We prebooked through Booking.com and on our way read some reviews when I joined this site. Thought we had made a mistake.....but. Reception area is quite basic and staff did their job well enough. The walk up from the car park to the ground floor lifts was not too easy with narrow stairs. The room was well appointed and clean. Pleasant surprise finding a washing machine/drier in the room and full oven, stove. Great value for money. Will definately stay here again. Only sad note is the rain "falling" side ways outside.