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“Great stay”

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Heritage Christchurch
Ranked #7 of 144 Hotels in Christchurch
Certificate of Excellence
Wellington, Wellington, New Zealand
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great stay”
Reviewed July 31, 2014

Stayed with my husband on a recent trip to Christchurch. Very comfortable hotel, great room, spacious and well appointed. Our one room apartment had plenty of space and comfortable bed. A little noisy in the morning, but Christchurch is a construction zone at present.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, August 18, 2014
Dear Diane H,

Thank you for your feedback subsequent to your recent stay at Heritage Christchurch. We are very pleased to know that you found our hotel comfortable and our rooms spacious and well-appointed and with a comfortable bed.

I am very sorry to know that the morning noise inconvenienced you during your stay with us. As you mentioned, we currently have an ever changing landscape in the CBD, as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors. I appreciate your understanding and look forward to welcome you back should you return to Christchurch in a near future.

Kindest regards – Ana.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Hokitika, New Zealand
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 25, 2014

This is by far one of the nicest hotels I have ever stayed in. That are spacious, the most comfy bed. If you want comfort and quality, you will not be disappointed. The hotel was booked out, but we never heard a thing, was so quiet.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Shona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, July 29, 2014
Dear Shona M,

Thank you for taking time to provide us with your feedback earlier this month. It is always a pleasure to read that our hotel is one of the nicest hotels you have ever stayed in. I am glad that you found our rooms quiet, spacious and with a comfy bed.

Heritage Christchurch is the latest hotel in the Heritage Hotel group to introduce the “tranquil bed” sleep experience. Every suite has a new tranquil bed with a plush mattress containing extra thick layers of natural fibre and a comforting pillow topper.

We look forward to welcome you back at Heritage Christchurch if you visit our beautiful city in a near future.

Kindest Regards - Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timaru, New Zealand
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2014

What a beautiful restoration. You must be so proud. The Heritage Hotel in Christchurch is stunning. Felt like royalty. Beautiful rooms and comfortable beds. The hallway are charming and great to have a spa and swim in house.

  • Stayed June 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cunningham2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, July 29, 2014
Dear Cunningham2014,

Thank you for taking the time to submit feedback on TripAdvisor, after your stay in June. It is always satisfying to read such positive comments about our hotel. I agree that the building is amazing and one that we’re very proud of as you mention.

Heritage Hotel Management opened the Old Government building as a 38 suites, luxury hotel in 1996. In its trading history it has received several accolades for its heritage value.

The Old Government Building is registered as a Category One Building on the Historic Places Trust register and was awarded the Christchurch Heritage Trust Built Heritage Award in 2010 and the New Zealand Seismic Award 2012 in the Canterbury Heritage awards.

I am very pleased to hear that you enjoyed the spa and swimming pool as well as our comfortable beds. Heritage Christchurch is the latest hotel in the Heritage Hotel group to introduce the “tranquil bed” sleep experience. Every suite has a new tranquil bed with a plush mattress containing extra thick layers of natural fibre and a comforting pillow topper.

Once again we thank you for your feedback. We look forward to welcome you back at Heritage Christchurch, shall you visit the beautiful Garden City again.

Kindest Regards - Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
12 reviews
6 hotel reviews
Reviewed July 15, 2014 via mobile

We had a lovely stay at the Heritage Christchurch. It was very central to everything we needed. The staff were exceptional and couldn't help us enough. We arrived fairly late in the evening and the staff were very welcoming and the had even put the heater in our room prior to our arrival which was a very kind touch. Although the city was a bit desolate at the moment I am sure it will be beautiful again in the future.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, July 29, 2014
Dear Louise T,

Thank you for taking time to place your feedback in Trip Advisor after your stay earlier this month. As you would have noticed we currently have an ever changing landscape in the CBD, as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors.

I am very pleased to know that you found our location central and that our staff was exceptional and helpful. I am also glad to know that you enjoyed a warm room on arrival. It is always satisfying to read such positive comments about our hotel.

Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future.

Kindest Regards Ana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 8, 2014 via mobile

This hotel has been beautifully restored but they have not spent the extra few dollars that could make it a great boutique hotel in a city the needs more great five star hotels, they need king beds where they have queens, nice fluffy towels where they have badic hotel towers and few small things like this and it would be a different hotel experience completely. Good not great

Stayed December 2013, traveled with family
Helpful?
Thank andrewtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, July 14, 2014
Dear andrewtravel,

Thank you for placing feedback on TripAdvisor. I was disappointed to read your comments with regards to the issues that you encountered during your stay last December. I am pleased to let you know we have introduced the “tranquil bed’ sleep experience. Every suite in the hotel has a new bed with a plush mattress containing extra thick layer of natural fibre and a comforting pillow topper. We have also replaced all the pillows and introduced lodge pillows. Our suites offer various bedding configurations, which range from Californian kings to twin - king single beds and we welcome guests’ requests for a specific bed size if required.

I would like to apologize that we weren't able to provide the standards you would have expected, in this instance we fell short of both yours and our own expectations.

Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future.

Kindest Regards Ana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
75 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 29, 2014

We, a family of four that includes a three year-old and a four year-old, had a brilliant experience here. The staff (Tui) went far beyond her job to make us and the kids enjoy this sunday morning breakfast. Food was delicious and plentyful and the service was just brilliant. In a town where reminders are everywhere that we live in a earthquake recovery zone, this was an oasis in a desert where we forgot we were in Chch. Thank you so much. Poached eggs were the best I've had in Chch!!

Room Tip: Go early, get the poached eggs and enjoy the huge pot of tea!!
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DarthFD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, July 6, 2014
Dear DarthFD,

Thank you for taking the time to submit feedback on TripAdvisor. It was pleasing to read that you enjoyed an early Sunday morning breakfast at Heritage Christchurch, and you found our hotel an oasis in a desert where you could forget you were in Christchurch while enjoying delicious food with brilliant service.

Thank you for your positive note highlighting Tui at the restaurant, I can assure you that we will acknowledge this with Tui through our team recognition rewards. Thank you again for taking the time to place feedback on your experience. We look forward to welcome you and your family back in a near future.

Kindest Regards Ana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
171 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 26, 2014

Hotel in the city centre would be great a few years ago. Now a days there is hardly a city centre. Hotel is excellent, great rooms (appartment is a better word) with double bedroom, spacious bath room, kitchen and even a dining table.
No restaurant, only breakfast is served.
Staff is friendly and professional.
A place to come back.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lieuwe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, June 29, 2014
Dear Lieuwe17,

Thank you for taking time to place your feedback in Trip Advisor after your stay earlier this month.As you would have noticed we currently have an ever changing landscape in the CBD, as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors.

I am pleased to read that you found our hotel excellent with great and spacious rooms – apartments. We appreciate your understanding in regards to the lack of dining room and bar facilities. I am very pleased to let you know that we are currently working through the final stages of introducing a Pantry Style menu, this menu will offer a selection of snacks such as; crisps, nuts, chocolates and cookies, as well as a range of beverages, all of which will be available to be delivered personally to your Suite.

Since your recent stay, we have opened the restaurant - bar Monday to Saturday (5pm to 9pm) accompanied with a complimentary cheese platter. We now also have room service dinner provided by a local Japanese restaurant available for guests Monday – Saturday.
We hope to have the opportunity to welcome you back should you be visiting Christchurch again.

Kind regards - Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Christchurch

Property: Heritage Christchurch
Address: 28 - 30 Cathedral Square, Christchurch 8001, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Christchurch
#6 Business Hotel in Christchurch
#7 Family Hotel in Christchurch
#7 Luxury Hotel in Christchurch
#18 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Christchurch 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Christchurch is a long way from the Mediterranean - nevertheless, the opulence of an Italian High Renaissance Palazzo awaits you at the Heritage Christchurch. Designed by Joseph Clark Maddison and opened in 1913, the hotel is listed as a category one building on the Historic Places Trust Register, reflecting its status as a building of national significance. The hotel's grand design is fitting: after all, Christchurch is regarded as the Garden City, and is regarded internationally for its culture and refinement. ... more   less 
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Also Known As:
Heritage Christchurch Hotel Christchurch
Christchurch Heritage Hotel

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