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Wellington
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All reviews te papa museum washer dryer office building great location home away from home new world supermarket top floor studio apartment comfortable bed free wifi fully equipped kitchen courtenay place within walking distance rooms are large new zealand national museum a great stay
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11 - 16 of 987 reviews
Reviewed January 19, 2020

the welcome from Mr Hiro was great, the hotel and room amenities were well explained.
The room was very spacious, clean, light with a balcony.
Location was great, central for walking around Wellington CBD, and very close to Te Papa.
will stay again, with or with our dog.
Highly reccommend

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank KaimataHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UResidence1, Manager at U Residence Hotel, responded to this reviewResponded January 19, 2020

Hello KaimataiHB

Thank you so much for choosing to stay at U Residence and for posting a great review.

We are pleased that Mr Hiro took wonderful care of you. He takes such great care of our guests.
We are also very delighted that you found your room spacious and clean.

Yes, the location is perfect, we are central to everything in the CBD and whats more of a bonus too, is if you want to get away from the city, we are within walking distance to the water front as well.
We are super central and super lucky!

We would love to have you back and we would be happy to have your furry friend as a guest too!

Best wishes
Sisi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Facilities are ok, certainly not luxurious by any stretch of the imagination (for example the shower leaked rather than sprayed towards you). Room clean, sheets fresh, kitchen adequate and the staff were very friendly and helpful.
The only problem was the building work next door which started at 7.30am and literally shook the room to the point of wardrobe doors opening! Impossible to sleep through even with the ear plugs they offered. If they’d have warned us in advance we would have stayed somewhere else which obviously explains the lack of forewarning!

Room tip: Check the building work is done before booking to stay here
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 52BobJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UResidence1, Manager at U Residence Hotel, responded to this reviewResponded January 17, 2020

Dear 52BobJ

Thank you so much for choosing to stay with us and thank you also for your kind comments regarding our hotel cleanliness, staff friendliness and adequate kitchen. However will you be able to contact us regarding the shower as we need to take a look at it as soon as possible. Our email address is urh6011@uhotelgroup.com.

We are sorry to read that you could not have a good sleep during their construction work (730am-6pm). It is their piling work going on at the moment and after the piling done it will be better and as we mentioned you in the letter with the earplugs and also mentioned it to you on arrival, it is happening and the piling work does shake the hotel and once again we apologize for the inconvenience you had to experience. As you could imagine we have no control over public construction work but we do understand your comments and thank you for your review.

Kind regards,
Hiro Ogata
Manager

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Reviewed January 11, 2020

Room was clean and fresh. Helpful and friendly staff. Conveniently located with access to shopping, cinemas and eateries in easy walking distance. Would highly recommend for travellers of any age. Very enjoyable stay.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank kaye_finnigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UResidence1, Manager at U Residence Hotel, responded to this reviewResponded January 12, 2020

Hello Kaye_finnigan and Kevin

Thank you for writing a great review!

We are thrilled to know that you enjoyed your stay with us, the location of the hotel and the service was helpful and friendly!

I hope the bike around New Zealand was a success!

Safe travels back to Australia and we would love to see you both again.

Best wishes
Sisi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

We were here for 3 nights to explore Wellington. Location was just perfect, we could walk easily to everything we wanted. The room was a good size, and had all the features expected. Bed was comfortable, internet worked fine. Staff were friendly-we enjoyed chatting with the manager Hori-san. The only small criticism is that the water pressure in the shower was pretty low.

Room tip: All rooms are on the 4th floor, there should be no issue with noise.
Date of stay: December 2019
    • Value
    • Location
    • Service
Thank evets1232016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UResidence1, Manager at U Residence Hotel, responded to this reviewResponded January 11, 2020

Hello Evets123016

Thank you for taking the time to post a great review.

We are very pleased that the location, room, amenities and friendly service from Hiro San, met your expectations.

Due to the location of the hotel, sometimes the water pressure is lower.

Thank you so much for choosing to stay at U Residence. We look forward to welcoming you back, if you're ever in Wellington again.

Best wishes
Sisi

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Reviewed January 7, 2020

Handy to Wellington city centre.
Clean well presented with balcony which is a plus if you are a little uneasy with the average small hotel windows in Wellington.
Well behaved dogs allowed which was a total plus for us on this visit.

Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Curiosity45272987686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UResidence1, Manager at U Residence Hotel, responded to this reviewResponded January 8, 2020

Dear Curiosity45272987686

Thank you so much for staying at U Residence and also taking the time to give us such lovely review.
We are thrilled to know that you liked our clean room with a balcony and the handy location to the city centre.
It is nice to know that you enjoyed your stay with your dogs too!
Looking forward to welcoming you back.
Sincerely,

Hiro Ogata

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