We stayed here in November 2012 for my brothers 60th birthday from New Plymouth for one night, service was terrible at the front reception and the bar areas did not talk to the reception, in fact they complained about the reception not being helpful. We wanted to charge our drinks to the room they took an extra amount out at check in of our eftpos due to not having a credit card which we thought would cover any costs incurred yet on 3 occasions they asked me for my credit card which I explained what we had done. On the 3rd occasion which was in front of guests we had, we said we wanted to talk to the manager/duty manager. Well we went to reception asked for the duty manager who was the food and beverage manager, he came out and I started to tell him what happened to us, he was not interested and kept saying this is our policy like a recording. I asked where is the customer service in this hotel and he stayed focused on the policy. So absolutely no thought for the customer he didn't even attempt to help me in any way.
Not happy with dated décor and price we paid, will not return - unfortunate as this could have been resolved in a far better way
- Official Description (provided by the hotel):
- Chateau on the Park - Christchurch, a DoubleTree by Hilton hotel is designed to provide a tranquil, resort-like stay. The 5-acre property - boasting a moat, a vineyard and a beautiful rose garden - makes our Christchurch, New Zealand hotel feel secluded, but it is only 2.9km from the city. From this hotel, you'll be able to walk to Christchurch Botanic Gardens, Hagley Golf Club and the western business district. Riccarton Westfield and the University of Canterbury also are nearby. Ask our friendly staff about the hotel’s Baronial architecture and complimentary shuttle to the CBD as they welcome you with a signature, warm chocolate chip cookie. This charming escape from ordinary life offers smart amenities including seven dedicated meeting spaces and a business kiosk. Enjoy the heated outdoor pool and modern fitness room. Select a refurbished guest room, also available with accessible amenities, a garden view room or a suite with a jetted tub. ... more less
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- Also Known As:
- Hotel Chateau On The Park