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“Great stay!”

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Gilmer Apartment Hotel
Ranked #4 of 45 Wellington B&B and Inns
Certificate of Excellence
Napier, Hawke's Bay, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay!”
Reviewed August 31, 2014

Perfect location, very close to the city- very accessible. Very friendly service! So welcoming and helpful, even gave us free wifi! Always smiling and would say hi. Great price for what you get, would definitely stay again!

  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Tabitha1234341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
10Gilmer, General Manager at Gilmer Apartment Hotel, responded to this review, July 27, 2015
Thank you for taking the time to review your stay with us. I'm pleased to hear you found our service top notch and our staff helpful. We look forward to seeing you again soon.

Kind regards,

Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Katikati, New Zealand
Level Contributor
104 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 29, 2014

Arrived to a very warm & friendly welcome, we were made to feel that it was home by the friendly wecome thank you. What if they did ask for a credit card, even if we had prepaid, it is part of modern day with people leaving damage behind when they leave so someone has to pay for it. These apartments are great to stay in, with a small kitchen & washing machine, comfortable bed. We stayed hear some years ago & they have been done up since then. They were good before & bright & fresh now. Great place to stay in Wellington.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank algor50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
10Gilmer, General Manager at Gilmer Apartment Hotel, responded to this review, July 27, 2015
Thank you for taking the time to review your stay, we appreciate the feedback regarding our refurbishment and look forward to welcoming you back again soon.

Kind regards,

Natasha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 28, 2014 via mobile

Pros:
- Good location
- Friendly, helpful staff
- Short cut through to CBD makes life so much easier
- fully self contained with washer/dryer
- maps and directions to CBD provided upon arrival

Cons:
- our room was right beside the elevator which we could hear all night and constantly from about 8am
- the double bed wasn't big enough to sleep two people comfortably and my partner ended up sleeping on the couch by the end of our stay
- the carparking isn't secured, you pay $15 to park in the side alley

I recommend this place however if you have a couple in the one bed, I strongly suggest you pay a bit extra and get a room with a bigger bed.

Stayed August 2014, traveled as a couple
Helpful?
Thank greentrees321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, October 22, 2014
Thank you for taking the time to review your stay at Gilmer Apartment Hotel.

I'm pleased to hear you found our location handy and our staff friendly. We advertise our room types with the size of the beds to ensure guests are aware of exactly what they are getting at the time of booking.

Our studio deluxe apartments contain super king sized beds which are perfect for couples.

We look forward to having you back to stay again.

Kind regards,

Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 26, 2014

Another hotel that has this shady policy of insisting on a credit card and loading money against it for 'security' purposes. I had paid for a two night stay some weeks prior to arriving but had to produce a credit card to have money deducted prior to receiving the room key as it's 'company policy'.

Rest assured I will not stay here again.

Room Tip: Ask for one with a softer mattress
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  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Tyretalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, August 26, 2014
Thank you for providing feedback and giving me the opportunity to respond to your question 'why do we require credit card details and a security deposit?'

The reason is very simple.

You booked and paid via an overseas booking website. They email us a booking with only the following guest details
*name
* phone number
*email address

Due to the booking websites privacy policies they will not provide any other details. They only guarantee us payment of the room itself no other incidental's which are available to guests while they stay such as; use of the in room telephone (which are able to make international calls), charge-backs to restaurants, car parking and damages etc.

When we receive bookings we email through our check in policy and information relating to the credit hold and what it is for, if we have not been provided with a valid email address we contact the booking website to forward the information to the guest. The majority of our bookings have 24 hour cancellation options so if you are not happy with our policies you can opt to stay somewhere else.

In most cases we are happy to arrange a cash bond instead of a credit hold if this is more convenient for guests.

Just as rental car companies require a credit hold before they hand you the keys to guarantee payment of potential damages so do hotels. This is not a 'shady' practice, it is unfortunately a necessary practice due to a very small percentage of people who ruin it for everyone.

I hope this answers your question however if you would like to discuss this further please don't hesitate to call me on 04 9781400 to discuss further.

Kind regards,

Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 25, 2014

We got a GrabOne deal for two nights here, so the room was prepaid on the voucher. However when I booked they wanted my credit card details and were very insistent that I couldn't make the booking without them. Then the day before we arrived my credit card was hacked and canceled by the bank. I received frantic phone calls and emails complaining that my card had been rejected. They did allow us to wait until we arrived before swiping my partner's card. I have traveled a lot and really dislike being made to feel like a criminal who has to pay a deposit to cover potential damage or absconding!

Having said that, the room was clean and well fitted out,although very small. There was only one comfy chair and a tiny dining table and chairs. The bed was only a double and quite hard, The shower was excellent.

This was fine for a couple for a few nights but any longer than that would have been claustrophobic and certainly too small to have anyone else visit, as I had hoped to do while we were there. The location is excellent.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KKatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, August 26, 2014
Thank you for taking the time to provide us feedback on your stay.

I'm pleased to hear you found the apartment clean and well fitted out. I'm sorry you felt we made you 'feel like a criminal' that is certainly not our intention.

We have one rule for all regarding security deposits. Unfortunately this is a necessary hassle due to a very small percentage of people who ruin it for everyone.

Our policy is no different to any other hotel and we are very diligent with ensuring all guests are made aware of our pre authorisation policies at the time of booking.

24 hours prior to arrival we require a $100.00 credit hold (not a charge) to be lodged against the credit card provided at the time of booking. We emailed you our check in information which clearly advises why we require the hold and how long the hold is for.

Once again thank you for pointing out the cleanliness of the apartment and we do hope you will choose us again when you require inner city accommodation.

Kind regards,

Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 25, 2014 via mobile

I stayed here one night and was pleased with my room. Spacious, well decorated and an excellent location. I got this room for half the price on groupon so was fantastic value. Reception closes at 5pm so if you have an evening flight you have to pick up cases before that time.

Stayed August 2014
Helpful?
Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, August 26, 2014
Thank you for taking the time to provide feedback on your stay at our hotel.

I'm happy to hear you found your apartment spacious and comfortable. Our location really is perfect for exploring everything Wellington has to offer.

Thank you also for pointing out the fantastic value the deal you scored represents, we look forward to welcoming you back again in the near future.

Kind regards,

Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waitakere City, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2014

Stayed for nearly a week in a studio apartment, and it was like staying at home.... Central to everything, within walking distance to everywhere we wanted to go and see. The staff were very warm and welcoming, and very helpful as this was the very first time my daughter and I had ever stayed in Wellington CBD. The room was outstanding with everything i could of asked for. Booking the room was sooooo easy.... I was shocked because i have booked into other hotels and this was the easiest hotel i have ever come across for bookings.... Thank you so much to the Gilmer Apartment Hotel staff for the outstanding holiday i spent there. My daughter felt so comfortable and we both enjoyed every moment we were there. Greatly appreciated Rangi and Charlie Reid of the far north, Omanaia, Hokianga, New Zealand

Room Tip: Its best to speak to the receptionists. We stayed in room 206, and it was a corner room. There was...
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Rangi73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, August 26, 2014
Thank you so much for your wonderful feedback!

I'm very grateful to you for taking the time to let us know how much you and your daughter enjoyed your stay. We work very hard to ensure our guests receive exceptional customer service so to read your comments makes it all worthwhile.

We look forward to seeing you back on your next visit to Wellington.

Kind regards,

Natasha Pennell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gilmer Apartment Hotel

Property: Gilmer Apartment Hotel
Address: 10 Gilmer Terrace | Te Aro, Wellington 6011, New Zealand (Formerly Gilmer Serviced Apartments)
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 45 B&Bs / Inns in Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gilmer Apartment Hotel 3.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located in the heart of Wellington's vibrant CBD, Gilmer Apartment Hotel is the perfect place to stay a night, a month or even a year! Gilmer offers guests who book direct access to the exclusive Habit Health and Fitness club which boasts a spa, sauna, steam room, salt water pool and excellent gym facilities(located a short walk away) . All guests have access to UNLIMITED FREE WIFI. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Hotwire, TripOnline SA, Cancelon, HotelQuickly and HRS so you can book your Gilmer Apartment Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gilmer Serviced Apartments Hotel Wellington

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