I booked a night at this motel on Expedia but as I did not receive confirmation of this booking, I cancelled the booking within 24 hours of making the booking (as is allowed by Expedia) and booked another motel.
Two weeks later, after I returned from my stay in Christchurch, I was aghast to receive an email from the manager advising that as I was a "no-show", my credit card had been debited for the full accommodation charge.
I immediately advised the manager of my cancellation two weeks' prior and he claimed he never recieved the cancellation from Expedia.
I then contacted Expedia who assured me they did recieve the cancellation and had notified the manager of the cancellation.
The manager subsequently conceded that we did indeed cancel with Expedia well in advance of the motel's cancellation deadline but he refuses to refund the fraudulent amount he debited to our credit card.
Please be warned that if you have a problem with a booking or any other matter in respect of this motel, our experience proves that the manager is very unlikely to act in a moral and ethical way since his attitude is "I'll keep the money anyway", despite acknowledging that we cancelled with Expedia.
- Official Description (provided by the hotel):
- Casino Court Motor Lodge offers Modern, Spacious, affordable accommodation in central Christchurch. Park the car up and walk to all that the city has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Priceline, Booking.com, Travelocity, Cheap Tickets, Hotwire and TripOnline SA so you can book your Casino Court Motor Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.