I stayed at the Copthorne Commodore in Christchurch on business for two night's in the week of the 26th August.
On arrival at the airport I was impressed by the prompt and friendly shuttle driver. I arrived at the hotel very early - about 10am. From previous conversations with the reception staff I understood that there was a full house the night before and that I would be unable to check in immediately on arrival. The reception staff did process the check in but advised me that I would have to wait for my room. I was fine with that and asked if someone could come and let me know when my room became avaialbe as I would be staying onsite. I settled down in the lovely outside courtyard until it became too cold and I move in to the little lounge which was also very nice and comfortable. At 12 noon I was told I would need to move before 12.30 as there was a booking for lunch in the lounge. There were also a number of bookings in the restaruant so it appeared the only inside place to wait was the two chairs in front of reception. After about an hour of waiting there and seeing several big groups check in and get handed their room keys I approached reception and asked if my room was ready - it was. There was no apology from the receptionist for not letting me know earlier.
The room itself was nice, spacious and comfortable and I don't beleve it was one of the newly rennovated rooms. It was exactly what I needed for my stay. I was travelling in a group with others who were not so lucky. One of the rooms had a ranchslider with a broken locking mechanism so it had a security chain on in instead (the door could be opened from the outside a couple of inches even with the chain on) and another room that had heating stuck on the high setting so resembled a sauna.
In the afternoon of my first day, the shuttle service took me to and bought me back from the local shopping mall. Once again I received very friendly and prompt service.
Service was very hit and miss in the restaurant at breakfast time, getting something as simple as a glass of water was quiet difficult when the water station had run out. The selection of breakfast was quite good.
If you are a tourist to Christchurch this hotel is not in the most accessible location to the central city.
All in all, would I stay again if travelling for business? Yes, I would. I basically believe this hotel have good bones but could do with a bit of a polish.
- Official Description (provided by the hotel):
- Situated on Christchurch's Memorial Avenue, The Commodore is just minutes away from the Christchurch International Airport and ten minutes into the centre of Christchurch. With an idyllic setting featuring award-winning native New Zealand gardens on seven acres of land, you can be assured of a tranquil stay.The hotel features 157 guest rooms, conference facilities, and extensive free parking. Our 'resort style' leisure facilities include an indoor swimming pool, spa, sauna and gymnasium. ... more less
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