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“Appalling customer service”

Alpine View Holiday Park
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Alpine View Holiday Park
Rotorua, New Zealand
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Appalling customer service”
Reviewed February 6, 2013

We booked out 6 units staying from 1 night to 3 nights. This was booked in September.Itbegan to go rather sour from the beginning.Signs such as any visitors staying after 10 p.m will be charged an extra $10 and asking for full payment up front which is not usual practise for motels.We could not have our room until the next day as he was doublebooked. My daughter arrived back at the motel in the evening after a pre wedding dinner and as they hadn't yet paid she was let in but not given a key to turn on lights.We had no saucepans, we were toldthatwas because they were stolen.The stories could go on and on. The rooms were nice but completely ruined by the managements attitude towards customers. He would have collected approx. $3000 for our groups stay.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 9, 2013

This holiday park has people living here permanently and they are packed in like sardines.
Upon our arrival it was pouring with rain, we were told to find a park for our camper. After driving round and round we finally found a place where we could park. There was no space!!!
The next day we were approached by management saying we shouldnt have parked there and were told to leave.
The showers were slimy and lights were not working.
The management were rude and dodgy, charging our friends credit card for damage they said happened in another room without consulting with them before hand.
Our friends 8 year old daughter was threatened to be killed by a permanent resident.
We paid for two nights, but left after one night, our friends with the children left in the middle of the night as they did not feel safe.
It is very noisy with trains passing very close all night long.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank 812Donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed December 30, 2012

Lovely room not great for kids.But good for train spotters.Not so good playground. Interesting locals. Located on high way some traffic noise. Good public facilities.No sky t.v. Internet access. Great motel units situated in unusual camping ground

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ngapuhirox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine View Holiday Park

Property: Alpine View Holiday Park
Address: 650 Main South Road | Templeton, Christchurch 8042, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Hotel Style:
Ranked #70 of 103 Specialty Lodging in Christchurch

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