We came to NZ for a couple of weeks and spent our last two nights in Christchurch - we selected the Quest apartment because we wanted to stay somewhere special for the end of our holiday.
I booked the bubbly surprise apartment package. When we arrived I was very disappointed. Instead of an apartment I found a basic hotel room without cooking, washing or dishwashing facilities - this is what they call a studio apartment - styled room- but it is really just a very basic, bland hotel room. I was also really disappointed that the 'bottle' of bubbly turned out to be a 200ml bottle, that wasn't chilled (so we could drink it) but left on the bench. Although technically correct, I found the advertising of the 'studio' apartment and 'bottle' of bubbly to be very misleading.
I went to reception and spoke to a staff member there - he was excellent - he listened to my concerns and arranged for us to be moved to another apartment.
I went back to reception to return the keys from the first room and to check whether car parking was included in my package as I had been handed a note to put on the car that had parking charges, and I had booked an accommodation package that included parking. I spoke with the receptionist and she confirmed that parking was included.
We found the apartment to be clean, spacious and we enjoyed the central location. It is frustrating to have so many doors to open to get in and out, and they have this ridiculous noisy fan in the bathroom that stays on for 10 mins after you turn off the lights. It's quite annoying.
Our stay at Quest Christchurch was soured by the rudeness of a Front Office staff member at the time of checkout. We put our luggage in the car and I went to return the keys. I was asked to pay for car parking. I explained that I thought car parking was included in the package. I was advised that it wasn't included in the package and needed to be paid before I could leave. I explained that I had checked with the receptionist and she confirmed that it was included in the package. The staff member rolled her eyes at me and then made a sarcastic comment like 'well then it is included'. I was stunned by her behaviour, her lack of customer service skills and her lack of basic respect. I wrote to the Manager of Quest Christchurch and haven't heard anything in over a week (other than 'thanks I got your email') . It is a great, central location, but be warying of what you book because I found that all is not as it seems.
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- Also Known As:
- Quest Christchurch Hotel Christchurch
- Quest Hotel Christchurch