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““Bed Begs at Hotel Sudima - Christchurch””

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Sudima Hotel Christchurch Airport
Ranked #19 of 146 Hotels in Christchurch
Certificate of Excellence
Reviewed February 10, 2013

We stayed in this hotel on the night of 2nd feb 2013 . To be very honest this hotel is Filthy, Beds were never cleaned. On our return to Australia all my family member felt itchiness all over the body. The rooms stink as never been used. This does not happen to over family but with other family friends who was also travelling with us. We all 8 people needed medical traetment caused by bed bugs at this hotel.

On top of it when our family frineds e - mailed staff at hotel, they received blunt reply saying that may be previous occupants left bedbugs but how come other room was infected. This is height of arrogancy -

As a concerned person I am also talking to Tourism NZ and Australia so that they can warn tourist for staying at this hotel

ALL I CAN SUGGEST IF YOU CARE FOR YOUR HEALTH AND FAMILY, PLEASE DO NOT STAY AT THIS HOTEL.

  • Stayed: February 2013, traveled with family
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1  Thank Gill p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 11, 2013

Dear Reviewer,
Whilst I have sympathy for your predicament, as previously advised to your friends the rooms in question were immediately inspected by our pest control technician who could find no trace of bed bugs.On this basis we can only assume the bed bugs were originally encountered elsewhere. Bed bug bite marks may take as long as 14 days to develop on some people. Unfortunately no hotel is immune from bed bugs.These bugs can be carried on luggage and clothing items and transferred this way from place to place. We take the matter of hygiene and cleaning very seriously and I can assure you that on the occassion bed bugs have been discovered, immediate and appropriate action is taken. The hotel is not filthy as you claim.
The rooms in question have been occupied every night since your stay with no complaints from guests.

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1,478 - 1,484 of 1,859 reviews

Reviewed February 7, 2013

Stayed two nights before joining a tour. It is quiet, clean, comfortable, and convenient. The breakfast and dinner foods are good. For people staying an extra day to warm up or unwind from a tour, take bus #3 or #29 (every half hour) right next to the hotel and go to city center. You can spend the morning visiting the Canterbury Museum and strolling in the Botanical Garden. Walk along the Avon River to the newly reconstructed Red Zone for shopping and lunch. Then, take #3 from the Bus Exchange to Sumner Village beach for the afternoon. Each ticket costs 3.20 NZD and gives a free transfer within 2 hours. There is Antarctic Center right next to the hotel, but it is pricey.

  • Stayed: February 2013, traveled as a couple
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1  Thank Yi-Ling B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 10, 2013

Dear Reviewer,
Thank you for your feedback following your recent stay with us and also providing the information for other visitors about moving around the city by our very good bus service.
I am pleased you enjoyed both your stay at the hotel and the time spent unwinding in the city and Sumner.
I hope you can return to Christchurch again in the not too distant future so you can inspect first hand the progress we are making with the rebuild.
Regards,

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Reviewed February 6, 2013

We stayed here for one night after arriving on late flight from Brisbane. We didn't have enough time to check out all the hotels facilities but in the short time we were there I was impressed with rooms, good quality furnishings and everything you would expect from a good hotel. Hotel was very busy and staff were friendly, wished I had stayed here again before leaving New Zealand as the city centre establishment we stayed in before leaving was not nearly as good.

  • Stayed: January 2013, traveled as a couple
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Thank StevieLip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 7, 2013

Dear Reviewer,
Thank you for your positive feedback following your recent stay with us. We appreciate you taking the time to offer your comments.
Regards,

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Reviewed February 6, 2013

In need of somewhere to lay my head between arriving in Christchurch and transferring to Wellington, I booked for just the one night at the Sudima - so close it could almost be part of the airport complex. And they provide free transport too! Reception staff very pleasant and a no fuss check in - guess they must have had a lot of practice with over tired travellers. Rooms are spacious - well mine was, with a choice of three beds! Clean, comfortable and immaculately presented it was also very quiet with no noise from the airport. As promised. Bliss! Good, well stocked bar (I recommend the Wobbly Boot!) with an extensive menu. Food is good, well cooked to order, reasonably priced and served with a smile. The same can also be said about breakfast - yes, it costs extra but it is reasonably priced with an excellent selection of items and the service is friendly and unhurried. I would be perfectly happy to stay here again and have no hesitation in recommending to anyone else.

  • Stayed: January 2013, traveled solo
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1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 7, 2013

Dear Reviewer,
Thank you for your very comprehensive feedback following your recent stay with us. I am delighted you enjoyed so many aspects of your stay. Hopefully we can entice you back for another Wobbly Boot in the not too distant future.
Regards,

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Reviewed February 3, 2013

The Sudima Hotel is a great place to stay before and after International travel, we stayed one night before and one night after our trip to the USA recently, The hotel is clean (but is a little dated) and comfortable. Having the added bonus of being right at the airport helps and they offer a free shuttle service 24hrs. The staff were friendly and helpful. I would recomend this hotel to family and friends and would stay there again.

  • Stayed: November 2012, traveled with family
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1  Thank JarradS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 4, 2013

Dear Reviewer,
Thank you for your feedback and positive comments following your stay with us in November.
We look forward to welcoming your family and friends following your recommendation and to your own return visit.
Regards,

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Reviewed February 1, 2013 via mobile

Handy location to the airport. You could walk to it but after a long distance flight you may want to call the hotel for their shuttle. Rooms are comfortable and quiet. The staff were friendly and extended the 10am checkout since we had only arrived at midnight. Breakfast was a bit pricey but eating out in NZ is generally expensive.

  • Stayed: January 2013
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1  Thank HatzicMission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 4, 2013

Dear Reviewer,
Thank you for your feedback following your recent stay with us. I am pleased you enjoyed your stay.
Regards,

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Reviewed February 1, 2013

Great location between camper return offices and Antartic Centre, that are both walking distance, with free shuttle bus to airport, just 2 mins drive
Friendly helpful check in staff, lifts to room even only ground and first. Good sized quiet room with everything you need
Pleasant good sized restaurant and bar with good selection of food including buffet dinner
Exceptional service and attentive staff

Stayed: February 2013, traveled as a couple
1  Thank Clive A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren_Barnes, General Manager at Sudima Hotel Christchurch Airport, responded to this reviewResponded February 4, 2013

Dear Reviewer,
Thank you for your feedback following your recent stay with us. I am pleased you enjoyed your stay particularly the service received from staff.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sudima Hotel Christchurch Airport

Address: 550 Memorial Avenue | PO Box 14-043, Christchurch 8053, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Luxury Hotel in Christchurch
Price Range: $128 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sudima Hotel Christchurch Airport 4.5*
Number of rooms: 246
Official Description (provided by the hotel):
With the completion of the redevelopment and refurbishment programmes, Sudima is now a 4.5 star Qualmark rated Hotel located right at the doorstep of the Christchurch International Airport. With 246 well-appointed guestrooms, the Acheron Restaurant & Bar, this Hotel is the perfect place to stay for the start or end of your journey through the stunning South Island of New Zealand. The Spitfire Shopping Square and the Antarctic Centre are just next door so there are lots to do without having to travel afar. ... more   less 
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Also Known As:
Sudima Hotel Christchurch

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