What we got was Fawlty Towers. The Fire Alarm going off as we tried to check in was not the fault of the hotel but perhaps it was an omen.
The restaurant was poor to the point that we gave up on waiting for desert & ended up going to McDonalds along the road. The main course had been slow in being delivered and not worth the wait.
Our biggest gripe has already been referred to the general manager and it's fair to say that Basil is alive & well in Christchurch. We had a problem with our account - it has not been resolved to our satisfaction, but more importantly neither the staff not the general manager have shown any attempt to be flexible in the way that they deal with what should have been a fairly simple request. The staff are probably just following orders, but it has led to one dissatisfied customer whose views are supported by his travel agent. Sadly, this hotel will get business just because of its location but if I was to return to the Christchurch area looking for a hotel, I would not consider this place.
- Official Description (provided by the hotel):
- With the completion of the redevelopment and refurbishment programmes, Sudima is now a 4.5 star Qualmark rated Hotel located right at the doorstep of the Christchurch International Airport. With 246 well-appointed guestrooms, the Acheron Restaurant & Bar, this Hotel is the perfect place to stay for the start or end of your journey through the stunning South Island of New Zealand. The Spitfire Shopping Square and the Antarctic Centre are just next door so there are lots to do without having to travel afar. ... more less
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- Also Known As:
- Sudima Hotel Christchurch