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“Excellent hotel with helpful staff”
Review of Novotel Wellington

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Novotel Wellington
Ranked #12 of 46 Hotels in Wellington
GreenLeadersSilver level
Reviewed March 11, 2013

This hotel has an excellent situation and very helpful staff. Rooms were very clean and comfortable. The hotel has a Family Favourites menu option available for evening meals, which we found to be good value for money, as the restaurants in Wellington were more expensive than in other towns and cities that we stayed in.

  • Stayed: February 2013, traveled as a couple
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Thank thompsonUK25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 13, 2013

Dear ThompsonUK25,
Thank you for taking the time to post your feedback following your recent stay with us. It was pleasing to read you enjoyed your stay and also our Home Favourites menu option. We hope to see you again soon.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,256 - 1,262 of 2,043 reviews

Reviewed March 10, 2013

We stayed as a family of 4 and had a nice time exploring the city. The hotel makes a great base for this because you can go out the "back door" straight onto Lambton Quay and within a couple of minutes, you're in the middle of everything. The valet parking was well worth the $28 because they also re=packed our car for us as a well as parked the car.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Robg721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 13, 2013

Dear Robg721,

Thank you for the feedback. It was great to read you and your family enjoyed your stay with us and we hope to be of service again in the near future.
Regards
Philip Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

We really enjoyed our stay at this hotel. The bed was very comfortable. The staff were helpful and knowledgeable. The location was great. It was pretty expensive, but perhaps not for the market it is in.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank MaryBC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 13, 2013

Dear MaryBC2013,
Thank you for posting your feedback on the hotel. The comments you made are very much appreciated and we hope to be of service again in the near future.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

Stayed here for 10 days on business. Had a harbour view on the 10th floor which was awesome. Reception staff were very helpful in provision of printing, photo-copying etc.
It is centrally with easy acces to the city centre.

Room Tip: Ask for an even numbered room. These look out onto the bay.
  • Stayed: March 2013, traveled on business
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Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 10, 2013

Dear Mark F,
Thank you for taking the time to post such great feedback following your recent stay with us. We hope to see you again soon.
Regards
Philip Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

We stayed here just after christmas for two nights. Parking was by valet and this seemed a little unorganised but was carried out with no problem once we had announced our arrival.

Reception staff friendly and helpful, if a little overwhelmed by not having enough staff for what seemed like a busy time.

Room was spacious, comfortable, modern and very clean, definitely value for money. good TV, good air con, internet connectivity was fine and there were enough toiletries and towels for us all. OK view, but nothing special, Comfy beds and quiet.

Breakfast was very, very good, plenty of choice of both hot and cold and no limits on what we could eat.

We did not eat in the restaurant as the prices seemed excessive when one only had a short walk into town with all the restaurants that Wellington has to offer.

Good value for money, would stay again.

Room Tip: Our room on 7th floor was fine
  • Stayed: December 2012, traveled with family
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Thank PaulHanton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 10, 2013

Dear Paul,
Thank you for taking the time to post your feedback following your stay with us earlier in the year. We very much appreciate the comments you made and hope to be of service again in the near future.
Regards
Philip Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

This hotel has small but efficient modern rooms. It is clean, with basic toiletery and a comfortable bed. Wi- fi in your room will cost you extra $$, which we find an abberation.
There was plenty of choice for breakfast ; however, it was not very good, with a funny- tasting coffee. The swimming pool is in another hotel. The personnal was polite.

  • Stayed: February 2013, traveled as a couple
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Thank Dominique G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 4, 2013

Dear Dominique G,
Thank you for taking the time to provide us with your feedback. It was disappointing to read that you did not enjoy the breakfast buffet and we can only apologise for not meeting your expectations. Once again, thank you for the feedback.
Regards
Philip Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

We had a short but very pleasant stay in January visiting family. We arrived late, or rather, very early in the morning and the staff member was very welcoming. All staff were really helpful, friendly and keen to do anything for us. The room was good - good size, comfortable bed and a tv that worked as well as a great view over the city and looking out to the harbour. Even though located on the Terrace, there was great access to the central city with elevators going directly to one of the main streets. The gym was small and not really very adequate but we were lucky with terrific weather so enjoyed running around the city and beachside instead. We had a special accommodation price which worked out to be truly excellent value for money.

Room Tip: looking out over the city and over the harbour
  • Stayed: January 2013, traveled with family
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Thank SAH123_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWellington, General Manager at Novotel Wellington, responded to this reviewResponded March 3, 2013

Dear SAH123_10,
Thank you for taking the time to post your feedback following your stay with us in January. It was pleasing to read you enjoyed your time with us and we hope to be of service again in the near future.
Regards
Philip Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Wellington

Address: 133 The Terrace, Wellington 6011, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Wellington
#8 Business Hotel in Wellington
#9 Family Hotel in Wellington
#11 Romantic Hotel in Wellington
#12 Luxury Hotel in Wellington
Price Range: $119 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Wellington 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Enjoy contemporary style in the centre of the capital city at Novotel Wellington. An international 4.5-star plus hotel conveniently located in the heart of the city providing outstanding service for all guests to ensure their stay is an enjoyable and memorable experience. All 139 rooms contain modern comfortable décor, plush bedding, LCD TV, iPod/iPad docking station, connectivity panel, cabled and WiFi internet (charges apply). Hotel facilities include a gymnasium, Caucus Restaurant and Bar, an executive boardroom, and two Mac stations in the lobby for guests use. The hotel has direct lift access to Lambton Quay, Wellington's premier shopping precinct and is perfectly located for all business and holiday needs. It's just minutes away from the capital city's popular attractions including the Cable Car, Parliament, Te Papa and the waterfront. As well as offering easy access to transport, Novotel Wellington offers valet parking for guests and complimentary car parking for hybrid vehicles. Novotel Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Novotel Wellington Hotel Wellington
Accor Wellington
Wellington Novotel

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