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“"Shocking Service"”
Review of Secret Garden Cafe - CLOSED

Secret Garden Cafe
Description: Winebar And Eatery
Restaurant details
Description: Winebar And Eatery
Reviewed July 2, 2012

A friend and I went to the Secret Garden for Dinner last month and were appalled at how terrible the service was! When we arrived both staff behind the counter took a look at us then continued working with no acknowledgment what’s so ever.
After standing their awkwardly for a few minutes we managed to be seated. We were asked whether we would like a drink however no wine list presented until we asked for it. Our wine arrived as well as being told the evening specials and cutlery given. However the waiter never returned to take our order. We both finished our wines fuming with how terrible the service was. Got up to pay for our wine thinking that would trigger the staff to remember they never came back to us. Sadly it didn’t, left just as ignored as when we arrived. I won’t be going back.

    • Atmosphere
    • Service
1  Thank Kate4105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (26)
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10 - 14 of 26 reviews

Reviewed June 26, 2012

went in one afternoon and was not only ignored, but stared at by the staff until we walked up to the counter to place our order... the service is the worst i have come across in blenheim and the only thing that saved itself from getting the lowest possible mark is their coffee which was top notch. would not recommend.

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    • Food
1  Thank Mmmmmmyummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2012

We have enjoyed a few meals at Secret Garden in the past however we have found that the last couple of times we have been there it has been a disappointment. As well as the menu being noticeably smaller the standard of the food has gone downhill as well. Also the service isnt that great. Really disappointing as we used to enjoy going there and rave about the food but after the last couple of times I doubt we will go back there

    • Value
    • Atmosphere
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    • Food
1  Thank zen666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

We have been here many times - mostly for a coffee and a bowl of fries with aoili. The coffee is really nice here and reasonably priced (compared to some other coffee outlets), but sometimes it takes a while to get to the table. It is worth the wait though.
The fries are cooked the way we like them and are huge chips as well as being a generous serving.
The staff are people- friendly and helpful.
We love the setting here - the fact that you can sit in the sun, or inside if it is cold, or by the fire.
Restrooms always spotlessly clean.
Free water if you want.
We will continue to come here with family / or friends. :)

    • Value
    • Atmosphere
    • Service
    • Food
Thank MonikaMonzJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

The service person was disinterested and lethargic. We had booked a table near the heater early in the day but the table was not available until well into our meal. The blue cod was nice but the rest of the food was very average. In fact the beef burger tasted positively bizarre. We weren't sure if it was cooked through either. The person who may have been the maitre de was quite blunt so we felt unable to be assertive about our complaints. I wouldn't recommend eating at this place at all. Terrible service and mainly terrible food.

2  Thank Family A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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