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“Not recommended”
Review of Pavilions Hotel

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Pavilions Hotel
Ranked #14 of 144 Hotels in Christchurch
Certificate of Excellence
San Francisco, California
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Not recommended”
Reviewed November 30, 2012

The photographer who took the website shots should get an award!

Our room was a standard room booked through hotels.com ($118 US). It was tiny and dark with a dated industrial/hospital room feel. It overlooked the carpark and the door to the laundry room. The bed was uncomfortable. The heater, despite turning on, gave off no heat.

It seems that this hotel is presenting itself as an elegant establishment. It is NOT. We have stayed in motels/hotels in NZ (major cities and rural) that are significantly nicer for the same price.

In reading some other reviews, I think the rooms must vary alot in quality. Ours, likely, was at the lower end of that scale.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank anonymousMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, December 5, 2012
I was extremely surprised and sorry to hear the feedback on your stay and our rooms. As your pictures seem to represent a quality that is what is placed on our website for a standard room - I am surprised you didn't see the likeness in what you chose.

In addition we are located in an area where you have the luxury of being to have free parking outside your room with no charge. We are not a high rise and therefore do not have views. However in Christchurch at this time that seems to be very much a positive to most if not all guests.

You are correct our rooms do vary in quality and you you can see this on our website.

We haver never received any comments stating that our beds are uncomfortable - infact the extreme opposite as you would see from all reviews on this site. All of our beds have very comfortable underlays and guests on checkout often ask about this.

The guest laundry is an advantage to all that stay as many enjoy being able to do their own laundry during their stay, it is only open from 9am-9pm so does not bother other guests during their stay.

Finally regarding your heating - we are a 24 hour service and if this was a problem you should of contacted reception to address this issue, perhaps the setting was not adjusted properly. In any case we are addressing our heaters in the extreme near future so this will not be a problem.

If you are in Christchurch again if you email directly debbie@pavilion.co.nz I can ensure that you have a room type that would be more suitable for your needs and ensure your stay is up to your expectations.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
London, United Kingdom
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 25, 2012

I have just visited Christchurch for 4 days and stayed at Pavilions in room 832. Before writing this, I have read some of the other guests' comments and quite frankly, I question the sanity of some and their derisory comments, unless there is another Pavilions in Christchurch and I was at a different hotel. This is neither a Four Seasons Hotel, nor a Mandarin Oriental and I am sure the owners are not trying to emulate those fine establishments. It is a good hotel with pleasant staff. The only observation I have, mentioned by others, is the room heating is inadequate. The evenings were cool last week and the one fan heater in 832 struggled to cope. Otherwise, I recommend it and would return.

  • Stayed November 2012, traveled solo
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Helpful?
Thank rod m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, December 5, 2012
Thank you for your recognition of some of the perhaps not so positive reviews on this site, we certainly feel that our family owned and operated hotel is a good quality 4 star hotel. Its fantastic to see you acknowledge our pleasant staff and that you did enjoy your stay. We apologise that you did not feel the heating was adequate and please be assured that this will be addressed in the extreme near future. We do hope that we see you again when next you are in Christchurch.
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Rotonda West, Florida
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 16, 2012

Very modern hotel, with large rooms, including the bathroom with its jacuzzi tub. Kitchen area had a nice microwave. Bed and pillows were very comfortable. The hotel is located in an area that is convenient to everything, but is very quiet at night. Had a good nights sleep. Our room on the 2nd floor had a nice little balcony sitting area. The staff was friendly and helpful. I would stay again.

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank phillip c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, December 5, 2012
Thank you for your positive feedback on the hotel, we are pleased that you enjoyed your stay with us and that you appreciated the facilities we strive hard to provide the best of. Its also great to receive the response on our staff's friendly service and we look forward to you staying with us when you are next in Christchurch.
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Brisbane, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 2, 2012

I had never been to New Zealand and I was concerned about staying in Christchurch after the earthquakes. Our room was huge and all the usual amentiies were great. I was amazed that this hotel could still operate considering nearby buildings were demolished by the earthquake or after. I was saddened to see the city. The people are great and soldiering on. Now, back to the hotel... the food on the first night was amazing especially the pate. Definitely eat here. Slept really well and the food on the second night was just as pleasing - like really good. The owner /manager was all over the place - checking on service and the rooms - how good is that! With Christchuch needing tourists I say - just go and you won't be disapointed. This city and Pavilions is really worth a visit.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank steerds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, November 5, 2012
Thank you for your positive comments on the hotel and for the thoughts of people of Christchurch. Christchurch is really starting to open up again with new restaurants and bars popping up everywhere and is certainly an interesting city to visit at the moment. Its good to hear you enjoyed our food and service. We do hope to see you back here again soon.
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Auckland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 1, 2012

We stayed by mistake after Jetstar cancelled our flight (thanks JS..) - the chef did an awesome job to have 50 people dumped on him on a Sunday night and pull off a fantastic meal. I'd go back just to eat there.

Room was OK, clean, shower nice.. everything you need, but don't rely on the wakeup call, otherwise solid.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank safarihat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, October 1, 2012
I'm glad that we were a good mistake for you. It certainly is a challenge for our Chefs when 50 people arrive at once unexpected and they do a fantastic job under the pressure. Our meals are fantastic, I can vouch for that, I am lucky enough to dine here a few times a week.

We apologise for your wake up call issue, however it has been resolved. Daylight savings had happened on the night that you arrived to the hotel and an error was made in the change of over our phone clock.

We look forward to seeing you again on your next stay be it planned or unplanned in Christchurch.
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Reading, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 22, 2012

We stayed in the Pavilion after dropping off our campervan so were delighted when we found out that we had a massive comfy bed for the night! Bedroom and bathroom were both spacious and clean. Reception staff were helpful - especially as we weren't sure what parts of town would be open after the earthquake. Maybe the hotel looks like it could do with a bit of a refurb as some of the communal areas look a bit tired, but it doesn't really detract too much from the overall experience. Didn't have too long in the hotel really as we had an early check-out, but if we were back in Christchurch we'd definitely give the Pavilion another look.

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank Alex-and-Carly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, September 24, 2012
We really appreciate your positive feedback. We do take pride in the cleanliness of our rooms and its great to have the positive comments back. We often receive good feedback on our beds as we have the special underlays that provide that extra comfort - many people send emails after their stay asking for the suppliers of the underlays for beds.

We also really love the fact that you noticed our friendly staff. Most of our staff have been here with us for sometime and we make every effort to ensure our guests are looked after and well informed about our city.

We look forward to seeing you again in the future.
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Napier, New Zealand
Level Contributor
286 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 12, 2012

This hotel is really getting tired. The decor and room set up, especially the studio type unit with the ubiquitous noisey fridge really needs some work. The positive were the staff who were all terrific. The food was okay from the restaurant and the location is good. I did attempt to write his review on my iPad from the hotel, but the wifi was dodgy to say the least. I might do better research next time and stay elsewhere.

Room Tip: Avoid a studio unit and eat out.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, September 24, 2012
We appreciate your feedback on your stay. I cannot locate your booking easily from your name, however I do hope that you reported both the noisy fridge and the wifi problems to our reception team. We can often resolve those issues immediatley if advised, we do apologise that you experienced this during your stay. I am glad you enjoyed the location as it is a very central place to stay in Christchurch.
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Additional Information about Pavilions Hotel

Property: Pavilions Hotel
Address: 42 Papanui Road, Christchurch 8014, New Zealand (Formerly Quality Inn)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Christchurch
#19 Romantic Hotel in Christchurch
#22 Family Hotel in Christchurch
#25 Business Hotel in Christchurch
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pavilions Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Pavilions Hotel is conveniently located near the central city. We have 86 beautifully designed and appointed guest rooms and we can provide rooms with full kitchen, spa bath and disabled facilities. Just 7 km from the airport and 2 minutes from Hagley Park, it makes golfing and our famous Botanical Gardens just outside our doorstep. ... more   less 
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Also Known As:
Quality Inn Christchurch
Christchurch Quality Inn
Pavilions Hotel Christchurch

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