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“Restaurant lets hotel down”

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Commodore Airport Hotel, Christchurch
Ranked #4 of 146 Hotels in Christchurch
Certificate of Excellence
Reviewed March 11, 2014

Terrible food at this hotel. Over priced. Breakfast menu states 2 eggs cooked anyway you like, plus bacon and tomato relish - what I got was cold powered eggs, a cold piece of bacon and some green kind of sauce, when I asked for it to be fix, I got the same plate of food back heated in the microwave. For dinner I had a Caesar salad, there was five bits of lettuce with a cold egg on top, pieces of oily bread with some small bits of bacon.

The rooms are clean and the staff were friendly but what a real shame about the food. Go out to eat. Worst food I have had for a very long time.

Room Tip: Don't get a room over looking the outside fire place very noisy ask for a room nearer the back o...
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  • Stayed: March 2014, traveled on business
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Thank NewZealandMolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 14, 2014

Dear New Zealand Molly,

I am sorry to hear of your experience at our Restaurant.

You can be sure that we are incredible disappointed to be told of a bad customer experience and will be conducting a review of how this happened.

This certainly is not our usual standard, and I do appreciate you telling us of your experience.

Please do contact me directly if you feel it necessary.

Yours sincerely
Michael Patterson

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843 - 849 of 1,462 reviews

Reviewed March 9, 2014 via mobile

This hotel is excellent if you need to get to and from airport. Hotel has good accommodation but far from city centre. Has airport shuttle that runs 24 hours though. Suited my needs well though as I needed accommodation close to airport. Very friendly and helpful staff.
There was a problem with my pickup at the airport but they immediately upgraded my room to compensate for this. Very pleasantly surprised by that. Please note that you will have to have your meals at hotel unless you have transport as it is far from any other restaurants etc.

Stayed: March 2014, traveled solo
1  Thank Critic58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 10, 2014

Dear Critic 58,

I am so pleased to hear that you enjoyed your stay and found our team helpful.

The shuttle will also deliver our guests to the neighbourhood shops, and we also offer complimentary return bus passes (a 20 minute ride) to the city.

Christchurch is an ever evolving city and we really do hope to see you back.

Yours sincerely
Michael Patterson

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Reviewed March 8, 2014

The Commodore is a great hotel. It is about 5 minutes from the airport but there is no noise at all. Check in was quick and we were personally escorted to our rooms with our luggage following. Our 'standard' room was very large, well decorated with pleasent views of the peaceful grounds.
The restaurant and bar areas are very pleasent as is the TV / study area. There is a swimming pool, a hot tub and gym. I didn’t use these facilities, but they looked fine.
Check-out was quick and painless and the shuttle to the airport first class. Great value and highly
recommended.

  • Stayed: March 2014, traveled as a couple
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Thank DDFarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 9, 2014

Dear DD Farnham,

This was "Heart Warming" feedback. As a family business we are very proud of our Hotel.

To have you tell us of your good experience is such a boost to our team.

We look fowrad to welcoming you back.

Yours sincerely
Michael Patterson

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Reviewed March 7, 2014

New room, all beautifully appointed, super air con making room great for sleeping....also lovely comfortable bed. Restaurant good quality, good service and well priced. Very convenient for airport with free shuttle.

Room Tip: The new wing rooms are lovely
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  • Stayed: March 2014, traveled as a couple
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Thank Pammie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 9, 2014

Dear Pammie,

I am so pleased to hear that you enjoyed your stay.

We are certainly very proud of our "Business Level" and note that you commented on the bed, in fact we sell at least a couple of new beds each month to people who have stayed with us.

We look forward to welcoming you back.

Yours sinerely
Michael Patterson

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Reviewed March 6, 2014

The hotel is barely 5 minutes to the airport terminal in the shuttle that the hotel provides. Room was spacious and comfortable and the staff were very friendly and helpful. Free tickets on the bus to the centre of the city that stops outside are available. Restaurant food was also good.

Room Tip: Bed & breakfast rate is worthwhile if you intend to have breakfast
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  • Stayed: March 2014, traveled as a couple
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Thank sjs1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 9, 2014

Dear SJS,

We at the Commodore were so pleased to hear that you enjoyed your stay.

It was great to hear that you got to experience the city and take advantage of the Complimentary Bus Passes.

We look forawrd to welcoming you back.

Yours sincerely
Michael Patterson

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Reviewed March 4, 2014

Stayed one night at this family owned and managed Hotel five minutes drive from Christchurch Airport. We were allocated a well above average room in the newest part of the Hotel. Beautiful appointments throughout the room right down to high quality toiletries in the spacious, very elegant bathroom. More than comfortable bed affording a good night's sleep and a quiet warm environment.
We had the pleasure of dining in Patterson's Restaurant for dinner and breakfast and found the food to be excellent and the service attentive and unobtrusive. Very impressed with the experience.
Overall, the Hotel exudes a warm, caring and friendly atmosphere more prevalent in a smaller operation. The staff and the Patterson family indeed care greatly for the Hotel and this permeates through to the smaller details of this lovely establishment.

Room Tip: Try for upper floors facing out from the centre coutyard.
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  • Stayed: March 2014, traveled as a couple
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 6, 2014

Dear Peter L,

Thank you so much for your positive comments.

Our staff and family really do put their "Heart and Soul" into running the Commodore.

Yours sincerely
Michael Patterson

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Reviewed March 2, 2014

Handy location. Checkin a breeze. Porter staff on hand to take bags to room and point out hotel features along the way. Nice clean room and meet our needs with twin QB's. We stayed one night and enjoyed nice quiet stay even though they seemed quite full with Flower show on. Dined in the resturant - meal was average and came with a drink voucher. Do recommend the basil bread roll with aioli. Dont know what they do to it, but unbeleivably nice - best part of the meal. All in all a reasonable nights stay.

  • Stayed: February 2014, traveled with family
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Thank aidsnang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this reviewResponded March 6, 2014

Dear Aidsnag,

You really must have enjoyed the bread! We will certainly talk over your comments with the Kitchen team.

I am pleased that you found the accommodation comfortable too.

We look forward to welcoming you back.

Yours sincerely
Michael Patterson

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Additional Information about Commodore Airport Hotel, Christchurch

Address: 449 Memorial Avenue, Christchurch 8053, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 146 Hotels in Christchurch
Price Range: $149 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Commodore Airport Hotel, Christchurch 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Situated on Christchurch's Memorial Avenue, The Commodore is just minutes away from the Christchurch International Airport and ten minutes into the centre of Christchurch. With an idyllic setting featuring award-winning native New Zealand gardens on seven acres of land, you can be assured of a tranquil stay.The hotel features 157 guest rooms, conference facilities, and extensive free parking. Our 'resort style' leisure facilities include an indoor swimming pool, spa, sauna and gymnasium. ... more   less 
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