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“Average but v nice staff”
Review of Quality Hotel Elms

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Quality Hotel Elms
Ranked #33 of 144 Hotels in Christchurch
Certificate of Excellence
London, United Kingdom
Level Contributor
86 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Average but v nice staff”
Reviewed December 4, 2011

Staff here were very nice and friendly. The bathroom door did not fit the frame and I got locked in it when the door handle fell off. The rooms were dated but clean and comfortable. I am sure it has just not been repaird since the earthquake. I slept fine and breakfast was good.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DA_2011134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Haywards Heath, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 4, 2011

We had a good size standard double with two large double beds. Bathroom was large and clean. The beds were comfortable and the room was quiet. TV had no reception - and one had to brave polar conditions to use the internet on the computer located through a fire door in a stair well. Very friendly staff and lovely continental breakfasts served in upstairs conference room. Variety of eateries within comfortable walk and microwave and basic cutlery available for use in this room in the evenings. Well placed for shopping nearby and for the airport. We used it as our first stopping point in NZ after we arrived. No restaurant when we arrived as hotel had only just reopened after earthquakes.

  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank familyworld2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
326 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 819 helpful votes
Reviewed August 14, 2011

We stayed in a twin room overnight at the Elms on Papanui Road in August 2011. I found the room to be a little dated, but clean and comfortable. Beds were comfortable however, and the room was quiet. The flat screen TV was possibly the smallest I have ever seen in a hotel room, but it did get about 7 Sky channels.

The hotel is one of the larger ones in the area, a ten minute drive from the airport, and only a five minute walk from the large Northmall shopping complex. There are a number of restaurants and cafes nearby.
This is currently important, as it's main reception and Papanui road restaurant are currently closed due to significant earthquake damage. The accommodation wing was in an adjoining but separate building and is thankfully undamaged and still fully operational. The reception is now operating from temporary facility in the carpark next to the accommodation wing.

The closure of the main reception and restaurant does mean that dinners and cooked breakfasts are currently not available, with only continental breakfast being offered in the alternative dining room on the 5th floor.
As mentioned, dinner can be obtained in a variety of restaurants within a few minutes walk. The reception staff are extremely friendly and helpful and won't hesitate to give you directions.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, OR
Level Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 28, 2011

We have used The Elms in the past, and again this year for a tour group of 25. Meals were excellent, staff very accomodating and helpful. Facilities clean and adequate. Only downside was a very noicy touring group that came in late the first night. Maybe they could have been instructed to respect others already in bed.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2010

Nice setting, set back from the road so reasonably quiet. Clean room, beds a little saggy but o.k. We got a very cheap room rate so were happy with what we got for the price.
Reception staff were very frosty did not make us feel welcome, more like a bother to be there really. Good location for airport and city centre if you have a car.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rdg5840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sibu, Malaysia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 16, 2010

this place reminds me so much of home. quiet, and friendly. it is located around 15min drives from christchurch international airport and and 10min drives to the city centre. it is very close to a big shopping mall and also, a smaller mall (merivale mall). its all within walking distance. i wont recommend it to anyone who wish to stay in town area but its a perfect for tourist who travels by own car. they do offer free car park for all the traveler. the room is clean and odorless as they dont allow smoking in their rooms. you should also try their restaurant breakfast. i love their scrambled eggs. best scramble egg i ever tasted.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bobjrjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater London, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 23, 2007

Stayed for one night as part of a Travelsphere tour in late November this year. Its about a five to ten minute bus ride from the centre of Christchurch. The rooms are clean but the location very quiet. The beds were Ok, I managed to sleep.
The restaurant is the main talking point however. There was excellent and very poor involved. The excellence was the superb food they served up. It was the best food I enjoyed on the holiday. However the restaurant was mostly empty. The reason was the 'pushy' restaurant manageress who bullied her staff (like Basil Fawlty). I ordered a bottle of wine and this manageress commented that she thought the wine was rubbish. This was very unprofessional. She also persuaded staff not to tip of the credit card but in cash. Then she pocketed all the tips herself rather than pass them onto the staff who deserved it. The hotel and restaurant were very good but not attraction customers, possible because of this individual. Suggest maybe the hotel manager considers this as the food in the restaurant is really excellent.

  • Liked — The comfort of the rooms
  • Disliked — The overbossy restaurant manageress.
  • Stayed November 2007
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEFF H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Elms

Property: Quality Hotel Elms
Address: 456 Papanui Rd, Christchurch 8005, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#22 Luxury Hotel in Christchurch
#27 Business Hotel in Christchurch
#39 Family Hotel in Christchurch
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Elms 4*
Number of rooms: 96
Official Description (provided by the hotel):
FREE AIRPORT SHUTTLE SERVICE AND CBD DROP OFF AND PICK UPS 8am -5pm daily!! The Recently refurbished Quality Hotel Elms features unlimited free WiFi and easy access to Northlands Mall, which offers 150 shops, 2 supermarkets, a food court and cinemas. This Christchurch, New Zealand hotel is also convenient to Canterbury Museum, Horncastle Arena, Canterbury University and AMI Stadium. Guests of the Quality Hotel Elms are invited to grab a drink or a bite to eat at Sapporo Gold Restaurant and Bar, which is conveniently located on-site. There are 3 meeting rooms, with the hotel able to accommodate 250 people for banquets and conferences. All guest rooms offer a flat-screen television with cable, refrigerator, alarm clock, iron and ironing board. Some rooms feature a microwave. This is a non-smoking hotel. Guests have access to coin-operated laundry facilities and coin-operated internet kiosk. Quality Hotel Elms is within 10 minutes' drive of Christchurch Casino and Hagley Park. Christchurch Airport is 11 minutes' drive away. ... more   less 
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Also Known As:
Elms Hotel Christchurch

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