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Novotel Wellington
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Reviews (2,153)
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All reviewslambton quayaccor membervalet parkingaccor hotelsdirect accesscable carthe main shopping streetgood sizecentral locationbreakfast was includedfree wifinew zealandper nightcomfortable hotelhotel restaurantcomfortable staybotanical gardens
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Reviewed April 21, 2014

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 21, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 21, 2014

Got a great rate for the Easter Special, but was left feeling underwhelmed.

Checked in around midnight as previously advised, and reservation was in place and check in was ok, found the staff member rather rude/abrupt but maybe it had something to do with the time of the night.

The next morning when going to take a shower, I was rather dismayed, grossed out to find the previous guests underwear still in the bathroom. I mentioned what had happened at check out and the staff didn't really seem to care. When I called this morning I was told that the room had been checked prior to arrival, but someone had been checked into that room, and didn't like it and was moved to another room, and no one checked it prior to it being allocated to me - not good enough.

The room itself was functionable with great view over on the CBD area, and glimpses of water.

Didn't avail myself of the free breakfast as the underwear incident left a bad taste in my mouth (No pun intended).

It's a great location in the CBD, with direct access from Lambton Quay.

Room Tip: Ask for a Lambton Quay facing room for the better views
  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelling_Jack30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded May 5, 2014

Dear Valued Guest,

Thank you for choosing to stay with us recently and taking the time to post your feedback.

It is disappointing from our perspective to read your feedback as we do pride ourselves on delivering the highest possible level of cleanliness and guest service at all time.

I have passed on your comments to our Executive Housekeeper to discuss with her team to ensure incidents like this do not occur again in the future.

Please accept our sincere apologies for the inconvenience caused and we hope to be at your service again.


Kind Regards,

Saurabh Paranjape
Front Office Manager

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Reviewed April 20, 2014

We stayed in Wellington for 3 nights at the end of our Honeymoon. The Novotel was lovely - clean and comfortable, with excellent staff. We had tea at the hotel on the first night, which was incredible - pricey but absolutely delicious!!! On the last night of our stay we had room service which was again, absolutely delicious.
In a good area and just a short lift ride then walk to the cable car!
Breakfast was included and there was a good range of choices!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alicia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded May 5, 2014

Dear Alicia E,
Thank you for posting such great feedback following your recent visit to Wellington and congratulations on your wedding.
We do hope to see you again soon.

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Reviewed April 20, 2014

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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