We were so disappointed with our room and the service that we did not end up staying.
The room was described as "Lakeside" with views over the driving range. Granted, there were glimpses of what could have been a driving range beyond the car park that dominated the outlook, but our expectations of a view over the lake were well off the mark. At best it would have been a depressing room to have spent any time in. There were also patch repairs in the carpet, and the room had intoxicating smells of cleaning materials. As indicated in other reviews, and confirmed by the resort, the rooms are overdue for renovations.
We were offered an alternative room, due to the smells, but we had been put off by the experience, and a lack of any Duty Manager available on a Sunday afternoon made sorting out our situation at the time very unsatisfactory. Our accommodation had been fully paid, and subsequent efforts to get a refund were unsuccessful.
- Official Description (provided by the hotel):
- Only 7 minutes from Christchurch airport, Peppers Clearwater Resort is the perfect place to gaze out over the surrounding lakes and the mountains standing tall in the background. Accommodation includes hotel rooms, suites and apartments with all the amenities expected of Peppers, while on-site activities include tennis, fly fishing, a game of golf on the championship PGA course, and walking/jogging tracks. Enjoy uncomplicated and flavoursome food prepared with passion by the award winning team at The Lake Restaurant, overlooking the lake and fairway. Dinner bookings until 9pm daily. All rooms have wireless internet access. ... more less
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- Also Known As:
- Peppers Clearwater Hotel Christchurch