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Heartland Hotel Cotswold
Ranked #56 of 146 Hotels in Christchurch
Reviewed April 4, 2013

Stayed 4 nights in March 2013. Good value for money. Large suite was very comfortable and clean. Reception staff were very friendly and helpful and we made use of the computer and printer. Restaurant - the menu was a little limited but the food was good. Hotel sited within easy walking distance of Merivale mall/restaurants and 10 minute walk to city centre. Hotel generally quiet but our suite suffered from the noise of coaches arriving late on the Saurday night.

  • Stayed: March 2013, traveled as a couple
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Thank KenandMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded April 23, 2013

Dear KenandMo

Thank you for taking the time to share your experience.
I'm glad to read that you enjoyed our large suite and that our team was able to help you with your request.
I hope to welcome again in the near future
Thank you
Kind regards

Patrick Moittie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (331)
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225 - 231 of 331 reviews

Reviewed April 4, 2013

Stayed at this hotel in the 2nd week of March this year via a low cost tour arranged from travel site Antilog
Vacations – good for newzealand packages, primarily speaking about the location of the hotel its located
at a distance of 5minutes drive away from CBD and a 20 minutes by walk, our check in process was quite
smooth and didn’t consumed much time, we were greeted well by all those smiling and welcoming staff at
the check in area.

1. Our room is very big and spacious and the beds are of king size and very comfortable even so
are the pillows, we had a bed room bath room and a lounge area, in lounge there was a very
good wide screen television and another small one in bed room, and there was ample space and
arrangements in lounge area as well as its décor is impressive, the furniture provided was of very
high quality and is very good comfort wise, the only negative with the room is its walls are very
thin and we can easily get disturbed from the noises coming out from adjoining rooms, its better
having some ear plugs plugged in to get good sleep, other than that every thing is fine
2. Staff are very good at their duty, they are always handy when needed one, there service is also
very professional
3. Food at this hotel is good even though not awesome, there are 2 restaurants at this hotel, the
Tudors which is located up stairs and another French one, the décor of the bar and restaurant of
Tudors is quite different and attractive even their set menu option is also good
4. Swimming pool is maintained well, even though didn’t dared swimming in cold water taking in to
constraint the prevailing weather there which is extreme
5. The shuttle service provided by the hotel to Antarctic Centre is worthy
6. The connectivity of this hotel to near by restaurants and places is also quite good

Highly recommended

  • Stayed: March 2013, traveled as a couple
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2  Thank surendrak999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded April 23, 2013

Dear Surendrak999
Congratulations for your wedding.
Thank you for taking the time to explain to others how our central location as well as our spacious rooms and our friendly efficient staff made your stay memorable.
the style of the two restaurants are purposely different in order to offer our guests a different experience.

Kind regards
Patrick Moittie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

We stayed here in February 2013. The rooms/suites had plenty of space and were comfortable and clean. Staff were helpful and friendly. No net curtains, lacking privacy.
Restaurant was very good, excellent menu choice.

  • Stayed: February 2013, traveled as a couple
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Thank Miro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded March 24, 2013

Dear Miro P,

Thank you for your comments. We are glad to read that you enjoyed our restaurant, spacious rooms and that our staff provided you with helpuf and friendly service.

We look forward to welcome again
Kind regards

Patrick Moittie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

I read the traveller reviews before leaving home and was a little concerned. The hotel is strung out through several courtyards. Watch you footing. I presume the large cobble blocks have shifted with earthquake activity. The unit was large with separate bathroom, lounge and bedroom. The bed was comfortable and all was very clean. But i do wish, (as others have said) that they would add a little colour to the unit in the form of bright cushions and some paintings. For independent sightseeing the Heartland is well situated on a busy road, within walking distance of good restaurants and cafes and has a bus stop right outside to get you into the central city. We only stayed overnight before moving on and found it adequate in the basics. Staff were helpful and polite.

Room Tip: We had ground floor at the back of the complex. There was some activity overhead, but it didn't...
  • Stayed: February 2013, traveled as a couple
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Thank Lyn134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded March 8, 2013

Dear Lyn 134

Thank you for sharing your experience and your positive contribution and comments are appreciated.
As you have mentioned the Costwold is located at walking distance of Merivale, Hagley Park and on the bus route to other attractions.
The parking area will be redone and the cobbles adjusted to a tighter fit.
Once again, thank you for your comments and we hope to welcome you again.

Kind regards

Patrick Moittie

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Reviewed February 24, 2013

Did an overnight stay at the weekend and again pretty good. Reception staff excellent - we even got our room early. Room spacious, tidy and actually had a good nights sleep - are the beds new?
One gripe (only minor) is the parking can be a real pain.
Good place to stay in farily quiet location

Room Tip: Probably an upstairs room to avoid kids running along corridors above your head
  • Stayed: February 2013, traveled as a couple
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Thank westagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded February 25, 2013

Dear Westagain,

Thank you for your comments and I'm pleased to read that our front office staff looked after you and that we could give you an early check in.
Parking at times can be tricky and I'm sorry about that.
We are in the process to have the parking area refurbished with proper parking spots.

Once again, thank you for your positive comments and we hope to welcome you again.
Kind regards

Patrick Moittie

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Reviewed February 23, 2013

While the Heartland Cotswold is not new, it's staff made up for any shortcomings. Our room was spacious and clean, and unlike other hotels during our travels, they have fitted sheets! This is much appreciated, as most of us have them at home and notice the difference when they are not provided by the hotel.
The staff was great--an e-mail before we arrived confirmed that they were on the route for the Transalpine train bus pickup;
Upon our arrival Ian confirmed that for us, found my husband some Scotch, gave us neighborhood restaurant recommendations, all of which were excellent, and helped us with our luggage.
The other staff members, from front desk to housekeeping, were gracious and helpful.
This is not a 5-star resort, but we could not have asked for better service.

Stayed: February 2013, traveled as a couple
Thank JARPHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded February 25, 2013

Dear JARPHX,

Thank you for taking the time to praise our staff.
Our rooms are spacious and clean but as you have mentionned , none of this matter without the friendliness and efficiency of the staff.

Once again, thank you and we hope to welcome you again.
Kind regards

Patrick Moittie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

As I was not familiar with Christchurch area, I have googled the internet and saw the offer given by Heartland Costwold., though was skeptical a bit since ".... look can be deceiving, yeah?? ..."

But voila ...when I arrived at the hotel late in the evening, I was pleasantly suprised with the picture-perfect setting of the hotel ..I was soooooo very happy with my choice and when I went to checked in, the officer was very chirpy and ever-so-helpful (I forgot to ask his name, though)...

It took less than 10 minutes for me to get my keys and to go arpund the compund and take pictures ....lots and lots of pictures ....heh heh....!!

  • Stayed: December 2012, traveled solo
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Thank NizamMokhtar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded February 25, 2013

Dear Nizam Mokhtar,

Thank you for your locely comments about the look of the property and the friendliness and efficiency of our staff.
We take a lot of pride in our award winning garden and all year long it's a feast for the eyes.

We hope to have the pleasure to welcome again.
Thank you
Kind regards

Patrick Moittie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Cotswold

Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 146 Hotels in Christchurch
Price Range: $90 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 77
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Also Known As:
Heartland Hotel Christchurch

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