that construction started at 6.30am!! We asked for a discount but because we had pre-paid this couldn't be given without the manager (who was not around). The receptionist waived our car parking fee and gave us the manager's email details to make a further complaint/ request for refund. We sent an email a day or two later and nearly a month later are still awaiting a reply. In the Trip Advisor era I'm surprised that a hotel manager could care so little about a bad experience and will definitely not be going back.

  • Stayed: January 2010, traveled as a couple
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1  Thank TravelBug1319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2010

We stayed in a 1 bedroom apt for a week. Great to have a fully serviced apartment with all facilities - tons of room for two of us. You could not get a better location. Brilliant - so close to EVERYTHING. Perfect. Staff were terrific - nothing too much trouble, but not available 24 hours. Apartments are located either side of an atrium over the tram depot, but the tram is very noisy & you hear it every time it comes through from 9am to 9pm. Also, for some weird reason, they pipe music into the atrium 24 hours. So you can hear it in the middle of the night. However, I would definitely stay there again. I could not find any comparable apartments so central. The other apartments I found were quite a distance away & cost much more. TIP: book directly on their website for the best price and they also give you frequest flyer points! We used the free shuttle bus heaps too - bus stop quite close. The local bus service is cheap & fantastic too.

  • Stayed: December 2009, traveled with family
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Thank AALtravelbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2009

Great location in Christchurch, tram line runs straight under the hotel and only a 2 mins walk to the centre of Cathedral Square. Nice rooms we had a 3 bedroom apartment that was massive with great views of Christchurch and the distant mountains. Only complaint we booked breakfast and then they stop offering it so we had to fight on the first day to get breakfast but no problems once they figured out what had happened.

Stayed: June 2009, traveled with friends
1  Thank ben88neb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2009

QUEST CHRISTCHURCH offers aprtment accommodation in large and comfortable rooms, serviced daily, and providing a simple breakfast (cereal + toast + orange juice). They are right in the centre of the city, just 3 minutes from the Cathedral and right next to the atrium (Cathedral Junction) where the trams stop and start. There are plenty of restaurants within an easy walk, and it's effectively right in the main shopping area. The staff are friendly and helpful, and for travellers who don't want the fuss of an hotel this is an ideal choice for a visit to Christchurch.

  • Stayed: March 2009, traveled as a couple
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1  Thank ChrisP62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2009

I was quite disappointed in the accommodation, it was a studio but felt like a basic hotel room with no cooking or dishwashing facilities. The room was very clean but small, especially the bathroom.

Travelling as a family of 4 we asked for rooms next to one another, although this was arranged there was infact 4 doors to contend with between us. The accommodation has security in which you need to use the fob on your key in the lifts which is peace of mind but then there is another door (for every 2 rooms) to open before you can get to the door of your own room, this was most frustrating.

On checking out the hotel tried to charge us for car parking but there was no mention of this on booking the accommodation. Included in our accommodation package was breakfast but on the 2nd day they did not leave any cereal in 1 of our rooms and no bread for toast in the other room and although they had been into the rooms, they did not make the beds. We did not find the Reception staff to be very helpful and although they listened to our complaint regarding the housekeeping I would be doubtful if any action would be taken.

The hotel was ideally located within the city and on a high level floor we had no noise. The tram was a great way of getting about the city and although was $15 it covered you for 2 days.

  • Stayed: January 2009, traveled with family
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1  Thank FrodshamDolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Christchurch

Address: 113 Worcester Street | Cathedral Junction, Christchurch 8001, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#33 Family Hotel in Christchurch
Price Range: $87 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Christchurch 3*
Number of rooms: 72
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Also Known As:
Quest Christchurch Hotel Christchurch
Quest Hotel Christchurch

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