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“Great location with good services”

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Quality Hotel Marlborough
Ranked #15 of 32 Hotels in Blenheim
Certificate of Excellence
Reviewed November 24, 2013 via mobile

Very close walk across a small river to town.
Good restaurant onsite with small bar avail for evening drinks.
Rooms are a little dated but comfortable and well equipped.
Grounds are attractive with pool and nice gardens.
Friendly staff, good service.
Lovely walk up the river just accross the road.
Recommend for short stays

Stayed: November 2013, traveled on business
Thank lbw1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, General Manager at Quality Hotel Marlborough, responded to this reviewResponded June 19, 2014

Thank you for your kind review,its always great to see that we did all we can so our guests enjoy their stay

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Reviews (163)
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73 - 79 of 163 reviews

Reviewed November 24, 2013

Arrived after a long journey and found that we had been upgraded to a better room. It was a huge room, well equipped and quiet. The reception staff were so helpful and knowledgeable about the local and other areas, they gave us great tips of places to visit that were not in guide books. The breakfast was fine and we ate a very nice dinner at the hotel. Very customer focused. Good place to stay.

  • Stayed: November 2013, traveled as a couple
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Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, General Manager at Quality Hotel Marlborough, responded to this reviewResponded June 19, 2014

We are pleased that you enjoyed your stay with us,when we can we are only to happy to upgrade our guests,every one of us likes to be treated once in a while.

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Reviewed November 20, 2013

This place was average in decor etc but we had to kill 2 white tale spiders in the bathroom which have a nasty sting if bitten and we had to endue using the harshest sandpaper like cheap as toilet tissue either of us have ever found anywhere in the world -Cheap as! and then we nearly fell over when we found out that the eggs benidict for breakfast was a whopping (brace yourself) $26.00 WOW. The most we have EVER paid again - anywhere in the world is $22.50 which was also too much. The average price in New Zealand - no matter where you order it is around $18.00 then just to top it off we couldn't even order a real coffee to go with our breakfast - Yep thats right - we were told "sorry the coffee machine is only available when the bar is open! so we had to settle for a filter coffee - Yuck! Would we stay there again ? No, Not unless they paid for reasonable toilet tissue, killed their white tale spiders, dropped the price of eggs beni to no more than $21.50 and are willing to sell us a real cup of coffee for breakfast

Room Tip: Call first to ask if they have sorted the issues we mentioned before you bother booking!
  • Stayed: November 2013, traveled as a couple
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Thank d h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, Owner at Quality Hotel Marlborough, responded to this reviewResponded December 26, 2013

Thank you for taking your time to review out hotel.
First off I sincerely apologise for finding any spiders in our rooms,we spend a considerable amount of money trying to eliminate such things.We have a company policy of when informed of such things we will change your room and offer you compensation,unfortunatly we did not hear about this during your stay with us.But should you decide to stay with us again we will gladly offer you a greatly reduced rate (including breakfast).
We have tried many ways to reduce the price of our breakfasts over the years but have always come back to charging a set rate of $26.50,however this includes not only anything cooked that you should require but our full range of continental and fruits,muffins,pastries and coffee.We realise that our prices will always be a bit more than a dedicated restaurant down town but we offer the convienience of breakfast with out moving.We are also looking at purchasing a automatic coffee machine for the breakfast restaurant so we can offer our guests who require a proper coffee.

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Reviewed November 18, 2013 via mobile

The rooms were clean and the bathroom was big. It was a warm day and there was no air con or fan in the room and it was uncomfortable to sleep in there. The restaurant was also closed which was annoying. The hotel is walking distance to the main street. We were happy enough with our stay but it was nothing special.

  • Stayed: November 2013
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Thank Birch84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, Owner at Quality Hotel Marlborough, responded to this reviewResponded November 20, 2013

Hi.
We do thank you for your review.I am sorry it was a bit hot over the days you stayed and will get hotter as summer rolls in,while all of our hotel does not have aircon most of our Superior rooms do and these are available for as little as $5 per night extra.Our restaurant is open 7 days a week for breakfast but closed on sunday evenings for dinner,we are sorry for any inconvenience this may cause.However to help compensate we do suppy a 20% discount card for a restaurant that is nearby for use on sundays,these are available at the reception.We are even happy to drop you off and pick you up.

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Reviewed November 16, 2013

Well what can i say. This place was great. We had an awsome time. Very friendly and family like atmosphere. Staff very helpful (Hayley,Chloe, Shirley and Jenny). We were made to feel very welcome. The room we had overlooked the carpark (No noise) and was brilliant. One of the nicest rooms we have stayed in. We had breakfast which was lovely. Just a 5 minute walk into town. We had 2 nights here and will certainly be back. They also have a nice big swimming pool too.

Room Tip: Rooms are all on ground level
  • Stayed: November 2013, traveled as a couple
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Thank judith m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, General Manager at Quality Hotel Marlborough, responded to this reviewResponded June 19, 2014

Thank you for taking the time to review the hotel it helps us keep on our game and exceed customer expectations.

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Reviewed November 6, 2013

We stayed at the Quality Hotel in Blenheim twice on a recent trip to the south island. We've stayed in Blenheim a number of times before and found the traffic fairly noisy - not the case with the Quality Hotel. Rooms were very comfortable, restaurant was good and the service was great. Bit surprised that the restaurant was not open on a Saturday night.

  • Stayed: October 2013, traveled with family
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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Had a wonderful stay here 2 nights the room was superior to all other accommodation we have stayed in NZ so far all staff we met were very helpful friendly and customer focus which made the stay enjoyable. good food and conversation at the bar. Kerry Jenny & Chloe you made our stay even more special because of excellent hospitality and service.

  • Stayed: October 2013, traveled as a couple
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Thank Davo421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, Owner at Quality Hotel Marlborough, responded to this reviewResponded November 20, 2013

Hi.
Thank you for your review.
All our staff here love interacting with the guests and the more we can help to make your stay enjoyable.Because we are all so different and enjoy different things we encourage guests to ask us for anything while at the hotel to ensure their stay is enjoyable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Marlborough

Address: 20 Nelson St, Blenheim 7301, New Zealand (Formerly Copthorne Hotel Marlborough)
Location: New Zealand > South Island > Marlborough Region > Blenheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Blenheim
Price Range: $84 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Marlborough 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Copthorne Hotel Blenheim
Quality Hotel Marlborough Blenheim, New Zealand

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