The room booked was a classic twin suite and it was spacious and airy. Two large windows looking over a park. Nice in the middle of the city. The suite came with a full kitchen and laundry facilities which when you are on a touring holiday works out a great asset. The usual toiletries were displayed in the bathroom and well displayed a nice touch.
We valet parked the car, and on the second day in the afternoon we were going to visit some relatives. So we called down to get the car. On arrival in the reception the valet handed me the keys of the car. One problem they were not for my car. They had the ticket on it for my room. After a little bit of a panic they found my keys. Pew!!! Don’t know how I would have told the hire company.
The second night was different the housekeeping staff cleaned up but did not hoover the carpets as some accidently spilled chips were still there after two days of cleaning. On day two a Sunday we were just getting ready to leave the room when a knock came to the door it was the housekeeper. “She abruptly said do you want service?” not quite what I was expecting. But it was her Sunday and I must have been a hindrance to her by being in my room at 10:30 in the morning. I requested we have ten minutes. When we left the room they were standing waiting on us to depart. Not very customer friendly I must say. Also the replenishment of the toiletries were not the same they replaced the creams with Soap.
Over all the price wasn’t bad but they could step it up a gear after all they are the ambassadors of their capital city. I also did a review for the Artisan restaurant and bar.
- Official Description (provided by the hotel):
- The Bolton Hotel is the perfect choice whilst visiting Wellington. We’re independent, so unlike a chain we can really look after you, with personalised extras that you may not find in other hotels. We’re located in the best part of the city, close to cafes, shops and restaurants and within walking distance of Wellington’s vibrant waterfront. ... more less
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