We stayed over a public holiday weekend. We had only one full day in Wellington to see the sights, as I had met a friend there at the airport after seeing some family. So the location was perfect; everything in walking distance etc.
We got a very good rate and at first I was happy. But the sheer lack of staff made any kind of service impossible. We had to ask 4 times for our complimentary wine to be delivered and in the end the receptionist told me she was 'a bit worse for wear' after last night so wasn't working too well. Um... too much information? We finally gave up and went out, the next day I discovered the bathroom doorhandle was broken and I was locked in for a short time. The TV has no Sky despite saying they did. We got a room with 2 singles which we didn't want, but because housekeeping were 'finished' all the other rooms were not made up! (yuk). The restaurant was closed for renovations which was fine, but breakfast happened in the dark because there was no lighting. The second day we arrived home exhausted after a long day only to find the room had not been made up. The housekeeper had left without finishing her job. The receptionist (same girl as the day before) tried to say it was unfixable as 'I don't know how to clean a room' and 'a couple of other people have the same problem'. In the end she came and made the beds (badly) herself, despite my protests to just leave the linen for me to manage.
The rooms were smart and clean, although dust was an issue in all of the corners and I do have an allergy, which is annoying. Very half hearted cleaning.
No shelf space in the bathroom.
I would shop around a bit. For one night this hotel would be absolutely fine, but for more than one it just got annoying. They had one staff member on site overnight, in an almost full hotel. It just simply wasn't good enough.
- Official Description (provided by the hotel):
- Quality Accommodation, affordable price, central location. A popular CBD hotel in Wellington ideally suited for the Business or Leisure traveler and only 10mins from the Airport. Perfectly situated for your convenience in the heart of Wellington’s entertainment, shopping, arts and business districts and only a short stroll to the Harbour and TePapa. Each of our 60 guest rooms having recently undergone a stylish, soft refurbishment, offer all you would expect and more including; modern tiled bathrooms, wireless high speed broadband (free of charge & unlimited), coffee/tea making facilities. SKY TV, radio/alarm clock. same day laundry and dry cleaning, telephone, hair dryer. ... more less
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- Also Known As:
- Trinity Hotel Wellington