Arrived to book in to find we had been "upgraded". Stayed in room 2023 which is very tired and in need of refurbishment. A lot of eat damage on the table and coffee cup marks everywhere. Soft furnishings are starting to show there age as well. Nothing that affects the function, it just takes the edge off the ambience.
We got settled in and decided to go for a walk at The Groynes an adjoining recreation area. Happened to meet up with a staff member in a golf cart and asked for directions. She insisted we jump in and she drop us off at the entrance. Lovely customer service like this was found through out except the restaurant.
We did book. We weren't warned beforehand about the large number of conference attendees who would also be dining. We arrived to find no table set ready for us, but were warmly welcomed and assisted with a menu. Then we felt like we had been totally forgotten. It must have been at least 30mins. Then the server appeared again with no apology or excuse at all. She assisted with a wine choice and explained a menu item. Once again a long wait ensued.
I had chosen a "Mediterranean Tian" and a very fancily named side of chips. What I got was a very small, but well dressed rocket salad, and a very small pile of par cooked and under cooked vegetables. I had to separate the uncooked onion as it was indelible, which comprised about 40% of the dish. The chips were just ordinary frozen, unseasoned chip.
When the dish was eventually collected I did mention that I was disappointed in the dish. The server later came back to say the chef was surprised at my disappointment. No suggestion of a change on the bill or an offer of another dish. A very poor dining experience overall. And now this is a part of my Christchurch story.
- Official Description (provided by the hotel):
- Only 7 minutes from Christchurch airport, Peppers Clearwater Resort is the perfect place to gaze out over the surrounding lakes and the mountains standing tall in the background. Accommodation includes hotel rooms, suites and apartments with all the amenities expected of Peppers, while on-site activities include tennis, fly fishing, a game of golf on the championship PGA course, and walking/jogging tracks. Enjoy uncomplicated and flavoursome food prepared with passion by the award winning team at The Lake Restaurant, overlooking the lake and fairway. Dinner bookings until 9pm daily. All rooms have wireless internet access. ... more less
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- Also Known As:
- Peppers Clearwater Hotel Christchurch