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“Dissappointing”

Christchurch Casino
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$61.30*
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Christchurch Sightseeing Pass
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$14.26*
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Christchurch Botanic Gardens Tour with Optional Hop-On Hop-Off Tram Gondola and...
Ranked #49 of 248 things to do in Christchurch
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Owner description: New Zealand’s first casino, this is an ideal place for entertainment and relaxation.
Reviewed December 22, 2012

Was in the sports bar area when patrons had to listen to what sounded like amateur comedy sketches over the PA system. The first, or one of the first, was a male talking about travelling through Australia and using a shotgun to shoot aborigines. I queried with various staff members as to the source of this audio, to no avail. Having spent the day walking around Christchurch and witnessing all the aspects of the aftermath of the earthquakes, it was very, very dissappointing to see such an establishment permit an openly racist joke to be heard with a multi cultural patronised establishment. Very poor management of things which happen.

Thank Mibosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (233)
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205 - 209 of 233 reviews

Reviewed August 20, 2012

After spending most of my hard earned cash i enjoy a game a blackjack, a couple of drinks and an atmosphere that i can wind down and relax. I got none of these. You are entitled to free selected drinks when playing at tables and entitled to table service for your beverages, all a very fine concept if you have the staff to provide this service of which they clearly do not. After waiting 40 mins for a drink i had already paid for, i decided to ask where my drink could be?? In reply, my head was bitten off with " you can go to the bar yourself you know". Oops, maybe i misunderstood the meaning of table service. Also, dont expect to much "banter" whilst you play at the tables, the dealers have had it drilled into them them collecting money is the most important thing in this place. Although one two dealers do try their best to make it an enjoyable and pleasant experience, they are the ones who are often taken away for a "break". My partner and I,seen several people removed for intoxication..... again this is absurd and if they were a little over the limit then they were served on the premises which is very hypocritical. Another man was removed for swearing at a dealer( totally justified reasoning) except that it was the wrong person being exiled for the crime. But no, the Casino has undeniable authority and that is the bottom line.

From a food side of things the Grand cafe and Monza bar both provide with the option of a Pub dinner and a more safisticated menu. The Grand Cafe again under-staffed and leading to a long wait for my meal to arrive. The food itself is very tasty and was at least a possitive to take from the place.

It is a real shame for the people of Cristhchurch as this is one of the only establishments out of a very few that people can go for a night out, only to be treated like Atm machines. The casino does provide entertainment which can be a hit or miss which is again disappointing as an establishment of this supposed calibre should be providing quality at ALL times.

In a time where the world is in economic turmoil, every trading company's number 1 priority is customer service but unfortunately this establishment has missed the boat and has been left way behind when it comes to giving the customer what they want and deserve. I simply hope that the terrible circumstances the Christchurch people have endured for as long as they have is ended as soon as possible and the rebuild offers a lot more for them.

1  Thank 351maverick50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

very nice buffet breakfast or dinner a place to come once in a while with friends and family we always enjoy the meals.

Thank san051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2012

I found this Casino much better than any of the Casinos in New Zealand (including SkyCity) which shocked me. Free soft drinks on the floor & plenty of entertainment throughout the week. Enjoyable!

Thank Reviewer154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

The atmosphere is fun and the music is usually very good. The food is very tasty and the updated eating area (since I was there previous) was well laid out with television for sport and seating with a view over the tables. Recommend

Thank Leita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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