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“Nice but small rooms”

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Rendezvous Hotel Christchurch
Ranked #15 of 144 Hotels in Christchurch
Certificate of Excellence
Toulon, France
Level Contributor
105 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Nice but small rooms”
Reviewed December 17, 2013

This hotel was very well situated in the centre of Christchurch. Quiet area but close to everything.
Room was very small and we had two small (very small) beds. No wi-fi available in the rooms but available in the lobby.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grvoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,733 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lafayette, La.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 16, 2013

The hotel room was good and the staff very helpful and friendly. Terrible wifi but seemed to be the problem everywhere and do not understand why hotels don't include in the rate. However this location was good, easy to walk and the staff helped us find a driver to Pegasus Bay Winery. The bar was good but the restaurant for breakfast not very good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lftbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 3, 2013

We arrived at 1am so only went down to breakfast at 950 when it was due to close at 10. I asked if I could get some toast and was basically thrown out of the restraint told not to touch any food and to take it to my room... Seriously unimpressed. I get that it was near the end but being thrown out by the cook seriously riled me. The room facilities were ok but unfortunately the non smoking room had clearly been smoked in recently and all the bed linen etc stank of smoke. Will not return.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank Travelchick6383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousCHC, Manager at Rendezvous Hotel Christchurch, responded to this review, December 8, 2013
Dear Guest

Thank you for your feedback.
To investigate the issues you have raised could you please email our General Manager,
Brad Watts at b.watts@rendezvoushotels.com
We take these service complaints very seriously and in order to investigate this further he would like to contact you directly to establish what date you stayed with us and to establish what happened in more detail.

Kind regards

Rendezvous Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed December 3, 2013

The shortage of accommodation in central Christchurch means hotels like this can charge high prices while remaining fully booked, and without having to try to be half decent. Reopened & apparently refurbished, this hotel would not survive in any other New Zealand city. Tiny rooms, indifferent & poorly trained staff. An elevator from the dark ages that can take forever to reach ground from higher floors, that can suddenly decide to return to the top floor before reaching the lobby, and then stop on certain floors for no reason. Amusing or bemusing for the passengers, depending on how much of a hurry you are in.
The tiny dining room for breakfast is a disgrace for an international hotel, with patrons scrambling for the limited tables, bumping into the diners & tables trying to get to the inadequate buffet, running out of juice & coffee & the kitchen unable to cope & keep up. You may not have a choice, but avoid if you can.

Room Tip: Luck of the draw, but corner rooms are much bigger.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousCHC, Manager at Rendezvous Hotel Christchurch, responded to this review, December 5, 2013
Dear Guest

Thank you for your feedback on Tripadvisor.
Feedback of any kind is instrumental to us to help develop and improve our procedures.
Unfortunately the controllers on the guest lifts have been creating the problems you experienced during your stay with us. Our lift service agents are scheduled to upgrade the controllers to ensure the lifts work correctly in duplex mode and perform as they should do.
With regards to the breakfast service, we are working on solutions to improve the flow and accessibility of the buffet during peak periods.
Our sincere apologies for what must have been a very disappointing experience on this occasion.

Thank you again for your feedback.

Kind Regards,
Rendezvous Christchurch Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 3, 2013

This is one hotel that was not affected by the earthquake that took place some years back. Location wise, it is not too far from the mall and also next to the hotel is a little Asian restaurant.

From the bus station and mall, it is about 10 minutes walk. Not too far, is the Pak n Save hypermarket. Taxi service to the airport can be arranged by the hotel.

Friendly front office staff and very knowledgeable. Breakfast is good and the hotel has drinking corner that serves beer and liquor.

Room Tip: It is the highest hotel there with a good view of the Cathedral. Located around are also other star...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skwong43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 1, 2013 via mobile

I stayed at this hotel for 5 nights while in Christchurch for a friends wedding. The staff were very friendly and accommodating and the room was quite new and modern, although quite small it had everything that we needed. The bathroom was a good size and housekeeping were very thorough (although the first night there was no milk in our fridge). A few downfalls of this hotel are the location ( although in the CBD, there are not many shops within easy walking distance), they do not provide free wifi in the rooms and the lifts in the hotel are extremely slow (I waited 10 minutes one day on my floor just for the lift to arrive). Overall it was an good place to stay as we were not in the room much, but would recommend having a car to get around. Also there is a vacant lot right next to the hotel - use this for parking as it's free, rather then paying the $30 valet parking charge.

Stayed November 2013, traveled as a couple
Helpful?
Thank Melvum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousCHC, Manager at Rendezvous Hotel Christchurch, responded to this review, December 2, 2013
Dear Guest,

Thank you for taking the time to provide feedback on Tripadvisor, it is appreciated.
Your comments have been shared with the team.
Currently there are not many shops and restaurants in close proximity to the hotel but as the rebuild continues this will change and we are proud to be centrally located and look forward to when the Christchurch CBD is completed.
We provide complimentary broadband in the rooms and complimentary WIFI in the lobby area.
Our lifts have been fixed this morning, there was a fault with them and we do apologise for the inconvenience caused.

Thank you again and we look forward to welcoming you back.

Kind Regards,
Rendezvous Christchurch Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 30, 2013 via mobile

Mostly this hotel is your standard inner city hotel designed with the business traveller in mind. But I have a major problem about a couple of features in the bathroom which have been poorly thought out and frankly leave me wondering about the competence of the people that specced the hotel.

1) The bedroom is carpeted and the bathroom is tiled. Normally this is no problem. Except in this case, they've put in a raised row of tiles in the doorway which protrudes about 1 to 1.5 cm above the level of the floor. Presumably this is to act as some type of dam to keep water in the bathroom but they've tiled it in the same tiles in the bathroom which are colour matched to the carpet. Therefore you don't get any visual cues that there is a tripping hazard in the doorway build at optimal toe stubbing if not breaking height because unless you are looking you can't see it. And who looks at their feet walking through a doorway? This is an unsafe design.

Once in the bathroom things don't get any safer because of the shower 'shub' design they've installed. To get into the shower, you have to step over the side of the shub which is about 30 to 40 cm wide at the height of a bathtub. It's awkward and dangerous as if the floor is just a little wet it is slippery leaving you vulnerable to a fall as your legs are splayed trying to get in or out of the shower. You can't sit on the side and swing your legs as they've helpfully installed a hard Perspex wall with a door too narrow for this type of manoeuvre.

Thoughtless and unsafe design.

Lack of thought of design also extends to the breakfast layout in the restaurant where it's all in a long narrow bar so unless you work out what you need or want in the order they've laid it out, you end up walking the length of it several times which us difficult with diners chairs being placed close to the bar and no room for people getting breakfast to move past each other.

I'm reasonably young, athletic and fit but I found this place awkward and unsafe. Definitely do not stay here if you have any type of mobility restrictions or if you value your toes!

Stayed November 2013, traveled on business
Helpful?
Thank Kiwi_Boop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousCHC, Manager at Rendezvous Hotel Christchurch, responded to this review, December 2, 2013
Dear Guest

Thank you for the feedback, It is much appreciated.
In total we have 8 rooms out of 171 that have shubs, the remainder of our guest rooms have walk in showers with easy access.
The design fault you refer to at the entrance to the bathroom is called the nib to stop the water running on to the carpets, as you pointed out its 20cm in height and is legal.
You have raised a good point that it could be more visual so that it stands out and doesn’t blend in with the other tiles.
Straits Cafe can seat 55 people at anyone sitting, often serving anywhere between 100 – 130 people per day for breakfast, although we can’t change the layout we do appreciate your feedback and will take measure to ease the flow during the peak service periods.
Any guests that may have mobility restrictions can request an accessible room that has full services including hand rails in the bathroom for support.

Thank you

Kind Regards,
Rendezvous Christchurch Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Christchurch

Property: Rendezvous Hotel Christchurch
Address: 166 Gloucester Street | Levels 1 to 15 of Pacific Tower, Christchurch 8011, New Zealand (Formerly Marque Hotel)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 144 Hotels in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rendezvous Hotel Christchurch 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
Rendezvous Hotel Christchurch, located in the heart of the city, provides modern and stylish accommodation for the savvy business traveller and leisure guest, at an affordable price. Offering clean, contemporary design, Rendezvous Hotel Christchurch is a place where you can work at your peak. Use the latest hassle-free in room technology or relax in comfort and quiet. When your work is complete reward yourself with a satisfying meal in our restaurant and enjoy great service from people who care. Straits Cafe our 55-seat, fully-licensed restaurant, is located next to our ground floor lobby. Here you'll find an exiting range of contemporary-style dishes showcasing local and seasonal produce. Junction, our lobby bar, serves 60 peopleWe know that you want a hotel with style. Our guest rooms and suites are designed for your comfort, with individually controlled air conditioning, double glazing, amazing views and everything you need to make working a breeze. There's a choice of four room and suite designs. Because your phone and laptop still can't do everything, our efficient business centre is there when you need it and our gym and sauna, help you stay in shape when your are on the road. ... more   less 
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