We pre-booked the Quest several months in advance for approx 15 people. We had several changes in the booking which were all confirmed by the staff there. Once we arrived our bookings were all wrong, the parking and breakfast that was supposed be included and to which we had confirmation of was "not included now". We were questioned about the booking but the management never bothered to check into the acutal paper trial and emails until we insisted we were not wrong. Really poor service with no apologies at all. Very poor management skills. We had customers with us from overseas and all around New Zealand and the whole exercise became very stressful. After returning home I re-sent all emails with the hope of resolving the issues we had, that was two weeks ago and we are still no further ahead. What a joke.
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- Also Known As:
- Quest Wellington Hotel Wellington