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“Very unfriendly staff”

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Orari Bed & Breakfast
Ranked #6 of 134 Christchurch B&B and Inns
Certificate of Excellence
Chicago, Illinois
Level 6 Contributor
256 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Very unfriendly staff”
Reviewed May 17, 2013

The staff at Orari was very cold and unwelcoming toward us. I was sitting in the lounge, reading and the manager comes in as she's leaving to go home and shuts off the radio and closes the curtains as I'm sitting there enjoying the music and watching the clouds go by outside. Whenever we asked for something at breakfast they made an exasperated sigh and reluctantly went and got it. We once asked for toast, and it took 20 minutes, and we got cold toast!
We will definitely not stay at Orari again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orari, Manager at Orari Bed & Breakfast, responded to this review, June 1, 2013
Dear Guest,
Thank you for your review and letting us know of your experience. I have shared htis with our team as we strive to have everyguest enjoy their stay. I feel you had a uniquely unfortunate experience and I can only apologise and assure you this is not the norm!

Jan,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
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English first
Las Vegas, Nevada
Level 4 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 11, 2013

Orari was a wonderful place to base our travels out of and to spend our last week. We initially used it as a base for our overnight travels and Jan was wonderful letting us store our suitcases. We spent our last week touring christchurch with short day tours and trips. During our stay we had yummy daily breakfast, wine every evening. Our room was large w/ extra chairs to relax in. The bathroom slightly small but more than adequate. Our room was quiet and the bed very comfortable. Jan provided us with a map and highlights, places to eat, shop etc... There were umbrellas available for rainy days! I would highly recommend staying at Orari and when we travel back will again stay there again. Thanks Jan!

Room Tip: We stayed in rooms 8 and 1. Both were wonderful.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley, California
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 9, 2013

My husband and I were in our last days of being in New Zealand after two months of travel celebrating our 42nd wedding anniversary and were so grateful to find the Orari B&B. We loved our sweet cozy and spacious room. The owner was so attentive to our needs helping us with restaurants and information on things to do for our last two days in Christchurch. The location was perfect for visiting the Botanical Gardens, the RESTART Area downtown since the Earthquake, and walking distance to a very good restaurant Fiddlesticks. We had a car also so that we could easily drive to explore Akora on the Banks Pennisula, fantastic car journey! Loved the little French village of Akora also. Our hostess also told us about the Court Theater which we loved. Christchurch lost it's famous playhouse and it has now been redone in a great way. We got to see The Women and had a delicious dinner at the nearby Peddlepusher Restaurant. Delicious food. Christchurch is regaining it's city year by year and we were very happy to have been able to so easily explore it from the Orari. Don't want to forget the yummy breakfasts, homemade goodies each day, and a glass of wine in the afternoon. Would recommend and return here anytime.

Room Tip: Loved our room on the second floor at the end of the house with the great window seat.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichelleG149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clouston Park, Upper Hutt
2 reviews
Reviewed May 7, 2013

My brother and wife booked this amazing place through their travel consultant in England. I live in Upper Hutt and tagged along and Jan managed to book me in on short notice. I stay in a lot of motels normally for work and it made a nice change to stay in a B&B. the room although a little small had everything I needed and was comfortable and quiet. The breakfast was great and Jan couldn't have been more helpful. Maybe a little on the pricey side but you really get what you pay for and I don't mind paying extra for decent accommodation.

Room Tip: If you have trouble going up stairs and have lots of bags ask for a downstairs room
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M5R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level 6 Contributor
485 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 468 helpful votes
Reviewed April 23, 2013

My wife and I stayed here as a prelude to an early morning flight to Auckland. The hostess was very polite and very helpful at check-in. We took her advice about a restaurant very near to the B&B, the Fiddlesticks Restaurant and Bar, for a delightful dinner. The bed was very comfortable and we slept quite soundly! Bathroom, en suite, amenities were useful. Breakfast was quick, and good, and we were off to the airport to drop our rental car and fly to Auckland.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank photoguy66degrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 21, 2013

Now, I know a lot of people really like this B & B, so I recognize my opinion is in the minority, but I am sharing it nonetheless. I recently stayed here and really did not think the room was worth the rate- the B & B smelled like old food, sort of like staying above a take-out restaurant. The bed mattress was a futon mattress, not an actual bed mattress, and the linens were not in a good state. Overall- really just felt like the cost was not a reflection of the quality of accommodation.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orari, Manager at Orari Bed & Breakfast, responded to this review, April 22, 2013
Thank you for your review, although I am very surprised by your comments and one thing in particular makes me wonder if you have confused us with somewhere else you stayed on your trip, as we do not have any futon mattresses. All our beds have top quality inner spring mattresses - no exceptions!
As for 'old food smell', again, I am wondering if you have the right place, as the only cooking we do is free range bacon and eggs, made to order for breakfast. Or perhaps you had checked in early and could still smell the bacon but we have extractor fans so the aroma does not stay around for long. Also, we make our own muffins - generally in the early afternoon - so you may have arrived soon after they were baked and that aroma may have been the culprit, although most find it delicioulsy enticing. We use very good quality linen, so that comment also surprises me. A few of the towels are possibly due replacement - we are always on the lookout for signs of wear and we try to replace them well before they look past their best but perhaps a few have been missed. I wll go through all of them today and replace any that are not in pristine condition, which is our standard. I would be interested to know which room you were in, as our rates vary depending on the room.
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Bonita Springs, Florida
Level 5 Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 18, 2013

Our hostesses were a delight at this B&B that was across the street from the Art Museum and close to the park and several nice restaurants in a city that is still reeling from the earthquake. Our room was cozy (although I don't think they have a/c) and comfortable. We were upstairs but there is a luggage elevator.
Morning breakfast was quite good and they set out wine at 5pm. There is free WIFI and washer/dryer for a small fee.

Room Tip: We did not book the room so don't know how prices change, but several rooms have private bath do...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orari, Manager at Orari Bed & Breakfast, responded to this review, April 22, 2013
Thank you for your review.
I am pleased you enjoyed your stay in Christchurch and at Orari. I presume your booking was made by an agent but anyone making a booking can specify the room they would like. They all have their own bathrooms, 8 are ensuite and the other 2 are across the hallway, directly opposite the room, so fortuntely we do not have any shared bathrooms:-)

I hope you enjoyed the rest of your time in New Zealand and that we will have you back to stay with us again sometime.
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Additional Information about Orari Bed & Breakfast

Property: Orari Bed & Breakfast
Address: 42 Gloucester Street, Christchurch 8011, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 134 B&Bs / Inns in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Orari Bed & Breakfast 4*
Number of rooms: 10
Official Description (provided by the hotel):
Orari Bed and Breakfast is a heritage home located in the city center opposite the art gallery. Offering 10 bedrooms, Orari B&B makes an ideal place to see all of Christchurch's attractions. ... more   less 
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Also Known As:
Orari Bed And Breakfast
Orari Hotel Christchurch

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