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“Nice and Clean Hotel in the CBD”
Review of West Plaza Hotel

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West Plaza Hotel
Ranked #21 of 47 Hotels in Wellington
Reviewed May 16, 2014

Imagine Wellington CBD, I don't want to focus on the busy streets! Here I come from one of the most serene towns in New Zealand. I got a bit lost in the traffic where to find this hotel because when you are driving with a GPS, it won't understand that you are looking for the parking area side of the hotel. Stupid me. I rang the hotel from the street side and the reception was absolutely fantastic. Not that you would expect a standard hotel reception where you feel that you are just one of the many in line waiting. This young man was helpful to the max. The next day, I had to ask a little favour about my parking after I have checked-out and explaining my situation, this another young man has absolutely defined the word reception in a busiest hotel in the Wellington CBD. Well-done to this department as well as the cleaning staff. Brilliant people, just as what you would wish for in a hotel in a country's capital. I felt proud.

  • Stayed: April 2014, traveled on business
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Thank Grace A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded May 18, 2014

Thanks for you positive comments it's always great to hear when guest have enjoyed their stay with us. I am so pleased that the reception staff could help you, we are lucky to have so many great staff at the hotel and we work hard to make sure they deliver exceptional customer service. We look forward to seeing you again at the West Plaza Hotel Wellington.

Regards, Julie Wilcock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 - 302 of 480 reviews

Reviewed May 12, 2014

This hotel is excellent value if you are attending shows or theatre in the area. Prices are very reasonable, very well decorated foyer, staff welcoming, the place is always very clean with comfortable, tastefully decorated rooms, nice and quiet at night (no street noise to speak of). Restaurant and bar meals are good, happy hour with complimentary nibbles appreciated in a comfy and quiet seating area. Handy to shopping, restaurants and the waterfront and Te Papa. Repeat guest and will come again !

  • Stayed: May 2014, traveled solo
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Thank CarolynR530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

Stayed here for 4 nights while in town for family, good value for money, there was nothing flash about the place, but nothing really that bad either, car parking can be a bit of a pain, but we managed to get one each night if we weren't too late back in the evening, walls are a bit thin in the rooms as we could hear others having 'fun', the beds are bit uncomfortable too which seems to be the case in a lot of Wellington hotels. The staff at this hotel were friendly and pleasantly helpful when it came to checking in/out and finding us a car park each night.

  • Stayed: May 2014, traveled as a couple
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Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded May 7, 2014

Thanks for your feedback - I will pass on your comments about the bed on to our Executive Housekeeper to investigate further, all of our rooms have queen size beds and the mattresses were all recently replaced throughout the hotel. It was good to hear that the staff were pleasant and helpful, we are a “Mid- Range Value for Money Hotel in Heart of Wellington City” and your comments help us to continue to be better.

Regards
Julie Wilcock, General Manager

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Reviewed April 14, 2014

The West Plaza hotel is an unimpressive sleeping factory with 102 rooms over 5 storeys in the centre of Wellington. Nearby and at the waterfront you find dozens of cafés, bars and restaurants.

The West Plaza has a true seventies architecture and atmosphere, walls between rooms are relatively thin. From our room at the back-side of the building we had a view of the entrance of a parking garage. Every morning the garbage truck gave us a wake-up call. As we were unhappy with our wake-up call we changed for the second day of our stay to a two-room suite. The photos are from the suite.

Wi-Fi Internet is extra and only free at the bar for 30 minutes when you have drink. Quite surprising as the whole city centre has free Wi-Fi internet.

Our room was clean and furnished with a wardrobe, two club-chairs and a flat screen TV set. It had a coffee & tea making facility. The bathroom is appropriate with washbasin, toilet and shower. All was very clean.

The hotel is OK but definitely has inherited its four stars from its best days over two decades ago. Nowadays it is more a 2 to 3 star. The hotel has a bar in the lobby and an uninviting restaurant which we did not visit. The buffet style breakfast is good with ample variety: cereals, fruits, orange juice, pastries, yoghurts, rolls, cold-cuts, different cheeses, eggs made to order, etc.

The hotel is clean and satisfactory maintained. Staffs were helpful and friendly. We would recommend it to all who seek a no-nonsense accommodation in the city centre.

  • Stayed: March 2014, traveled solo
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1  Thank MrsPiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded May 7, 2014

Thanks for your detailed comments about the hotel, I was pleased to see that the staff were able to move rooms for you at no cost so you could have better sleep in.
We do have several packages available that include both the accommodation and WiFi for the entire stay for those guests that prefer this.
It was good to hear the comments about the cleanliness of the rooms. Our 4 Star rating is assessed each year and we have just recently had it reconfirmed for a further year.

Regards,
Julie Wilcock, General Manager

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Reviewed April 2, 2014 via mobile

This hotel was a wonderful find at a reasonable price. Clean modern and centrally located with its own parking garage. The buffet breakfast was a good value with enough variety, and open early.
Great location to nightlife and restaurants.

Stayed: March 2014
Thank DMAtractorlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

Stayed here for one night before heading over the Strait. Second time of staying. It is a nice hotel with reasonable facilities (bar and restaurant). Parking can be a bit tricky as it is very limited but the location makes up for this.

  • Stayed: January 2014, traveled as a couple
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Thank Sjc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

We picked the West Plaza for its location and relatively low cost, expecting something basic. The rather nice lobby made it appear much higher end than it turned out to be. Our room had most of what it needed, although I was surprised that it only had a desk chair (hence no place for a second person to sit, as the bed was much too soft) -- a staff person graciously brought a second chair upstairs. The room was surprisingly small, possibly because the bathroom was handicapped-equipped and disproportionately large. The hotel served its purpose but failed to delight.

  • Stayed: February 2014, traveled as a couple
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Thank nlc58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded March 6, 2014

Thanks for your comments about the location. Our accessible rooms do normally only have one chair to allow space for a wheelchair when necessary. I am pleased however that the staff could help with another chair for you .
We are a mid-range value for money hotel in the heart of Wellington City and our room rates are priced accordingly.

Regards

Julie Wilcock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Plaza Hotel

Address: 110 Wakefield Street, Wellington 6011, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Wellington
Price Range: $84 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — West Plaza Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
In the heart of Wellington city opposite the Town Hall and Convention Centre; West Plaza Hotel offers a welcoming friendly atmosphere with 102 spacious and comfortable rooms. A short drive from the airport and ferry terminals and just a short walk to the national Museum Te Papa, the waterfront and the best shops, restaurants and entertainment the capital has to offer. Providing everything required to make your stay a comfortable and relaxed experience. Facilities include on-site car parking, 24 hour room service, flat rate wireless broadband access, tea/coffee making facilities, Sky TV and much more. Choose from 102 rooms - a combination of twins and doubles, including 6 suites.With large windows looking out to the hustle and bustle of the city. City Dining & Bar offers fresh New Zealand cuisine and a selection of boutique New Zealand wines.Choose from four versatile conference rooms; full catering, audio- visual equipment and presentation facilities are available. ... more   less 
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Also Known As:
West Plaza Wellington

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