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“The only place I stay!”

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Peppers Clearwater Resort
Ranked #21 of 146 Hotels in Christchurch
Certificate of Excellence
Reviewed March 23, 2014

I travel on business to Christ Church a few times a year and Peppers Clearwater is the only place I will stay. Since my flight arrives early in the morning, the staff has always taken care of me inspite of my arrival time.
The view from the deck and bedroom windows overlooking the golf course make winding down from a days work very easy.

Its the closest thing to home I have found.

Thanks,
David Watson

  • Stayed: February 2014, traveled on business
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Thank dwaston5902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded April 12, 2014

Kia ora David,

Thank you for your review and we look forward to welcoming you back to Peppers Clearwater Resort very soon.

Kind Regards
Aaron Winder
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 - 588 of 763 reviews

Reviewed March 19, 2014

After travelling throughout Fiordland, Otago, Southland and Canterbury for the past couple of weeks, having the most amazing autumn holiday, we chose Clearwater for the last two nights before returning home. We were totally blown away by the location, the golf course and the wonderful staff in the pro-shop - couldn't be better! Ingrid, Matt and James - thankyou.
But our room was appalling - shabby upholstery, water-stained surfaces on EVERY piece of furniture, in the lounge, dining area and bedroom. The bathroom was equipped for a wheelchair bound guest, with crumpled shower curtains and handrails beside the toilet and on the shower wall. Absolutely necessary we know, but not for us. It felt as if we were in a rest home, or similar institutionalised facility. Having booked a 'Lakeview Suite' we found we were staring at a hedge on one side, and a block wall on the other. The suites above us may have had a lake view, but we certainly did not. A skinny hanging space was largely filled with two bathrobes (nice) which had to remain there, even if damp, as there are no hooks in the bathroom. On checking out, my husband was stunned to be told there was a 2% surcharge for payment by credit card! How else do people pay?? We had tipped a couple of staff members who provided good service, and Peppers has the audacity to add 2% to the tips which were included in our bill? Thankfully we tipped other staff with cash. We would certainly return to Clearwater to play golf, but stay at Peppers again? Never! Recommend it to friends who travel as much as we do? Never.

Room Tip: Avoid 1201 and all suites along the lower level of that group of suites.
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank Travellerholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded March 26, 2014

Kia ora,

Thank you for taking the time to submit your review. We are extremely sorry that we have not met the standards that we set with your room. I would like to have the opportunity to discuss these issues with you further so please contact me at the Resort.

Kind Regards
Aaron Winder
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

Over the last few years I have visited on a number of occasions, it is in my opinion
The only hotel that has a true 5 star feel to it .

Whilst it is a hike from the CBD , the surroundings , comfort , excellent rooms more than make up
for this .

The terrace rooms with their spacious living room and deck protruding onto the lake provide an atmosphere that none can replicate in the area.

Staff have always been helpful and courteous.

The food has been consistent and to a medium to high standard.

The fact that most rooms seem to be suites / small apartments means that as well as
providing a very spacious environment with the freedom to cook etc there is ample
room for business meetings

Set on a PGA golf course , and 5-10 mins from the airport this hotel is definitely a prime choice
when compared to anything else Christchurch has to offer.

  • Stayed: December 2013, traveled on business
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Thank RHKP_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded March 26, 2014

Kia ora,

Thank you for your fantastic feedback and taking the time to submit your review. It is great to read how much you enjoyed your stay at Peppers Clearwater Resort and we look forward to having the opportunity to welcome you back soon.

Kind Regards
Aaron Winder
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

The beautiful looking free standing bath holds a huge amount of water - shame it drained out all over the bathroom floor rather than the drain, dripping through into the room below. Due to our room's distance from the reception area, it took around 15mins for anyone to arrive - and that was just to have a look. In the meantime we'd managed to soak up most of the water using all available towels and the drain in the shower area. Some time later our smoke alarm started going intermittently - eventually a tradesman arrived to remove said alarm. The final straw was the power cut the following morning. The staff were charming, but it would seem there are major faults with the building.

Stayed: February 2014, traveled as a couple
Thank ronnie611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded March 5, 2014

Kia ora Mr Brooker,

Thank you for your feedback. Please accept our apologies for the inconvenience caused by the broken drain in your room and the resulting water leaking into the Smoke Alarm System causing this to go off. Unfortunately this water also caused the power to trip the following morning. We are pleased to advise that we had the situation rectified immediately after your departure the following morning.

Once again thank you for your feedback and we are sorry we will not have to opportunity to welcome you back to Peppers Clearwater Resort.

Kind Regards

Aaron Winder
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

I have stayed at Peppers Clearwater on numerous occasions, both for business and pleasure and the amenities and the team at Peppers Clearwater do not fail to impress or improve.
The accommodation is second to none in Ch/Ch, ALL staff are friendly and approachable & nothing appears to be a problem for the management team - my business plans on this trip changed at the last minute and I had to increase my stay from 3 nights to 6 and then it changed again down to 5 - all done without issue.
It’s the little personal touches that makes a memorable stay - a fresh, hot, home baked loaf of bread timed with my arrival at the room (make sure you state your time of arrival when booking) coupled with a freshly brewed pod coffee and then relaxing in a comfortable chair looking across the lake at the 8th and 9th holes or the Southern Alps - its a shame to be here on business this time.
Congratulations to all the team – “I’ll be back - again and again and again”

  • Stayed: February 2014, traveled on business
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Thank mikebrown21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded March 5, 2014

Kia ora Mike,

Thank you for you wonderful comments and we look forward to welcoming you back to Peppers Clearwater Resort very soon.

Kind Regards

Aaron Winder
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

I would recommend this Resort although make sure if a view of the Lake is what you want book the right room. Our first room although very clean and comfy only had a corridor view through a small glass door from the bedroom. The balcony is share. After our disappointment the Manager sorted out the issue by swapping rooms for us. We were lucky as I have the feeling they don't normally do this. It was our Wedding Anniversary so I guessed that helped. The 1 bedroom suite we stayed in was lovely, spacious with a great Lake view, Thank you it made a great week end for us. We only tried the Restaurant for Breakfast ( nice) as Dinner was booked out on the Friday night we arrived. We did try the room service which surprisingly came delivered on a wet & windy night still warm and delicious.Don't get too excited as the Menu was very limited. I would definitely recommend a car here as quite a walk to the Restaurant & Reception. Although they do have a small van. This is not a hotel, your room is not attached at all to the Reception & Restaurant building. it is a spaced out Resort with lovely grounds & very quiet. By car 8 mins from the Airport & about 15 from Christ Church City Centre. We are not Golfers but still really enjoyed our stay.

Room Tip: Not all rooms have a lake view. Spend the extra and book the 1 bedroom suite. All rooms are away...
See more room tips
  • Stayed: March 2014, traveled as a couple
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1  Thank Neish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded March 5, 2014

Kia ora,

Thank you for taking the time to submit your feedback. With the change in seasons we will also be changing our menu. We hope to have the opportunity to you welcome you back to Peppers Clearwater Resort for you to be able to try this.

Kind Regards

Aaron Winder
Operations Manager

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Reviewed February 26, 2014

My wife and I travel the world about 35 weeks a year as part of our job. Peppers Clearwater and their staff make Christchurch our favorite place to visit. If the opportunity arises for you to spend some time here then take it!!

  • Stayed: February 2014, traveled on business
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Thank DSJsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron W, Manager at Peppers Clearwater Resort, responded to this reviewResponded April 12, 2014

Kia ora,

Thank you for taking the time to post your comments. We look forward to welcoming you back to Peppers Clearwater Resort when you are next in Christchurch.

Kind Regards
Aaron Winder
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Clearwater Resort

Address: Clearwater Ave., Harewood, Christchurch 8005, New Zealand (Formerly Outrigger Clearwater Resort)
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Christchurch
#17 Luxury Hotel in Christchurch
#20 Family Hotel in Christchurch
Price Range: $119 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Peppers Clearwater Resort 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Only 7 minutes from Christchurch airport, Peppers Clearwater Resort is the perfect place to gaze out over the surrounding lakes and the mountains standing tall in the background. Accommodation includes hotel rooms, suites and apartments with all the amenities expected of Peppers, while on-site activities include tennis, fly fishing, a game of golf on the championship PGA course, and walking/jogging tracks. Enjoy uncomplicated and flavoursome food prepared with passion by the award winning team at The Lake Restaurant, overlooking the lake and fairway. Dinner bookings until 9pm daily. All rooms have wireless internet access. ... more   less 
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Also Known As:
Peppers Clearwater Hotel Christchurch

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