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Chateau on the Park - Christchurch, a DoubleTree by Hilton
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Reviews (1,236)
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All reviewshagley parkdouble treecity centrebotanical gardensnew zealandlovely hotelbeautiful parkduty managerhotel restaurantreception areavery pleasant stayroom was spaciousfree shuttlethe ground floorstayed here for one nightsouth islandearthquake
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961 - 966 of 1,236 reviews
Reviewed September 25, 2012

We spent a very uncomfortable night at this hotel. The first shock came when we saw the makeshift pillars in the lobby. It was obvious that despite the certificate stuck on the door of the hotel, which declares the hotel fit to be operational, the hotel is still lacking woefully in even the basic amenities. We had to spend a night in this hotel, when the temperature was only around 3 degrees centigrade, without a heater because the heater was not working. The hotel looked very eerie and there was a cat prowling along the corridors, trying to enter the rooms. The hotel staff came and checked the heater, certified that it was not working and left saying they could do nothing more!!! The next morning, we were a informed that there would be no buffet breakfast and that the a la carte service would take a long time. We literally fled from the hotel to the airport because we thought we would get a decent bite in warmer surroundings at least at the airport. Indifferent staff, terrible ambience, badly appointed rooms, inadequate restaurant facilities - as far as we are concerned Chateau on the Park was a complete disaster!

Room Tip: Ensure that all renovation is complete before you book the room.
  • Stayed: August 2012, traveled with family
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2  Thank MotheroftwoBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

We use this hotel for business trips for all our staff. It has a 70's feel but they are doing it up slowly after the earthquakes. It is nice and quiet ( the quietest in CHCH) so you'll get a good sleep.;]
The gardens are well established and you can sit amongst the roses for breakfast or lunch in the warmer months. All the staff are friendly and welcoming,and for the price you pay its good value for money.

  • Stayed: May 2012, traveled on business
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Thank ifsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

This hotel, damaged by the earthquake, is open for business but rather overpriced at their roadside advertised price of NZ $ 230 a night double.It is old fashioned and only the bathroom appears to have been refurbished. The buffet breakfast offered cheap cereals but there was a good selection of stewed fruits.Breads were largely of the budget variety, unimaginative.
I asked for the $16 breakfast but was informed abruptly that I had to accept the dearer "buffet" selection that was part of my room package. I couldn't figure that one out.
No complaints of the reception staff, cheerful and courteous.
I agree with the other comments made here.Perhaps a total revamp is on the books once the hotel is fully functioning.

Room Tip: Try for the top floor, you may get above the unattractive hotel roofs.
  • Stayed: September 2012, traveled as a couple
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Thank 2kiwis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

We first stayed here 3 yrs ago after a late arrival, as they had 24 hour desk service (staffed by very helpful people) and a spa (that didnt work). Last week we stayed again and found the same situation. Obviously a bit more run-down since the earthquake, but thats fine if we can just support the town a little bit by staying there.
Everything else was OK but nothing too special. Our young son was really looking forward to a buffet breakfast and was happy with his 'morning feast'. There was one staff lady who had the grumps and didnt like it when we mentioned that the fruit toast caught alight in the toaster. She told us that we shouldnt really be putting the fruit toast in there as it had a tendency to do that! No sign or anything to indicate this though. A bit disappointed with the lack of friendly service from one staff member, but overall - OK for one night.

  • Stayed: July 2012, traveled with family
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4  Thank SimonW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

This hotel is one of the few hotels which did not got much effected by the earthquake. Although the hotel is getting cosmetic repairs but still I personally didnt found the location of the hotel appealing as had to take the taxi for even small distance.

  • Stayed: April 2012, traveled as a couple
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1  Thank Yamanagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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