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“Find somewhere else!!”
1 of 5 bubbles Review of The Redwood

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The Redwood
Ranked #102 of 130 Christchurch B&B and Inns
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Find somewhere else!!”
1 of 5 bubbles Reviewed June 16, 2013 via mobile

What can I say?? Bad service, dirty rooms, badly managed. The owner is a lunatic!!
I would not recommend this hovel to anybody unless I didn't like them.
I spent one night here and that was enough. Had to pay in advance. When there were a few issues, there was no interest in trying to solve the problems.
I don't know how this place stays in business.

Stayed June 2013, traveled solo
Helpful?
4 Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    3
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    6
    9
    23
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11
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 9, 2013 via mobile

Shocking!
Had to stay here for a funeral; the rooms we well below par, staff very rude and unhelpful. You could scrape off dirt from parts of the toilet floor, toilets not working properly, rooms smelly. This hotel made an already difficult stay even more so. Ended up spending the last night at Chateau on the Park

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molemap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Christchurch hotels

Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 30, 2013

Terrible service, water leaking, office lady refused to help, T V only working on one channel, refused to provide any assistence said no other room but when leaving suddenly found another one, refused refund only been in room 15 minutes

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed April 8, 2013 via mobile

I stayed at the redwood for 1 night travelling back home to Dunedin. 1 night was enough. Reception staff not very obliging and when I wanted a snack after checking in it was not possible. You have to remember to prebook breakfast the day before. They have a large restaurant and kitchen staff but try getting any food when you want it and you will be sorely disappointed!
I don't understand how it can be advertised as a hotel as it does not provide the facilities of a hotel.
I think the owner has illusions of grandeur it is on the same level as a cheap motel.
Rooms were basic and very dated.
The unit I was in had only 1 PowerPoint. Tv was broken and there was a gale force wind coming in through the door.
Next time I travel through I will stay at one of the excellent motels just 5 minutes up the road.

Stayed December 2012, traveled solo
Helpful?
3 Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed March 28, 2013

A terrible motel experience! Do not give this business your money. We wish we had visited this sight before booking. Were taken aback when required to pay all money upfront before we were able to see the room. Were told if there were any problems they could be "sorted out later". We only needed one nights accommodation, so decided to go ahead because the place looked tidy and well kept from the outside. We are a family of five with three children. Our rooms were reasonable, on first appearance, but our double room had a fridge with a fan that kept loudly turning itself on, waking us up throughout the night. Not all bedlinen was freshly laundered either. The next morning when we politely pointed these things out and asked for some of our money to be reimbursed the receptionist said the motel did not give any refunds. We queried this, and pointed out that she had acknowledged that the service had fallen short on their part. She agreed that our experience hadn't been good, but that she wasn't going to give any money back. We asked to speak to a manager. There was none available. We asked her to phone someone. There was no one available. There is a calculated strategy in place to avoid doing anything about the poor service provided. A disgraceful way to run a business.

Room Tip: Do not take any room in this motel.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jac220313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 20, 2013

Stayed on Saturday 18th of February a night not to forgotten.we payed $140.00 for a family room as we had three kids.we were very unaware on booking the room that its location on grounds of redwoods is beside pub and function room.The pub is in full action on Friday and Saturday nights, so children can't sleep until closing which is 11.00 . But the function which is also beside our room can operate till 12.00 with guest able to pee on on rooms walls outside, guests to swear all curse languages that children should hear.You as a customer have NO right to complain , we as a family didn't know the managers rule, and as a family of three got evicted , yes us who wanted to sleep and as advertised peace and comfort had to sleep on the street in our truck.The manger got two bullies to scream and order our children out, police were no help they said we are sick of this place we visit every Saturday.No service just wants your money, no peace , no comfort. The manger has anger issues my children are feeling the stress.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Sandysouth33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
107 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

I had the misfortune of staying here...
We choose the Hotel because Family event at Hotels buffet restaurant. We booked in total 5 rooms for family members from NZ/Aussie and Canada
From the road side the Hotel.... more a basic Motel, looks great.
The Hotel has a in house Buffet Restaurant, Bar and bottle store
Checked into the room... a basic twin room... okay beds... time warp light/tv system, and furnishing. But its cheap
On the Friday night the place come to life... the road in front of Hotel is popular with Boy Racers, Bottle store/Rear Pub is busy with cars and people.
The Saturday night was just as noisy.. The Family unit is meters away from the Bar. I know a family member had huge issue with noise and complained to Hotel Manager twice on the Saturday night.. The sad thing was that Manager was more interested in getting money from the Bar and KICKED out a family at midnight, including the kids from the unit. This is totally unbelievable...
Family Members complained at check out... the lady at the front desk apologize and stated that there is issues here.. however she could not do anything. Some of the Family have stayed here in the past... and will not be staying here again
I had to laugh at the comments from other guest about the Gardens and signs... I know my elderly mother did see the humor on the Sunday morning when leaving there room to be sprayed with sprinklers pointing at the room door.
I will NEVER EVER come back to this TERRIBLE Hotel... The Management need to revisit there customer service... I am surprise that the guest is not king or wanted here...

Room Tip: Do not stay in the Family Rooms they are next door the Pub and back onto the Bottle Store... I woul...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Otagopete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Redwood

Property: The Redwood
Address: 340 Main North Road, Christchurch, New Zealand (Formerly Redwood Hotel)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #102 of 130 B&Bs / Inns in Christchurch
Price Range (Based on Average Rates): $
Number of rooms: 27
Official Description (provided by the hotel):
Great value basic, clean, comfortable accommodation. Recently refurbished. New beds. Buffet restaurant on site, with buffet breakfast, lunch and dinner available. Also, the public bar. Wireless internet. Self catering available in small kitchen. Self serve laundry available. Lots of car parking and parking for larger vehicles. Close to airport, beach, Burwood Hospital, golf courses, The Groynes. Bus at gate. Friendly staff with staff available 24/7. Conference/event/function facility available - we will take care of all your individual needs. Good AV equipment. ... more   less 
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