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Review of ibis Wellington

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ibis Wellington
Ranked #17 of 46 Hotels in Wellington
Reviewed October 1, 2012

Travelled to Wellington to see WOW. Staff at book in were great, very helpful, no problems there. Managed to reserve parking (thank goodness), so shoehorned the car into their park and went upstairs. Room very tidy with basic tea, coffee etc. Bathroom VERY small. Bottom of shower door (the plastic edge) very discoloured - just needed a damp cloth run along it at time of cleaning. Then to sleep - took a while actually. The airconditioning rattles and bangs at infrequent times, and me being partly deaf still noticed it. However, we enjoyed Wellington generally, and would return to the Ibis as it is so wonderfully located.

  • Stayed: September 2012, traveled with family
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Thank P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

Dear 26PP26,

Thank you for your comments regarding your recent stay with us at ibis Wellington. Parking does need to be pre-booked as we have limited spaces and I am glad that you enjoyed this convenience. I appreciate the feedback regarding the standard of housekeeping in the room and the air conditioning noise. Please rest assured I have passed your comments onto my Housekeeping team and maintenance department and I apologise for any inconvenience caused. I hope that you enjoyed WOW and we look forward to welcoming you back to ibis Wellington again soon.

Kind regards,

Nathan Frost
General Manager

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1,485 - 1,491 of 2,197 reviews

Reviewed September 30, 2012

  • Stayed: September 2012, traveled as a couple
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2  Thank Sue328
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

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Reviewed September 30, 2012

The stay was excellent and because there was a restaurant dinner was also very convenient. Staff were very friendly and no issues. Room was great and roomy and very clean. The selection of menu at dinner was good and bgreakfast selection was just right.

  • Stayed: September 2012, traveled on business
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1  Thank Intlcert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

Dear Intlcert,

Thank you for your feedback regarding your recent stay with us. I am glad that you got to take advantage of Vivant! restaurant and enjoyed the selection we provide. We look forward to welcoming you back to ibis Wellington again soon.

Kind regards,

Nathan Frost
General Manager

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Reviewed September 29, 2012

Stayed here while attending a friends birthday party. So handy to eveything such as the Railway Station where we caught the local train up to Khandallah to visit friends and back again. We spent Saturday having a look around the shops and along the waterfront, all within easy walking distance. Our room was very nice and the bed so comfortable.

Shower was awesome, you know one that gives you plenty of water to refresh after a long hard night at the party.

Met friends for brunch in restaurant and food was very nice. Staff were friendly and attentive.

  • Stayed: July 2012, traveled as a couple
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2  Thank Nohjtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

Dear Nohjtraveller,

Thank you for your feedback regarding your recent stay with us. I am pleased that you enjoyed the hotels location and the comfort of the bedding. Our showers in the rooms are incredibly efficient to meet our strict environmental guidelines whilst still being powerful and I am glad that you enjoyed it. Thank you also for your comments regarding the meal in Vivant! restaurant, I will pass your comments onto my whole team.

Kind regards,

Nathan Frost
General Manager

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Reviewed September 27, 2012

What a lovely stay. Short but very sweet. The room was good. The beds great and the service excellent. Breakfast was very good. The reception was area was very professional and I will return. My sister agrees she too was very happy. Thanks for making our stay pleasant.

  • Stayed: September 2012, traveled with family
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1  Thank gem059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

Dear gem059,

Thank you for your wonderful comments regarding your recent stay with us at ibis Wellington. I am so pleased that you and your sister enjoyed your stay with us and we look forward to welcoming you back to the hotel again soon.

Kind regards,

Nathan Frost
General Manager

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Reviewed September 26, 2012

  • Stayed: September 2012, traveled with family
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1  Thank Briggston
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded September 27, 2012

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Reviewed September 26, 2012

The hotel is in a great location and we enjoyed lovely service except for the standard of cleaning. The sign said leave your towels on the rail if you DON'T want clean ones - we did everything but leave them on the rail but still didn't get clean ones until the third day when we left them in a pile in the shower. We arrived back to the room one day only to find a bag of rubbish left on the bench and the bathroom not done at all - another day the dishes were not washed properly. Unfortunately these housekeeping defects marred an otherwise lovely stay.

  • Stayed: September 2012, traveled as a couple
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1  Thank Amandanoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathanFrost, General Manager at ibis Wellington, responded to this reviewResponded October 8, 2012

Dear Amandanoa,

I am disappointed that the quality of housekeeping during your stay has not met our usual standards. This is not acceptable and I have personally passed on your comments to my Housekeeping team. I do apologise for any inconvenience caused, please rest assured that we are taking the appropriate measures to addressed the raised issues and prevent future occurrence.

Kind regards,

Nathan Frost
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Wellington

Address: 153 Featherston Street, Wellington 6011, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#14 Family Hotel in Wellington
#16 Business Hotel in Wellington
Price Range: $83 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ibis Wellington 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Ibis Wellington is in the heart of the city near the bustle of Lambton Quay and walking distance to Parliament, TSB Bank Arena, Westpac Stadium and the waterfront. A Qualmark rated 3.5 star hotel with 200 contemporary guest rooms; Ibis Wellington's quality has been recognised with international ISO 9001 and its environmental commitment with ISO 14001. Vivant! Restaurant and Bar is open for breakfast, lunch and dinner. It's the perfect casual dining venue. Limited secure parking is available at the hotel for guests. Ibis Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Ibis Wellington Hotel Wellington
Accor Wellington

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