My friend took me to get a takeaway coffee at this lovely little cafe as we had a bit of a drive after she collected me from Wellington airport. It has a great vibe and the coffee was very good. The staff member working the till ( a tall skinny dude) was so rude to me (when I paid for my friends coffee he remarked to her that I seemed keen to pay and I said she had driven a long way to get me so doesn't that seem fair - with a smile i might add) he remarked. I DONT CARE. And sullenly banged away at his till. The only reason I didn't complain is that my friend who I hadn't seen in 30 years had raved it up and I didn't want to embarrass her. She told me later that some baristas in Wellington adopt a surly attitude because they think it gives them a cool vibe like Melbourne. That cracked me right up - Melbourne cafe staff are highly efficient but never that rude. it just leaves a very sour taste. Hope the boss reads this and has a word to his staff. I am a small business owner of a multi-award winning tour business so I understand customer service. good luck.
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