We stayed here for one night in mid October.
This hotel had the worst mattress I have ever experienced in a hotel. The springs could easily be felt through the top of the mattress. One particular spring kept digging into my hip. In fact during the following Sunday and Monday, once home, I experienced severe hip discomfort - which I blame this stay for.
Compounding the mattress problem was the fact that it was a very stormy Wellington night. The wind rattled the windows for most of the night. We discovered in the morning that the windows had not been closed properly - the top bolts had not been closed.
We complained about the mattress to reception in the morning. They were very concerned and apologetic. We were given a voucher for a free breakfast for two. The breakfast was really nice and we were grateful for the gesture. But maybe you shouldn't be charging for a room where you actually can't sleep properly? Surely the main purpose of a hotel is to provide a decent bed for the night?
My recommendation would be that all of the mattresses in this hotel be checked to make sure that the springs cannot be felt. This problem needs to be rectified.
You should also be providing guidance to your cleaning staff about making sure that the windows are properly closed.
- Official Description (provided by the hotel):
- CQ Comfort Hotel Wellington exudes character and charm and is listed with the NZ Historical Places Trust. Blending timeless and classic architecture with modern essentials to ensure refined comfort, our rooms are cosy, flexible and have various bedding configurations to suit your style of travel. Equipped with modern ensuite bathrooms, LCD TV's and tea and coffee making facilities, these rooms offer a charming stay ideally located in the heart of vibrant Cuba Street. Complimentary Wi-Fi now included in the room rate. With shared onsite facilities, both hotels (Comfort & Quality) have access to the heated indoor swimming pool and spa, roof top sun terrace, fitness room, bar, restaurant, cafe, self-service laundry (charges apply), onsite car parking ($25 per night) and complimentary unlimited Wi-Fi. ... more less
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- Also Known As:
- Comfort Inn Wellington
- Wellington Comfort Inn